Enrollment stuck 2+ weeks: charged, but address verification upload link is broken ("account isn't authorized to upload files")

Question

Alex_Sikorsky OP

Created 3w

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Hello,

I'm stuck in the middle of my Apple Developer Program enrollment and cannot move forward or backward. Timeline:

About two weeks ago I enrolled via developer.apple.com/programs/enroll and my card was charged the full membership fee ($143.95 CAD).
Shortly after, I received an email from Apple asking me to verify my address details (my Apple Account previously had an old address in a different country; I updated it to my current Canadian address the same day).
The email contains a link to upload verification documents. That link leads to developer.apple.com/contact/ (File Upload), which shows: "Sorry, you don't have access. Your account isn't authorized to upload files." — so I physically cannot submit the documents Apple is asking for. Tried multiple browsers and devices, same result. I am signed in with the same Apple Account I used for enrollment.
Enrollment through the Apple Developer app is also unavailable: the Enroll Now button is disabled with the message "Enrollment through the Apple Developer app is not available for this Apple Account" — presumably because of the pending web enrollment.
I have submitted 4 support requests through the contact form over the past two weeks. No reply to any of them. A phone call to general Apple support did not help either.

So: I was charged, I cannot complete verification because the upload page rejects my account, and I cannot re-enroll because the pending enrollment blocks the app flow.

Could someone from Apple please authorize my account for the document upload so I can complete verification and activate my enrollment?

Case numbers from my support requests: 102930512720 and 102924505342

Thank you. Screenshot 2026-07-02 at 7.33.05 pm.png

Screenshot 2026-07-02 at 7.34.41 pm.png

Answer 1

Alex_Sikorsky OP

2h

Update (6 weeks in, still blocked):

Since my original post, I've worked through multiple Developer Support advisors and completed every step they asked, but the enrollment still fails with the same error: "Your enrollment could not be completed at this time" (immediately at the identity step, before any payment, even in clean/incognito sessions).

What's been tried, with no resolution:

The original stuck enrollment was withdrawn by support. Updated my trusted phone number to my correct country code; confirmed account country/region and address match my invoice. Uploaded a government ID + proof of address via the official Send Files link (confirmed received). Support flagged a trusted device shared with a second personal Apple ID of mine (which has no developer enrollment). I separated the accounts: different trusted numbers/addresses, updated billing, removed the shared trusted devices. An advisor reset the relay and un-withdrew the enrollment, then asked me to retry — same error. After that, no response for over a week.

Payment has been complete the whole time. It clearly needs an engineering-level fix to remove an account block that front-line steps can't clear. If anyone from Apple or anyone who solved a similar "trusted device shared across two Apple IDs" enrollment block could point me in the right direction, I'd really appreciate it.