Hi everyone,
I'm looking for some advice regarding an App Store review delay.
Our app was submitted for review on 22 July at 10:30 AM IST. At the same time, we also submitted an Expedited Review Request because this release contains a critical bug fix affecting our live users.
As of now:
The app is still showing "Waiting for Review" (it has not moved to In Review). It has been more than 48 hours since submission. We have not received any response regarding the expedited review request. We also opened a Developer Support case but the acknowledgment came from a no-reply email address, so we're unable to follow up there.
This update is important because our client has informed us that the issue being fixed is currently impacting production users, and they're waiting for this release as soon as possible.
Has anyone experienced a similar delay with an expedited review request? Is there any other way to contact the App Review team or check the status when the app remains in Waiting for Review for this long?
Any suggestions or experiences would be greatly appreciated.
Thank you!