Enrollment stuck in "being processed" for 15+ days, no response via email or support case

Question

devcharry OP

Created 5d

Replies 2

Boosts 0

Participants 2

Hello everyone,

I'm hoping someone from the Apple Developer support team or another developer who's been through this can help.

Enrollment ID: 399HW7BF9D Support case number: 102948028772 Organization: CHARRY - INDUSTRIA E COMERCIO DE CONFECCOES LTDA

Timeline so far:

I received a request for identity verification documents (government-issued photo ID, employment verification letter, and a business document/CNPJ card for the organization).
I submitted all three requested documents through the secure upload portal over 15 days ago.
I opened a support case (102948028772) to follow up - status still shows "being processed," with no update.
I sent a follow-up email to Developer Relations - no response.
Checking developer.apple.com/account directly, the enrollment still shows as "being processed."

At this point I've tried every channel I'm aware of (document upload, support case, email follow-up) with no response for over two weeks. This is delaying a planned app launch for our company.

Has anyone else experienced a delay like this? Is there anything else I should try, or can someone from Apple please take a look at case 102948028772 / enrollment 399HW7BF9D?

Thank you in advance for any guidance

Answer 1

Apple Developer Support OP

Apple

4d

Hello @devcharry,

Your enrollment and documents are actively being reviewed at this time. Support team will follow up with you as soon as they can.

Answer 2

devcharry OP

4d

Thank you for confirming! Since it's been over 15 days since I submitted the documents, could you provide an estimated timeframe for when the review will be completed? This is holding up a planned app launch, so any estimate would help us plan accordingly.