App Store Connect

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App Store Connect is a suite of tools for submitting and managing your apps and in-app purchases on the App Store.

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Handling ITMS-91061: Missing privacy manifest
An ITMS-91061: Missing privacy manifest rejection email looks as follows: ITMS-91061: Missing privacy manifest- Your app includes "<path/to/SDK>", which includes , an SDK that was identified in the documentation as a privacy-impacting third-party SDK. Starting February 12, 2025, if a new app includes a privacy-impacting SDK, or an app update adds a new privacy-impacting SDK, the SDK must include a privacy manifest file. Please contact the provider of the SDK that includes this file to get an updated SDK version with a privacy manifest. For more details about this policy, including a list of SDKs that are required to include signatures and manifests, visit: https://developer.apple.com/support/third-party-SDK-requirements. Glossary ITMS-91061: Missing privacy manifest: An email that includes the name and path of privacy-impacting SDK(s) with no privacy manifest files in your app bundle. For more information, see https://developer.apple.com/support/third-party-SDK-requirements. : The specified privacy-impacting SDK that doesn't include a privacy manifest file. If you are the developer of the rejected app, gather the name of the SDK from the email you received from Apple, then contact the SDK's provider for an updated version that includes a valid privacy manifest. After receiving an updated version of the SDK, verify the SDK includes a valid privacy manifest file at the expected location. For more information, see Adding a privacy manifest to your app or third-party SDK. If your app includes a privacy manifest file, make sure the file only describes the privacy practices of your app. Do not add the privacy practices of the SDK to your app's privacy manifest. If the email lists multiple SDKs, repeat the above process for all of them. If you are the developer of an SDK listed in the email, publish an updated version of your SDK that includes a privacy manifest file with valid keys and values. Every privacy-impacting SDK must contain a privacy manifest file that only describes its privacy practices. To learn how to add a valid privacy manifest to your SDK, see the Additional resources section below. Additional resources Privacy manifest files Describing data use in privacy manifests Describing use of required reason API Adding a privacy manifest to your app or third-party SDK TN3182: Adding privacy tracking keys to your privacy manifest TN3183: Adding required reason API entries to your privacy manifest TN3184: Adding data collection details to your privacy manifest TN3181: Debugging an invalid privacy manifest
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Mar ’25
Locate the In-App Purchases and Subscriptions Section in App Store Connect
App Store Connect displays the In-App Purchases and Subscriptions section on your app's version page when your app has an In-App Purchase or subscription with a Ready to Submit status. To locate the In-App Purchases and Subscriptions section: In Apps, select the app you want to view. In the sidebar, select the app version. On the version page, scroll down to the In-App Purchases and Subscriptions section. For more information, see Submit an In-App Purchase.
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Jun ’26
TestFlight iOS app crashes immediately on launch, but build uploads successfully
Our iOS app uploads successfully to App Store Connect and appears in TestFlight, but it crashes immediately on launch. App name: Axioma Pay Bundle ID: uk.co.axiomapay.app Distribution: TestFlight Framework: Expo / React Native Device tested: iPad via TestFlight The app installs, the icon appears, but tapping Open causes an immediate crash. One earlier build displayed this runtime message: Cannot read property 'ErrorBoundary' of undefined Crash logs show the app aborting on the React Native ExceptionsManagerQueue with SIGABRT / EXC_CRASH. We do not currently have a focused minimal Xcode sample project because this is an Expo/EAS React Native production build. We can provide .ips crash logs and App Store Connect/TestFlight build details. Can Apple help confirm whether this crash appears to be caused by: App Store/TestFlight processing, provisioning/signing/entitlements, an iOS runtime issue, or an app-side React Native JavaScript startup exception? Latest TestFlight build crashes immediately after launch.
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All my apps remain "Waiting for Review" for over a month
Hello, I'm experiencing a serious issue with my Apple Developer account. Every app I submit stays in "Waiting for Review" for more than a month. This is not happening with just one app—it affects every app I submit. Here are the details: Every submission remains in Waiting for Review for over a month. The status never changes to In Review. I have already contacted Apple Developer Support. I also submitted an Expedited Review request, but the apps are still waiting. The apps fully comply with the App Store Review Guidelines and are complete and functional. At this point, I'm trying to understand whether there could be an issue with my developer account or if there is another reason causing all of my submissions to remain stuck in the queue. Has anyone experienced the same issue recently? If an Apple engineer sees this post, I would greatly appreciate any guidance or if my account could be checked. Thank you.
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App Update - Still "In Review" Since July 26, 2026
Hello, My QueenBoard app update was submitted more than four days ago and is still awaiting a review decision. There are no messages in the Resolution Center and no requests for additional information. Details: App: QueenBoard - Logic Puzzle Games Apple ID: 6774414102 Platform: iOS Version: 1.2.4 Build: 26 Submitted: July 26, 2026 at 6:40 PM Current status: In Review Submission ID: 1d5aa681-6804-4aab-9a2c-50c411d856de This is an update to an existing app that has already been approved and published. All required app information has been completed, and I have not received any notice indicating that action is required from me. Could someone confirm whether the review is proceeding normally or whether there is anything I need to provide? Thank you for your help. Best regards, Tim Nguyen
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UAE Mainland Company Organization Enrollment: Trade License vs. Certificate of Incorporation
Hi everyone, I am currently experiencing an ongoing loop with Apple Developer Support regarding organization enrollment for our UAE mainland-registered company, and I wanted to see if anyone else has faced this or found an effective workaround. The Issue: Apple's verification team keeps rejecting our corporate documents because they are requesting a "Certificate of Incorporation." However, for a UAE mainland company, the Department of Economy and Tourism (DET) does not issue a separate Certificate of Incorporation. I verified this directly in person at the DET office the official Trade License is the primary legal document that serves as the commercial registration and holds the full legal and operational authority for the entity. Despite explaining this multiple times with each reply, every response seems to loop in a new support agent who doesn't review the established context, leaving us stuck asking for a document that simply does not exist for mainland companies in this region. Looking for Insights: Has anyone successfully onboarded a UAE mainland company recently? How did you navigate or satisfy the "Certificate of Incorporation" requirement? Did you have to request a specific escalation tier, or was there an alternative combination of official documents (such as the Trade License combined with the Commercial Registration/Sijil Tejari) that finally satisfied the review team? Any advice, tips, or experiences from developers who have gone through this in the UAE would be hugely appreciated!
