For almost two weeks, I haven’t been able to upload any builds from Xcode to App Store Connect.
I first noticed the problem on July 19, when I tried to upload a new build of my app. I received the following errors:
No Account for Team … Add a new account in Accounts settings or verify that your accounts have valid credentials.
and:
No signing certificate “iOS Distribution” foundNo “iOS Distribution” signing certificate matching team ID … with a private key was found.
I then checked my account on developer.apple.com. Instead of information about my membership, I saw this message:
Join the Apple Developer Program When you’re ready to build more advanced capabilities and distribute your apps, you can join the Apple Developer Program to distribute on the App Store.
However, when I click “Enroll today,” I get this message:
Sorry, you can’t enroll at this time.Your Apple Account is already associated with the Account Holder of a membership.
I also can’t access the Certificates, Identifiers & Profiles section. Instead, I see:
Access Unavailable This resource is only for developers enrolled in a developer program or members of an organization’s team in a developer program.
My Apple Developer Program membership is paid and active. It appears on the list of active subscriptions associated with my Apple Account.
I contacted Apple Developer Support by email (Case ID: 102946376316). After several days, I received a brief message saying that my case had been escalated to senior advisors for further review. As I didn’t receive any further updates, I contacted phone support.
The first advisor I spoke to, more than a week ago, was unable to help and only asked me to wait. A few days later, I called again. This time, the advisor sent me a link where I could upload my ID and proof of address. I submitted both documents immediately, but the problem still hasn’t been resolved, and I haven’t received any further information.
Today, I tried to contact phone support again, but I couldn’t reach an advisor despite trying throughout the day.
I’m a relatively new developer and started developing apps about a year ago. Recently, one of my apps has begun getting more downloads, and some users have even purchased subscriptions. I really want to continue developing the app and adding new features, but this problem has prevented me from doing so for almost two weeks. It’s extremely frustrating.
Has anyone experienced a similar problem? If so, how long did it take Apple to resolve it? Is there anything else I can do?