No App Review response for 12 days after providing all requested information (Guideline 2.1)

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Hello,

Our new app TruckSOS (Apple ID: 6801003473) was submitted for review on August 15, 2026. On August 16 we received a Guideline 2.1 (Information Needed) request with seven items, including a screen recording of the app running on a physical device.

On August 18 we replied in the Resolution Center with all seven requested items, including a full 11-minute screen recording captured on a physical iPhone running iOS 26.3.1 (account creation, login, core flows, UGC reporting and blocking, permission prompts, and account deletion). Since then there has been no response of any kind.

Timeline:

Aug 15: version 1.0 submitted (submission ID 7cc57105-24c7-4300-ab4d-73a47aa9e82f)
Aug 16: Guideline 2.1 - Information Needed request
Aug 18: full reply with all requested information and the screen recording attached
Aug 25: polite follow-up in the same thread - no answer
Expedited review request refused by the form with "You don't have a submission in review" (the submission is in "Unresolved Issues" status)
Aug 26: accepted the updated Program License Agreement in case it was blocking anything - no change
Aug 28: wrote to Developer Support - no reply yet

It has now been 12 days since we provided everything that was requested and the review appears to be stalled. Is there anything else we should do, or could someone from the App Review team take a look?

Thank you!

Answer 1

notbetting OP

14h

Expedited review request refused by the form with "You don't have a submission in review" (the submission is in "Unresolved Issues" status)

That line is the one I would look at. While the item sits in Unresolved Issues it genuinely is not in review — so the expedited form has nothing to attach itself to, and it may also mean nobody is assigned to your app right now.

So worth checking in App Store Connect: does the rejected item still say Unresolved Issues? A Resolution Center reply on its own may not be putting you back in the queue.

What re-queued ours was the web flow: open the version, use the control that flips the item back to Ready for Review ("Update Review"), then hit Resubmit to App Review at the top. Until that second button, nothing moves.

We just came out of sixteen days of silence ourselves, so you have my sympathy. In our case the resubmit was the only thing that changed anything.

One thing that cost me half a day: the App Store Connect API returns 409 on everything while a submission is in Unresolved Issues — you cannot script your way out of it, it has to be the web UI.