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App Store submission failed not able to add app review on App Store Connect.
An unexpected error was encountered when submitting for review. If the issue persists please contact us I can no longer submit iOS app for review. Always show this error. I am using Safari latest version - 16.4 MacOS Version - Ventura 13.3.1 Xcode - 14.2 Appreciate any leads. Thank You!
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No response from App Review for 1 week — could someone check the status? (App ID: 6782845619)
Hello, I'm reaching out because I haven't received any response from App Review for about a week, and I'm hoping someone can help me check on the status of my submission. App: Apple ID 6782845619, version 1.2 Submission ID: 2722eda8-9429-44d2-9971-092f4ed28ffb Rejection: Guideline 4.3(a) — Design (Spam) I have already taken the corrective steps suggested in the rejection message (I withdrew the duplicate prototype app from review and removed it from all 175 storefronts, so there is no overlap anymore), and I replied to App Review in App Store Connect with this information. However, it has now been about a week with no reply. I understand the review team is very busy, and I truly appreciate their time. I'm not trying to dispute the review process itself — I would simply be grateful if someone could check whether my reply has been received and is being looked at, or advise me on the best way to get a status update. Thank you very much for your help.
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Multiple submissions stuck in "Waiting for Review" for weeks— no Resolution Center messages
Hello, All of my submissions across my account have been stuck in review for many weeks, which is well outside my normal turnaround. These are apps that have historically been approved within 24 hours or 2-3 days. Those updates are time critical. Singapore MRT just updated on 12 July. We are losing installs and impressions largely because of this, especially no reason is given. App: Singapore MRT Map Route Apple ID: 536957287 / Version: 3.0.1 App: Singapore MRT Map Route(Pro) Apple ID: 475976737 / Version: 3.0.0 App: Epic Cards Battle Apple ID: 1003611640/ Version: 2.6.3 On my side everything appears complete: metadata, build, review notes, demo account credentials, and all agreements in Agreements, Tax, and Banking are accepted. There are no messages in Resolution Center and App Store Connect shows no action required from me. I have contacted Developer Support but have not received a actual response. Could someone please confirm whether these submissions are correctly queued, or whether something is blocking them that requires action on my side? Thank you.
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Chef Library stuck in “Waiting for Review” with no support responseHello, My iOS app, Chef Library, version 1.2.0, has remained in “Waiting for Review” for several days. App Store Connect shows no unresolved issues, missing information, or messages
Hello, My iOS app, Chef Library, version 1.2.0, has remained in “Waiting for Review” for several days. App Store Connect shows no unresolved issues, missing information, or messages from App Review. I contacted Apple Developer Support on July 28 and followed up again on July 30. Both messages appear under support case 20000121706395, but I have not received a response and the review has not started. The submission details are: App: Chef Library Platform: iOS Version: 1.2.0 Current status: Waiting for Review Support case: 20000121706395 Could an Apple representative please check whether this submission is progressing normally or whether it has become stuck in the review queue? If anything is required from me, I am ready to provide it immediately. Thank you, Bart
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StoreKit returns no in-app subscriptions on TestFlight despite correct App Store Connect configuration
Hello Applet, I’m experiencing an issue with StoreKit on a TestFlight build. My app uses auto-renewable subscriptions through StoreKit and RevenueCat. Configuration already verified: App installed through TestFlight (not debug). Bundle Identifier: com.ciborgu.vytalai Paid Applications agreement is active. In-App Purchase capability is enabled. Three auto-renewable subscriptions exist in App Store Connect. Product IDs match exactly between App Store Connect, RevenueCat and the application. RevenueCat initializes successfully. A Sandbox test account has been created. Tested on a physical iPhone. Device restarted and app reinstalled from TestFlight. VPN and iCloud Private Relay disabled. When attempting to purchase a subscription, the Apple payment sheet never appears. Our diagnostics indicate that StoreKit does not return any available products for the configured Product IDs, preventing the purchase sheet from opening. Expected Product IDs: vytalai_premium_monthly vytalai_premium_yearly vytalai_premium_yearly_intro Could you please verify if there is any issue with the App Store Connect configuration, StoreKit availability, or the processing state of these subscriptions on Apple’s side? If additional logs or diagnostics are required, I can provide them. Thank you. I have already contacted Apple Developer Support regarding this same issue. Previously, I was advised to schedule a technical support meeting. However, when I requested the meeting, my request was declined because of the subject of my issue, so I was unable to speak with an Apple engineer. Since I have now completed all the recommended troubleshooting and the issue still persists, I would greatly appreciate it if this case could be reviewed by the appropriate technical team or a StoreKit engineer. Thank you for your assistance.
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App stuck in "Waiting for Review" since July 26, 2026 — Lab Escape
Hello, My app submission has been stuck in "Waiting for Review" since Sunday, July 26, 2026 (over 100 hours) and has not moved to "In Review". There are no messages in the App Store Connect Resolution Center or requests for additional info. Here are the details of the submission: App Name: Lab Escape: Zombie Survival Apple ID: 6782424764 Platform: iOS Version: 1.0 (Build 1.0.0 (11)) Date Submitted: Sunday, Jul 26, 2026 at 10:05 AM Submission ID: 6b869be6-aa51-45d0-9b80-ffba4dd5ae8c Current Status: Waiting for Review This is the initial release of the app. All agreements, tax, and banking details are active, and metadata, export compliance, and age ratings are complete. Could someone please check if the submission is proceeding normally or if any action is required on my side? Thank you in advance!
