What is the best way to reach out to the App Review team?
I requested to expedite the review, and it was approved on Tuesday last week (28th July 2026). As the app is still sitting under review status, tried calling them today (3rd Aug 2026) and waited for almost 3 hours, but could not reach out to a support person. I even tried sending an email through the "Contact Us" page. No use.
Thank you for your post. We have escalated your support case to Developer Support. The App Review team will contact you in App Store Connect once the review is complete. If you continue to experience issues during review, please contact us.
Thanks for the response. For context, we've been working to resolve this since July 7, 2026, when the original 1.1.4 concern was raised. We requested an expedited review, which was approved on July 28, and the app has now been sitting in review for 7+ days since with no reviewer feedback.
I also want to clarify — I did try the "contact us" channel before posting here, as well as calling Developer Support directly (waited ~3 hours on 8/3, no support person reached). I'm on another call with Developer Support right now, at 1 hour 50 minutes and still waiting.
We've since submitted an updated build directly addressing the original concern. Is there a way to get direct confirmation that it's in the review queue, or an expected timeframe? Happy to provide any additional info the review team needs — just trying to find a channel that gets an actual response.
We've since submitted an updated build directly addressing the original concern.
You shouldn't have done that. You are now back to the end of the line. Filing an expedited request after waiting for 7 or 8 days is a bad idea as well. Being expedited doesn't mean you are skipping heads in between and jumping to the top of the queue.
