Posting this partly to ask for help and partly because I can't believe it's real.
The 8 week wait
I started an organization enrollment through the web. Document verification took 8 weeks — business registry, translated records, signed authorization letter from our Managing Director, my photo ID, a selfie holding the ID, VAT certificate. Eventually: approved. Contract signed. All that was left was paying the $99.
The payment that never happened
My Kosovo business card wouldn't go through. Tried my US card — the order was accepted and showed as pending, but no money was ever actually taken. No charge, no decline, nothing on the statement. Waited the 2 business days Apple's confirmation email promised. Then another 4 days. Nothing. No notification, no error, no status.
Support's fix: delete the approval
I contacted Developer Support — and anything else I could find. An advisor told me to enroll through the Apple Developer app instead, because alternate payment options are only available there.
I downloaded it, signed in, and it wouldn't let me enroll.
So support reset my approved organization enrollment — the one that took 8 weeks — so that I could "now enroll through the app."
I emailed back immediately to confirm they understood my enrollment had already been approved, and to ask whether re-enrolling would mean waiting another 8 weeks.
No reply.
Point zero
I tried the app anyway. It asks for a government ID or passport. Open camera, take the photo, it loads, then fails:
Document is not available for this region.
Same for the passport. Same for the ID.
So here's where I am:
My approved enrollment is gone The app can't verify me — my country's documents aren't supported The web billing form doesn't work for my country's address I can't request phone support — the callback form doesn't accept Kosovo (+383) numbers No reply to my emails Kosovo is a supported App Store territory. But apparently developers here can't actually enroll.
Our app is already live on Google Play in 177 countries. We just want to pay Apple $99 and ship on iOS.
Has anyone from a smaller/unsupported market dealt with this? Specifically: is there any way to get a human at Developer Support to reinstate an enrollment they cancelled, or to pay by invoice/bank transfer? Or is registering a US entity the only real answer here?