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StoreKit returns 0 subscription products in Sandbox/TestFlight — payment sheet never opens (auto-renewable subscriptions)
Hello, I'm developing a consumer iOS app (Capacitor + RevenueCat SDK) and I've been blocked for several weeks on a StoreKit issue: subscription products are never returned to the device, so the Apple payment sheet cannot open. I previously contacted Apple Support. I was told to request a phone call, but my call request was declined because of the topic (StoreKit / in-app purchases). I'm posting here hoping someone from Apple or the community can help. App details App name: Vytal AI Bundle ID: com.ciborgu.vytalai App Store Connect App ID: 6767160542 Team ID: JZF7CR3W8Z Distribution: TestFlight (physical iPhone, France) iOS deployment target: 15+ Subscription product IDs (auto-renewable) vytalai_premium_monthly vytalai_premium_yearly vytalai_premium_yearly_intro All three are in subscription group "Vytal AI" on the correct ASC app (not a typo bundle). Cleared for Sale is ON. Paid Apps Agreement is active. In-App Purchase capability is enabled on the App ID (checkbox is grayed out / locked, which I understand is normal). Problem On a real device via TestFlight: RevenueCat SDK configures successfully (public iOS API key present in build). Purchases.getProducts({ productIdentifiers: [...] }) returns { products: [] } — zero products. Because StoreKit returns an empty array, the Sandbox payment sheet never appears when the user taps Subscribe. This is NOT a UI issue — the native SDK call to Apple returns no products. What I've already verified Bundle ID in signed IPA matches ASC app: com.ciborgu.vytalai Subscriptions exist only on the correct app (not on an old typo bundle com.ciborgue.vytalai) Removed duplicate ASC app; old App ID cannot be deleted ("in use by App Store") but has no IAPs Regenerated EAS provisioning profile for com.ciborgu.vytalai Sandbox tester account configured on device (Settings → App Store → Sandbox Account) Tested without VPN / iCloud Private Relay Reinstalled app from TestFlight after ASC changes Waited for propagation after metadata / availability updates Associated Domains enabled (for deep links) — separate from IAP SDK / integration @revenuecat/purchases-capacitor 13.x Direct StoreKit fetch via Purchases.getProducts() (not only RevenueCat offerings) Same result: 0 products from Apple Expected vs actual Expected: StoreKit returns 3 subscription products in Sandbox; payment sheet opens on purchase. Actual: products array is always empty; no payment sheet. Questions Why would StoreKit return 0 products for valid auto-renewable subscriptions on TestFlight when metadata is "Waiting for Review" / in review — shouldn't Sandbox still return products per TN3186? Is there an ASC configuration state (availability, subscription group localization, missing review screenshot on yearly products, etc.) that causes StoreKit to return zero products even in Sandbox? Is there an internal flag or propagation delay on Apple's side I should ask to be reset for this app/bundle? I'm happy to provide additional logs, a sysdiagnose, or a short screen recording from TestFlight showing the empty product response. Thank you for any guidance — this is blocking App Review (Guideline 2.1) and I cannot test IAP at all. Nathan
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Submitted build stuck in "Waiting for review" since July 23, 2026
Team ID: 63XFUNLKTY App: TabUp Build: 1.0.0(10) Submission ID: 43c1231c-7b80-44c6-91af-f45aff050530 -- It has now been more than 56 working business hours since I submitted my build for review, and the submission is still showing "Waiting for Review." My Agreements, Tax, and Banking information are all active, and all required metadata, privacy details, age rating, and export compliance information have been completed. I've also spent over two hours on hold with Developer Support without being able to speak to anyone or get an update on the status of my submission. I invested a significant amount of time building this app, and the lack of any progress, feedback, or estimated review timeframe has been extremely frustrating. As an independent developer, delays like this directly affect my ability to launch, gather user feedback, and begin generating revenue. I understand that review times can vary, but this delay seems unusually long compared with Apple's published expectations. Is there anything that could be causing a submission to remain stuck for this long? Any guidance from Apple or other developers who have experienced this would be appreciated. Thank you :)
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Version update stuck in "Waiting for Review" since July 26, 2026 (DEADGRID)
Hello, My app update has been in "Waiting for Review" for over 100 hours and has never moved to "In Review". There are no messages in the Resolution Center and no requests for additional information. Details: • App: DEADGRID • Apple ID: 6790152649 • Platform: iOS • Version: 1.9 (update — 1.8 is live and was reviewed without issue) • Build: 29750736 • Submitted: July 26, 2026 • Current status: Waiting for Review • Developer Support case number: 20000123502103 This is an update to an existing, previously approved app. Agreements, Tax and Banking are all active, and all version metadata, export compliance and age rating information is complete. Nothing has changed on my side since submission. Could someone confirm whether the submission is proceeding normally or whether any action is required from me? I have already sent emails in multiple days but no answer. Thank you and best regards, Afonso Quinaz
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tvOS app stuck in 'In Review' for days with no response
Hi everyone, We're experiencing an unusually long App Review delay for our tvOS application and wanted to check if anyone else is seeing the same behaviour or has any suggestions. App Details Platform: tvOS Xcode Version: 26.4.1 Submission Type: App Update Distribution: App Store Status: In Review Issue We submitted an app update last week, and it remained in the "In Review" state for approximately one week with no updates. Since there was no progress, we rejected that submission, uploaded a new build, and submitted it again. The new build has now also been "In Review" for the last 5 days. Apple has not rejected the app or provided any review notes or requests for additional information. The status simply remains "In Review". What we've tried Submitted an Expedited Review Request. Contacted Apple using the App Review "Contact Us" option. We have not received any response to either request. Since there is no rejection or feedback, we don't have any indication that there is an issue with the app itself. Questions Is anyone else currently experiencing unusually long review times for tvOS apps? Is this likely to be an App Review backlog or a known issue on Apple's side? Has anyone had success getting a response through App Review support or Developer Support in a similar situation? Is there anything else we can do besides waiting? Any insights or recent experiences would be greatly appreciated. Thank you!
