TestFlight falsely says "must renew membership" (account is fully paid through 2027)

Community Apple Developers
ErwindeB OP
Created 1w
Replies 10
Boosts 8
Views 1k
Participants 11

App: AI RunCoach — App ID 6782097197, bundle ID com.airuncoach.app, Team ID 4N3X74Y2LF

When adding a new build to our External Testing group, TestFlight shows: "Before you can use TestFlight to distribute beta builds of your app, you must renew your Apple Developer Program membership."

Our membership is not expired: the Membership Details page shows renewal date 20 June 2027, auto-renew ON, and the €99 fee already paid. We've also checked Agreements, Tax, and Banking — nothing shows as pending or requiring action anywhere.

In the meantime, our app has been stuck in "In Review" status since August 3, and TestFlight installations also seem to be blocked.

A request for an expedited review produced no result, and a request for a phone consultation did not lead to any contact either.

Did anyone else experience this, and could someone advise on how to contact Apple about this?

Thanks in advance for any pointers.

Replies  10
Boosts  8
Views  1k
Participants  11
FayaaDev OP
1w

Same Issue here. Apple needs to investigate this. I'm unable to add external testers or test my own app on test flight, getting the same error as above.

My subscription is valid through 2027 as well.
kungfoobar OP
6d

I'm also having this problem.
EspenT OP
6d

I opened a ticket with this issue on July 12th. On July 15th I got this reply. Since then nothing have happened . Hello Espen,

This is Lita, an advisor from Developer Support. Thanks for contacting. I understand you are unable to add your build for external testers for TestFlight.

We escalated this information to the appropriate internal team. That team will follow up with you directly if they need anything.

Please contact us if you have additional questions or concerns.

The case number for this contact is 102940126534.

Best regards,

Lita Developer Support
ochsendorf1979 OP
6d

Same issue here, waiting for a couple of weeks already after a ticket open and a few not helpful calls.
Masterxp89 OP
5d

I am having the exact same issue here. 😭
rpastula OP
4d

I'm having exactly the same issue. Apple cope on!
ng99 OP
4d

Having the same issue as well with no help received from Apple after calling as well
emmanfey OP
2d

Same issue here. But my membership is up to date. App is ready for distribution but I cant add testers and I cannot install on testflight.
chilirap OP
18h

Have this same issue blocking me. I've called apple about this, wasn't helpful, had to call twice to get to someone who understood the problem. They said ~48 hours and it should work. Will report back.
bekareal OP
7h

same issue here

TestFlight falsely says "must renew membership" (account is fully paid through 2027)
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