Our new app needs an essential Background Assets asset pack (hosted by Apple) to work. The app is currently failing to get through App Review because the reviewer doesn't have access to the asset pack.
We submitted the asset pack together with the application for review. The asset pack is already approved. However, the error the reviewer reported indicates that their device can't find or download the asset pack.
Or to be precise, on macOS (Catalyst) the model information cannot be fetched—the model is not found. iOS seems to see the model and get the information, but the download fails or never proceeds past the first 0% progress.
We already had the same issue with our TestFlight beta (see this post for details). In the end, App Review let it pass through without verification because it was a known issue. This will probably not work for the main app review.
We even tried switching the download policy of the asset pack to essential (was preFetch before) in the hope that the reviewer will then automatically download the pack together with the app. But this still didn't work.
We can't be the only ones having this problem, right? This is completely release-blocking for us, and we already have a close deadline...