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Already-approved subscriptions cannot be added to new IAP review
My app already has an approved subscription group with approved monthly and annual subscriptions. I later submitted a new non-consumable in-app purchase with an app version. App Review rejected the submission because the paywall also displays the existing subscriptions, stating that the subscriptions had not been submitted for review. However, App Store Connect will not let me add the approved subscriptions to the submission because they are already in Approved status and the Add for Review button is disabled. At this point I'm unsure what corrective action App Review expects. I've replied through the App Review message thread requesting clarification, but I have never received a response to messages sent through App Review. I also attempted to contact Apple Developer Support through the Dispute App Rejection support option, but after waiting on hold for over two hours I was still unable to reach anyone. Has anyone encountered this workflow before? Is there a way to include previously approved subscriptions in a new review that I'm missing, or does this require App Review to resolve internally?
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App approved, but subscriptions still “Waiting for Review”???
Hi everyone, Has anyone had an app version approved while the subscriptions submitted alongside it were left behind in review? I submitted a new version of my app together with two replacement auto-renewable subscriptions. The app itself was approved yesterday, but both subscriptions still show Waiting for Review. Both subscriptions are fully configured, connected through RevenueCat and work correctly in TestFlight. However, because they have not been approved for production, the live app cannot load the plans and users cannot start a trial or subscribe. This follows a previous issue where my original monthly and annual subscriptions became stuck In Review for several months. Those original products are still stuck, so I now have: Two original subscriptions stuck In Review Two replacement subscriptions stuck Waiting for Review An approved live app with no working subscription products I have contacted Apple Developer Support multiple times, requested escalation and submitted a Feedback Assistant report, but I have not received a resolution. Is it normal for Apple to approve the app version without reviewing the subscriptions included in the same submission? Has anyone found a way to get the subscriptions manually routed to the In-App Purchase review team? This has blocked all subscription revenue for my live app, so I would really appreciate any advice.
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Subscriptions stuck in review for months, even after app update was approved
Hi everyone, I’m looking for advice because I have run out of ideas. My iOS app has been live for several months, but its original monthly and annual auto-renewable subscriptions have remained stuck In Review the entire time. Because the subscriptions were unavailable in production, users could not start a trial or subscribe. I contacted Apple Developer Support multiple times and the case was escalated, but after more than a month I still had no resolution...ridiculous! I then tried to solve the issue myself: I created two new replacement subscriptions inside the approved subscription group. I completed all pricing, localisation, availability, trial and review information. I imported them into RevenueCat and attached them to the existing entitlement and Offering. I tested both replacement subscriptions successfully in TestFlight. I submitted both subscriptions alongside a new app version. The new app version was approved without any issues. However, Apple did not review the subscriptions with it...again!!! The current statuses are now: Original monthly subscription: In Review Original annual subscription: In Review Replacement monthly subscription: Waiting for Review Replacement annual subscription: Waiting for Review The replacement products work correctly in TestFlight, but the live app cannot load the plans because the products are still unavailable in production. I have submitted multiple support requests, requested urgent escalation and reported the issue through Feedback Assistant, but I am still getting nowhere. Has anyone experienced subscriptions becoming stuck or orphaned in App Store Connect like this? Is there any route that successfully reached the In-App Purchase review team or caused the products to be manually reviewed? This has completely blocked my app’s subscription revenue for months, so any advice would be greatly appreciated.
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Unjust Account Termination under Section 3.2(f) - Need Guidance on Appeal Process
Hello everyone, I am writing here out of sheer desperation and to seek guidance from the community or any Apple Developer Relations team members who might see this. My Apple Developer account was just terminated abruptly under Section 3.2(f) of the ADP Agreement, with an email citing "documented indications of fraudulent conduct." I am a professional Computer Engineer, a civil servant, and currently a Master's student. I have always taken my development work seriously and strictly adhered to Apple’s guidelines. My entire portfolio consists of legitimate, educational, and utility-based apps. Specifically, I have developed and published: Cogniclash: A straightforward educational trivia/quiz app (geography, flags, general knowledge). Tıpdil / Ringa: Exam preparation and medical terminology tools designed strictly to help medical students and healthcare professionals. Hotstop: A standard, clean utility application. There is absolutely no hidden code, no manipulation of App Store services, and zero fraudulent activity in my apps or my account history. I have already submitted a formal appeal asking the Review Board to share these alleged "documented indications" with me so I can address them, as I strongly believe this is a false flag triggered by an automated system. Being permanently labeled as engaging in "fraudulent acts" is severely damaging to my professional reputation. Has anyone experienced a similar situation where a legitimate account was flagged under 3.2(f)? What is the most effective way to ensure a real human being at the App Review Board actually looks at the apps and the appeal, rather than receiving automated rejections? Any advice or escalation paths would be greatly appreciated. Thank you.
