Is anyone else completely stuck trying to enroll in the Apple Developer Program and trapped in an endless Tier 1 support loop?
I am trying to complete my enrollment, but I am entirely blocked at the final step. I can select my entity and agreement, but before any payment screen even loads, the system crashes and throws this modal:
"Contact Us to Continue - There may be an issue with your account that needs to be resolved before you can continue."
Our app is already live on other platforms, and this backend block is actively delaying our iOS launch.
I contacted Developer Support over a week ago, and the responses have been entirely automated scripts that ignore the actual technical issue:
First response: Asked for my SEID, device model, serial number, government ID, and screen recordings. I provided all of it immediately.
Second response: "Great news. We've made some changes on our end... try again." (Nothing changed. The exact same error appeared. I sent a screenshot proving it.)
Third response: Completely ignored the screenshot and told me to "do the manual payment... Try to use different payment methods."
The core issue: It is physically impossible to try a different payment method because the system errors out before the payment page even exists.
For context, I am doing this on a MacBook Pro M4 and have replicated the exact same bug across multiple devices.
Has anyone successfully gotten a backend account block like this escalated past Tier 1 support? How do I get an actual engineer or account specialist to look at this instead of getting a generic script every 24 hours?
Any help or escalation advice would be massively appreciated.