Apple Developer Program Enrollment Stuck – ID Verification Rejected and No Response from Support

Question

jb5 OP

Created 2d

Replies 2

Boosts 0

Participants 1

Hello,

I am posting here as a last resort because I have been unable to get any assistance through Apple Developer Support.

Case ID: 102888399005

Timeline:

I started the Apple Developer Program enrollment process using the Apple Developer app on my iPhone.
I successfully uploaded my ID document.
After that, I received a message stating that my identity could not be verified.
I submitted a support request to Apple Developer Support.
I received a reply from Developer Support, but the response did not address my issue or provide any guidance on how to continue the enrollment process.
The status in the Apple Developer app on my iPhone later changed to "ID Verification Rejected".
I replied to the existing support case and, after receiving no response for two weeks, submitted a new support request.
Several weeks have now passed without any response to either request.
The enrollment page on the web now displays the message: "Your enrollment could not be completed."
The Apple Developer app for iOS still shows "ID Verification Rejected"
In the Apple Developer app for macOS, I am able to start the enrollment process. However, after scanning my ID document, the app either displays a completely black image or crashes immediately.

At this point, I have multiple open support requests and an unresolved case, but I have not received any guidance on why my identity verification was rejected or how I can proceed with enrollment.

I would greatly appreciate any assistance, guidance, or help in getting this case reviewed by the appropriate team.

Thank you for your time.

Best regards,

Jan Bula

Answer 1

jb5 OP

1d

Update:

The behavior has changed now:

On iOS, the Apple Developer app now shows a disabled “Enroll Now” button with the message “Enrollment through the Apple Developer app is not available for this Apple Account.”
On the web, the enrollment page still displays “Your enrollment could not be completed.”
In the macOS Apple Developer app, clicking “Enroll Now” results in an “Action not allowed” error.

Answer 2

jb5 OP

6h

Update 2:

For additional context, my Apple ID is approximately 14 years old and is already a member of several Apple Developer Program organizations. I have normal access to App Store Connect and existing developer teams.

The issue only affects enrollment into my own Individual Apple Developer Program membership.