Subject: Urgent Escalation – Apple Developer Program Enrolment Delayed Despite Repeated Document Submission (Cases 102942660738 / 102918832132)
Dear Apple Developer Program Support,
I am writing on behalf of BFELG UK Ltd (trading as Black Leadership Group) to formally escalate our Apple Developer Program application, which has now been ongoing for several months without resolution despite repeated engagement with Apple support teams and multiple submissions of the requested documentation.
Our organisation has successfully completed verification and approval for Apple Business; however, our Apple Developer Program enrolment remains unresolved.
Relevant Case and Enrolment References Latest support case: 102942660738 Developer Support case: 102918832132 Previous support case: 102915915845 Original Developer enrolment ID: CCN8762L4K Current Developer enrolment ID: 8CKNF7K665 Summary of Events
In May 2026, Black Leadership Group submitted an application to join the Apple Developer Program. Apple subsequently requested proof of identity and organisational authority, including:
Government-issued photo identification Employment verification Certificate of Incorporation / Companies House documentation
These documents were provided through Apple's secure upload process.
Despite this, we continued to receive requests for the same documentation. Apple indicated that it was unable to verify my identity and association with the organisation and requested the same evidence again.
During the process we also encountered an account access issue which prevented us from signing into the Apple Developer account. After being redirected between support teams, access was eventually restored and the Developer enrolment had to be resubmitted under a new enrolment ID.
Following restoration of access, we again submitted all requested identity, employment and company documentation. Apple subsequently acknowledged receipt of those documents and advised that they would be reviewed.
However, on 14 July 2026, we received yet another notification requesting documentation that had already been uploaded multiple times.
At that point we advised Apple Support that this was at least the third occasion on which the same documents had been submitted without any meaningful progress being made on the application.
Impact on Our Organisation
Black Leadership Group has developed an application that we intend to publish through the Apple ecosystem. The inability to complete Developer Program enrolment is now directly delaying our planned deployment and organisational activities.
We have attempted to work through the standard support channels in good faith and have responded promptly to every request for information. However, the apparent absence of continuity between support cases and repeated requests for documents already supplied suggest that our application may require manual review by a senior member of the Developer Relations or Developer Program team.
Request
We respectfully request that Apple:
Conduct a senior review of our Developer Program application. Confirm whether all previously submitted documentation has been received and is visible to the reviewing team. Identify any genuinely outstanding requirements preventing approval. Provide a named contact or escalation manager who can oversee the case through to completion. Confirm the current status of enrolment ID 8CKNF7K665.
We would be grateful for a substantive response and a clear route to resolution, as this matter has now been ongoing since May 2026 despite repeated submissions and numerous support interactions.
Thank you for your attention to this matter. We look forward to hearing from you as soon as possible.
Kind regards,
Naomi Shaw Organisation: BFELG UK Ltd (Trading as Black Leadership Group)
