App stuck "In Review" for 11 days with no response to inquiries

Question

Created 1w

Replies 2

Boosts 2

Participants 2

Hi all,

Our latest submission has been sitting in "In Review" for 11 days with no movement, and I'm hoping someone here (or App Review staff) can advise.

Details:

App: utapp
App ID: 6767597442
Bundle ID: com.bounced
Status: In Review since July 10

What we've already tried:

Expedited App Review Request submitted on July 17 (no response).
App Review Status submitted on July 21 (no response).

Is anyone else seeing 10+ day "In Review" times right now? And is there anything we should be doing on our side, or is this an internal processing delay? If any App Review staff sees this, could you please confirm whether any action is needed from us?

Thanks in advance.

Answer 1

App Review OP

Apple

1w

Thank you for your post. We have escalated your support case to Developer Support. The App Review team will contact you in App Store Connect once the review is complete.

If you continue to experience issues during review, please contact us.

Answer 2

KirillRodichev OP

1d

Day 21 In Review

Timeline since my original post:

July 16 - expedited review request. No response.
July 21 - App Review Status inquiry. No response.
July 22 - call with Developer Support (case 102948890778). An email escalation to App Review was sent on our behalf, and we were told we'd be notified of the outcome. No notification received.
July 22 - App Review replied in this thread stating the case had been escalated to Developer Support. No contact since.
July 31 - still In Review.

So one route escalated to App Review, the other escalated to Developer Support, and nine days later we've heard from neither.

One ask: can you tell us which of those two escalations is actually open, and who owns it?