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Handling ITMS-91061: Missing privacy manifest
An ITMS-91061: Missing privacy manifest rejection email looks as follows: ITMS-91061: Missing privacy manifest- Your app includes "<path/to/SDK>", which includes , an SDK that was identified in the documentation as a privacy-impacting third-party SDK. Starting February 12, 2025, if a new app includes a privacy-impacting SDK, or an app update adds a new privacy-impacting SDK, the SDK must include a privacy manifest file. Please contact the provider of the SDK that includes this file to get an updated SDK version with a privacy manifest. For more details about this policy, including a list of SDKs that are required to include signatures and manifests, visit: https://developer.apple.com/support/third-party-SDK-requirements. Glossary ITMS-91061: Missing privacy manifest: An email that includes the name and path of privacy-impacting SDK(s) with no privacy manifest files in your app bundle. For more information, see https://developer.apple.com/support/third-party-SDK-requirements. : The specified privacy-impacting SDK that doesn't include a privacy manifest file. If you are the developer of the rejected app, gather the name of the SDK from the email you received from Apple, then contact the SDK's provider for an updated version that includes a valid privacy manifest. After receiving an updated version of the SDK, verify the SDK includes a valid privacy manifest file at the expected location. For more information, see Adding a privacy manifest to your app or third-party SDK. If your app includes a privacy manifest file, make sure the file only describes the privacy practices of your app. Do not add the privacy practices of the SDK to your app's privacy manifest. If the email lists multiple SDKs, repeat the above process for all of them. If you are the developer of an SDK listed in the email, publish an updated version of your SDK that includes a privacy manifest file with valid keys and values. Every privacy-impacting SDK must contain a privacy manifest file that only describes its privacy practices. To learn how to add a valid privacy manifest to your SDK, see the Additional resources section below. Additional resources Privacy manifest files Describing data use in privacy manifests Describing use of required reason API Adding a privacy manifest to your app or third-party SDK TN3182: Adding privacy tracking keys to your privacy manifest TN3183: Adding required reason API entries to your privacy manifest TN3184: Adding data collection details to your privacy manifest TN3181: Debugging an invalid privacy manifest
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Activity
Mar ’25
Locate the In-App Purchases and Subscriptions Section in App Store Connect
App Store Connect displays the In-App Purchases and Subscriptions section on your app's version page when your app has an In-App Purchase or subscription with a Ready to Submit status. To locate the In-App Purchases and Subscriptions section: In Apps, select the app you want to view. In the sidebar, select the app version. On the version page, scroll down to the In-App Purchases and Subscriptions section. For more information, see Submit an In-App Purchase.
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1.9k
Activity
Jun ’26
Can not see crash report from Xcode organizer
Xcode 26.6 It's showing crashes from the App Store Analytics. But no crash logs from Xcode Organizer. I have tried to sign out and log in to Xcode again. I also changed the folder /Library/Developer/Xcode/Products and View > Reload the Organizer. Nothing helps. It's still empty for all versions.
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2h
TestFlight iOS app crashes immediately on launch, but build uploads successfully
Our iOS app uploads successfully to App Store Connect and appears in TestFlight, but it crashes immediately on launch. App name: Axioma Pay Bundle ID: uk.co.axiomapay.app Distribution: TestFlight Framework: Expo / React Native Device tested: iPad via TestFlight The app installs, the icon appears, but tapping Open causes an immediate crash. One earlier build displayed this runtime message: Cannot read property 'ErrorBoundary' of undefined Crash logs show the app aborting on the React Native ExceptionsManagerQueue with SIGABRT / EXC_CRASH. We do not currently have a focused minimal Xcode sample project because this is an Expo/EAS React Native production build. We can provide .ips crash logs and App Store Connect/TestFlight build details. Can Apple help confirm whether this crash appears to be caused by: App Store/TestFlight processing, provisioning/signing/entitlements, an iOS runtime issue, or an app-side React Native JavaScript startup exception? Latest TestFlight build crashes immediately after launch.
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2h
All my apps remain "Waiting for Review" for over a month
Hello, I'm experiencing a serious issue with my Apple Developer account. Every app I submit stays in "Waiting for Review" for more than a month. This is not happening with just one app—it affects every app I submit. Here are the details: Every submission remains in Waiting for Review for over a month. The status never changes to In Review. I have already contacted Apple Developer Support. I also submitted an Expedited Review request, but the apps are still waiting. The apps fully comply with the App Store Review Guidelines and are complete and functional. At this point, I'm trying to understand whether there could be an issue with my developer account or if there is another reason causing all of my submissions to remain stuck in the queue. Has anyone experienced the same issue recently? If an Apple engineer sees this post, I would greatly appreciate any guidance or if my account could be checked. Thank you.
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347
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5h
App Update - Still "In Review" Since July 26, 2026
Hello, My QueenBoard app update was submitted more than four days ago and is still awaiting a review decision. There are no messages in the Resolution Center and no requests for additional information. Details: App: QueenBoard - Logic Puzzle Games Apple ID: 6774414102 Platform: iOS Version: 1.2.4 Build: 26 Submitted: July 26, 2026 at 6:40 PM Current status: In Review Submission ID: 1d5aa681-6804-4aab-9a2c-50c411d856de This is an update to an existing app that has already been approved and published. All required app information has been completed, and I have not received any notice indicating that action is required from me. Could someone confirm whether the review is proceeding normally or whether there is anything I need to provide? Thank you for your help. Best regards, Tim Nguyen
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5h
UAE Mainland Company Organization Enrollment: Trade License vs. Certificate of Incorporation
Hi everyone, I am currently experiencing an ongoing loop with Apple Developer Support regarding organization enrollment for our UAE mainland-registered company, and I wanted to see if anyone else has faced this or found an effective workaround. The Issue: Apple's verification team keeps rejecting our corporate documents because they are requesting a "Certificate of Incorporation." However, for a UAE mainland company, the Department of Economy and Tourism (DET) does not issue a separate Certificate of Incorporation. I verified this directly in person at the DET office the official Trade License is the primary legal document that serves as the commercial registration and holds the full legal and operational authority for the entity. Despite explaining this multiple times with each reply, every response seems to loop in a new support agent who doesn't review the established context, leaving us stuck asking for a document that simply does not exist for mainland companies in this region. Looking for Insights: Has anyone successfully onboarded a UAE mainland company recently? How did you navigate or satisfy the "Certificate of Incorporation" requirement? Did you have to request a specific escalation tier, or was there an alternative combination of official documents (such as the Trade License combined with the Commercial Registration/Sijil Tejari) that finally satisfied the review team? Any advice, tips, or experiences from developers who have gone through this in the UAE would be hugely appreciated!
