I submitted my first Apple program for review, and it passed without any issues. However, I opened a case on July 17th for unlisted distribution (for company personnel use), and today is the 14th day, and it's still pending. I'm emailing them, and they keep brushing me off with responses like, "We're very busy these days, sorry, we've forwarded it to senior, we've forwarded it to T3." Finally, they replied that they've forwarded it and they can't intervene. Those who responded to the case initially contacted me about unrelated issues, then I emailed again, and they're just stalling with the above responses. We have apps that pass Google Play in 2 days, but when it comes to Apple, it's been 14 days without a response, and it's becoming frustrating. Is there nowhere else to turn? Their last response was, "We've forwarded the issue to T3, there's nothing we can do, they will contact you." I've worked with different companies on different software before, and I've never seen such poor support. Looking at the forum, most people are complaining about this situation. This is the first time I've ever been so disillusioned with Apple... I don't think they'll even look at this, but the app's Apple ID is: 6791923313