Cases #102940604493 and #102931443801 (same issue, 2 cases with tech team)
Hi everyone,
I'm hoping to get some traction on a Developer Program / account verification issue that has been stuck for about two months.
Timeline: • ~3 months ago: purchased an Apple Developer Program membership to sign and distribute my macOS app. • ~2 months ago: tried to sign my app for the first time and couldn't - my team appears to be not configured / membership not fully active. • Opened a support case. Developer Support requested technical information about my app and logs, then another agent asked for identity documents, and I promptly submitted everything: passport, driver's license, utility bills, plus full details of my signing attempt and app description. • Since then: complete silence. No explanation of what the problem is, no next steps, no ETA - despite multiple follow-ups by email.
Phone support is not an option for me: the Apple ID my enrollment is tied to is associated with Ukraine, and the callback option is unavailable for it, so email is my only channel - and it has gone quiet. I tried to call from my work account which is US based, but they said i need to cantact from the account i applied for apple dev program.
Case IDs: #102940604493 and #102931443801
Could someone from Apple please take a look and help move this case forward, or at least tell me what is actually blocking my membership and possibility to sign my app with apple dev key? and what else is needed from me?
Thank you! Appreciate your time! Best,