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App Store submission failed not able to add app review on App Store Connect.
An unexpected error was encountered when submitting for review. If the issue persists please contact us I can no longer submit iOS app for review. Always show this error. I am using Safari latest version - 16.4 MacOS Version - Ventura 13.3.1 Xcode - 14.2 Appreciate any leads. Thank You!
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No response from App Review for 1 week — could someone check the status? (App ID: 6782845619)
Hello, I'm reaching out because I haven't received any response from App Review for about a week, and I'm hoping someone can help me check on the status of my submission. App: Apple ID 6782845619, version 1.2 Submission ID: 2722eda8-9429-44d2-9971-092f4ed28ffb Rejection: Guideline 4.3(a) — Design (Spam) I have already taken the corrective steps suggested in the rejection message (I withdrew the duplicate prototype app from review and removed it from all 175 storefronts, so there is no overlap anymore), and I replied to App Review in App Store Connect with this information. However, it has now been about a week with no reply. I understand the review team is very busy, and I truly appreciate their time. I'm not trying to dispute the review process itself — I would simply be grateful if someone could check whether my reply has been received and is being looked at, or advise me on the best way to get a status update. Thank you very much for your help.
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Multiple submissions stuck in "Waiting for Review" for weeks— no Resolution Center messages
Hello, All of my submissions across my account have been stuck in review for many weeks, which is well outside my normal turnaround. These are apps that have historically been approved within 24 hours or 2-3 days. Those updates are time critical. Singapore MRT just updated on 12 July. We are losing installs and impressions largely because of this, especially no reason is given. App: Singapore MRT Map Route Apple ID: 536957287 / Version: 3.0.1 App: Singapore MRT Map Route(Pro) Apple ID: 475976737 / Version: 3.0.0 App: Epic Cards Battle Apple ID: 1003611640/ Version: 2.6.3 On my side everything appears complete: metadata, build, review notes, demo account credentials, and all agreements in Agreements, Tax, and Banking are accepted. There are no messages in Resolution Center and App Store Connect shows no action required from me. I have contacted Developer Support but have not received a actual response. Could someone please confirm whether these submissions are correctly queued, or whether something is blocking them that requires action on my side? Thank you.
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Chef Library stuck in “Waiting for Review” with no support responseHello, My iOS app, Chef Library, version 1.2.0, has remained in “Waiting for Review” for several days. App Store Connect shows no unresolved issues, missing information, or messages
Hello, My iOS app, Chef Library, version 1.2.0, has remained in “Waiting for Review” for several days. App Store Connect shows no unresolved issues, missing information, or messages from App Review. I contacted Apple Developer Support on July 28 and followed up again on July 30. Both messages appear under support case 20000121706395, but I have not received a response and the review has not started. The submission details are: App: Chef Library Platform: iOS Version: 1.2.0 Current status: Waiting for Review Support case: 20000121706395 Could an Apple representative please check whether this submission is progressing normally or whether it has become stuck in the review queue? If anything is required from me, I am ready to provide it immediately. Thank you, Bart
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StoreKit returns no in-app subscriptions on TestFlight despite correct App Store Connect configuration
Hello Applet, I’m experiencing an issue with StoreKit on a TestFlight build. My app uses auto-renewable subscriptions through StoreKit and RevenueCat. Configuration already verified: App installed through TestFlight (not debug). Bundle Identifier: com.ciborgu.vytalai Paid Applications agreement is active. In-App Purchase capability is enabled. Three auto-renewable subscriptions exist in App Store Connect. Product IDs match exactly between App Store Connect, RevenueCat and the application. RevenueCat initializes successfully. A Sandbox test account has been created. Tested on a physical iPhone. Device restarted and app reinstalled from TestFlight. VPN and iCloud Private Relay disabled. When attempting to purchase a subscription, the Apple payment sheet never appears. Our diagnostics indicate that StoreKit does not return any available products for the configured Product IDs, preventing the purchase sheet from opening. Expected Product IDs: vytalai_premium_monthly vytalai_premium_yearly vytalai_premium_yearly_intro Could you please verify if there is any issue with the App Store Connect configuration, StoreKit availability, or the processing state of these subscriptions on Apple’s side? If additional logs or diagnostics are required, I can provide them. Thank you. I have already contacted Apple Developer Support regarding this same issue. Previously, I was advised to schedule a technical support meeting. However, when I requested the meeting, my request was declined because of the subject of my issue, so I was unable to speak with an Apple engineer. Since I have now completed all the recommended troubleshooting and the issue still persists, I would greatly appreciate it if this case could be reviewed by the appropriate technical team or a StoreKit engineer. Thank you for your assistance.
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App stuck in "Waiting for Review" since July 26, 2026 — Lab Escape
Hello, My app submission has been stuck in "Waiting for Review" since Sunday, July 26, 2026 (over 100 hours) and has not moved to "In Review". There are no messages in the App Store Connect Resolution Center or requests for additional info. Here are the details of the submission: App Name: Lab Escape: Zombie Survival Apple ID: 6782424764 Platform: iOS Version: 1.0 (Build 1.0.0 (11)) Date Submitted: Sunday, Jul 26, 2026 at 10:05 AM Submission ID: 6b869be6-aa51-45d0-9b80-ffba4dd5ae8c Current Status: Waiting for Review This is the initial release of the app. All agreements, tax, and banking details are active, and metadata, export compliance, and age ratings are complete. Could someone please check if the submission is proceeding normally or if any action is required on my side? Thank you in advance!
