My payments are on hold

Question

Created 1w

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4 weeks ago I received this mail:

We noticed some irregular activity associated with your vendor number XXX and have paused your earnings payments while we investigate. Once our review is complete, we'll determine if we can resume your payments.

I immediately answered but nothing. 2 weeks later I opened a ticket on Apple Developer. Got an automatic mail with ticket number.

Now we are 4 weeks since the original mail and I received the exact same mail again...

No reason, no answer. Nothing.

I was will able to publish apps and app updates. But since wednesday even this seems to stuck.

Could someone please help me?

Answer 1

lazyvar OP

6d

This usually happens when there's a spike in refund requests.

If nothing untoward is happening and this is a one off anomaly, things usually return back to normal. If they however find that there are deceptive practices or dark patterns, then they'll either tell you to change things or terminate your account.

In either case, there is nothing you can do until they complete their review.