Hi everyone,
I have a pretty strange and frustrating situation with Apple Developer Program and I'm not sure what else I can do.
I am the founder and legal director of ROBI SOLUTIONS, TOO. Recently I tried to enroll our company into the Apple Developer Program, but Apple rejected/withdrew the enrollment because our D-U-N-S number is already linked to another Apple Developer team.
The problem is: nobody currently authorized in our company has access to this team, and nobody from our company authorized another person to create or control an Apple Developer account using our company details.
Apple Support even gave me the existing Team ID: B6A343DF5R, but that's basically where the help stops.
I explained several times that I'm not asking Apple to disclose private information about the Account Holder. I am reporting that someone appears to be using our company's legal identity and D-U-N-S number without authorization.
I am the founder and legal representative of the company. I can provide company registration documents, official registry extracts, my ID, proof that I control our corporate domain and email, D-U-N-S documentation, signed documents, notarized documents — whatever Apple needs to verify that I actually represent this company.
But instead of giving me a verification process or escalating this as an unauthorized use of a company's identity, I keep getting the same privacy-related answer.
This is the part I really don't understand.
How can someone register an Apple Developer organization using another company's legal information, but the real owner of that company has no way to verify ownership and recover or remove that organization?
What is a company supposed to do in this situation?
My support case is 20000119979762.
Has anyone had a similar situation? Is there a specific Apple department or escalation path for cases where a company's D-U-N-S number is being used by an unknown/unauthorized Apple Developer account?
At this point I just want Apple to verify me as the legal representative of the company and either:
give our company control of the existing organization account, or unlink our company and D-U-N-S number from it so we can create a legitimate account.
I really don't understand why this is so difficult when I'm ready to provide all legal documents needed for verification.
Thanks.