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App Store Connect IAP Catch-22
Well, here we go again. The subscription items are rejected because I have not submitted a binary. (Except I have, of course.) The binary is rejected because I have not submitted the IAP subscription items. (Except I have, of course.) Neither lets me submit the other again alongside it. Brilliant system.
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StoreKit returns 0 subscription products in Sandbox/TestFlight — payment sheet never opens (auto-renewable subscriptions)
Hello, I'm developing a consumer iOS app (Capacitor + RevenueCat SDK) and I've been blocked for several weeks on a StoreKit issue: subscription products are never returned to the device, so the Apple payment sheet cannot open. I previously contacted Apple Support. I was told to request a phone call, but my call request was declined because of the topic (StoreKit / in-app purchases). I'm posting here hoping someone from Apple or the community can help. App details App name: Vytal AI Bundle ID: com.ciborgu.vytalai App Store Connect App ID: 6767160542 Team ID: JZF7CR3W8Z Distribution: TestFlight (physical iPhone, France) iOS deployment target: 15+ Subscription product IDs (auto-renewable) vytalai_premium_monthly vytalai_premium_yearly vytalai_premium_yearly_intro All three are in subscription group "Vytal AI" on the correct ASC app (not a typo bundle). Cleared for Sale is ON. Paid Apps Agreement is active. In-App Purchase capability is enabled on the App ID (checkbox is grayed out / locked, which I understand is normal). Problem On a real device via TestFlight: RevenueCat SDK configures successfully (public iOS API key present in build). Purchases.getProducts({ productIdentifiers: [...] }) returns { products: [] } — zero products. Because StoreKit returns an empty array, the Sandbox payment sheet never appears when the user taps Subscribe. This is NOT a UI issue — the native SDK call to Apple returns no products. What I've already verified Bundle ID in signed IPA matches ASC app: com.ciborgu.vytalai Subscriptions exist only on the correct app (not on an old typo bundle com.ciborgue.vytalai) Removed duplicate ASC app; old App ID cannot be deleted ("in use by App Store") but has no IAPs Regenerated EAS provisioning profile for com.ciborgu.vytalai Sandbox tester account configured on device (Settings → App Store → Sandbox Account) Tested without VPN / iCloud Private Relay Reinstalled app from TestFlight after ASC changes Waited for propagation after metadata / availability updates Associated Domains enabled (for deep links) — separate from IAP SDK / integration @revenuecat/purchases-capacitor 13.x Direct StoreKit fetch via Purchases.getProducts() (not only RevenueCat offerings) Same result: 0 products from Apple Expected vs actual Expected: StoreKit returns 3 subscription products in Sandbox; payment sheet opens on purchase. Actual: products array is always empty; no payment sheet. Questions Why would StoreKit return 0 products for valid auto-renewable subscriptions on TestFlight when metadata is "Waiting for Review" / in review — shouldn't Sandbox still return products per TN3186? Is there an ASC configuration state (availability, subscription group localization, missing review screenshot on yearly products, etc.) that causes StoreKit to return zero products even in Sandbox? Is there an internal flag or propagation delay on Apple's side I should ask to be reset for this app/bundle? I'm happy to provide additional logs, a sysdiagnose, or a short screen recording from TestFlight showing the empty product response. Thank you for any guidance — this is blocking App Review (Guideline 2.1) and I cannot test IAP at all. Nathan
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Submitted build stuck in "Waiting for review" since July 23, 2026
Team ID: 63XFUNLKTY App: TabUp Build: 1.0.0(10) Submission ID: 43c1231c-7b80-44c6-91af-f45aff050530 -- It has now been more than 56 working business hours since I submitted my build for review, and the submission is still showing "Waiting for Review." My Agreements, Tax, and Banking information are all active, and all required metadata, privacy details, age rating, and export compliance information have been completed. I've also spent over two hours on hold with Developer Support without being able to speak to anyone or get an update on the status of my submission. I invested a significant amount of time building this app, and the lack of any progress, feedback, or estimated review timeframe has been extremely frustrating. As an independent developer, delays like this directly affect my ability to launch, gather user feedback, and begin generating revenue. I understand that review times can vary, but this delay seems unusually long compared with Apple's published expectations. Is there anything that could be causing a submission to remain stuck for this long? Any guidance from Apple or other developers who have experienced this would be appreciated. Thank you :)
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Version update stuck in "Waiting for Review" since July 26, 2026 (DEADGRID)
Hello, My app update has been in "Waiting for Review" for over 100 hours and has never moved to "In Review". There are no messages in the Resolution Center and no requests for additional information. Details: • App: DEADGRID • Apple ID: 6790152649 • Platform: iOS • Version: 1.9 (update — 1.8 is live and was reviewed without issue) • Build: 29750736 • Submitted: July 26, 2026 • Current status: Waiting for Review • Developer Support case number: 20000123502103 This is an update to an existing, previously approved app. Agreements, Tax and Banking are all active, and all version metadata, export compliance and age rating information is complete. Nothing has changed on my side since submission. Could someone confirm whether the submission is proceeding normally or whether any action is required from me? I have already sent emails in multiple days but no answer. Thank you and best regards, Afonso Quinaz
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tvOS app stuck in 'In Review' for days with no response
Hi everyone, We're experiencing an unusually long App Review delay for our tvOS application and wanted to check if anyone else is seeing the same behaviour or has any suggestions. App Details Platform: tvOS Xcode Version: 26.4.1 Submission Type: App Update Distribution: App Store Status: In Review Issue We submitted an app update last week, and it remained in the "In Review" state for approximately one week with no updates. Since there was no progress, we rejected that submission, uploaded a new build, and submitted it again. The new build has now also been "In Review" for the last 5 days. Apple has not rejected the app or provided any review notes or requests for additional information. The status simply remains "In Review". What we've tried Submitted an Expedited Review Request. Contacted Apple using the App Review "Contact Us" option. We have not received any response to either request. Since there is no rejection or feedback, we don't have any indication that there is an issue with the app itself. Questions Is anyone else currently experiencing unusually long review times for tvOS apps? Is this likely to be an App Review backlog or a known issue on Apple's side? Has anyone had success getting a response through App Review support or Developer Support in a similar situation? Is there anything else we can do besides waiting? Any insights or recent experiences would be greatly appreciated. Thank you!
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Already-approved subscriptions cannot be added to new IAP review
My app already has an approved subscription group with approved monthly and annual subscriptions. I later submitted a new non-consumable in-app purchase with an app version. App Review rejected the submission because the paywall also displays the existing subscriptions, stating that the subscriptions had not been submitted for review. However, App Store Connect will not let me add the approved subscriptions to the submission because they are already in Approved status and the Add for Review button is disabled. At this point I'm unsure what corrective action App Review expects. I've replied through the App Review message thread requesting clarification, but I have never received a response to messages sent through App Review. I also attempted to contact Apple Developer Support through the Dispute App Rejection support option, but after waiting on hold for over two hours I was still unable to reach anyone. Has anyone encountered this workflow before? Is there a way to include previously approved subscriptions in a new review that I'm missing, or does this require App Review to resolve internally?
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App approved, but subscriptions still “Waiting for Review”???
Hi everyone, Has anyone had an app version approved while the subscriptions submitted alongside it were left behind in review? I submitted a new version of my app together with two replacement auto-renewable subscriptions. The app itself was approved yesterday, but both subscriptions still show Waiting for Review. Both subscriptions are fully configured, connected through RevenueCat and work correctly in TestFlight. However, because they have not been approved for production, the live app cannot load the plans and users cannot start a trial or subscribe. This follows a previous issue where my original monthly and annual subscriptions became stuck In Review for several months. Those original products are still stuck, so I now have: Two original subscriptions stuck In Review Two replacement subscriptions stuck Waiting for Review An approved live app with no working subscription products I have contacted Apple Developer Support multiple times, requested escalation and submitted a Feedback Assistant report, but I have not received a resolution. Is it normal for Apple to approve the app version without reviewing the subscriptions included in the same submission? Has anyone found a way to get the subscriptions manually routed to the In-App Purchase review team? This has blocked all subscription revenue for my live app, so I would really appreciate any advice.
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Subscriptions stuck in review for months, even after app update was approved
Hi everyone, I’m looking for advice because I have run out of ideas. My iOS app has been live for several months, but its original monthly and annual auto-renewable subscriptions have remained stuck In Review the entire time. Because the subscriptions were unavailable in production, users could not start a trial or subscribe. I contacted Apple Developer Support multiple times and the case was escalated, but after more than a month I still had no resolution...ridiculous! I then tried to solve the issue myself: I created two new replacement subscriptions inside the approved subscription group. I completed all pricing, localisation, availability, trial and review information. I imported them into RevenueCat and attached them to the existing entitlement and Offering. I tested both replacement subscriptions successfully in TestFlight. I submitted both subscriptions alongside a new app version. The new app version was approved without any issues. However, Apple did not review the subscriptions with it...again!!! The current statuses are now: Original monthly subscription: In Review Original annual subscription: In Review Replacement monthly subscription: Waiting for Review Replacement annual subscription: Waiting for Review The replacement products work correctly in TestFlight, but the live app cannot load the plans because the products are still unavailable in production. I have submitted multiple support requests, requested urgent escalation and reported the issue through Feedback Assistant, but I am still getting nowhere. Has anyone experienced subscriptions becoming stuck or orphaned in App Store Connect like this? Is there any route that successfully reached the In-App Purchase review team or caused the products to be manually reviewed? This has completely blocked my app’s subscription revenue for months, so any advice would be greatly appreciated.
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Unjust Account Termination under Section 3.2(f) - Need Guidance on Appeal Process
Hello everyone, I am writing here out of sheer desperation and to seek guidance from the community or any Apple Developer Relations team members who might see this. My Apple Developer account was just terminated abruptly under Section 3.2(f) of the ADP Agreement, with an email citing "documented indications of fraudulent conduct." I am a professional Computer Engineer, a civil servant, and currently a Master's student. I have always taken my development work seriously and strictly adhered to Apple’s guidelines. My entire portfolio consists of legitimate, educational, and utility-based apps. Specifically, I have developed and published: Cogniclash: A straightforward educational trivia/quiz app (geography, flags, general knowledge). Tıpdil / Ringa: Exam preparation and medical terminology tools designed strictly to help medical students and healthcare professionals. Hotstop: A standard, clean utility application. There is absolutely no hidden code, no manipulation of App Store services, and zero fraudulent activity in my apps or my account history. I have already submitted a formal appeal asking the Review Board to share these alleged "documented indications" with me so I can address them, as I strongly believe this is a false flag triggered by an automated system. Being permanently labeled as engaging in "fraudulent acts" is severely damaging to my professional reputation. Has anyone experienced a similar situation where a legitimate account was flagged under 3.2(f)? What is the most effective way to ensure a real human being at the App Review Board actually looks at the apps and the appeal, rather than receiving automated rejections? Any advice or escalation paths would be greatly appreciated. Thank you.
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