With reference to this post on the Apple Developer Forums: Apple Developer Forums thread
We are extremely disappointed with the way this issue has been handled by Apple Developer Support.
For the past 10 days, we have been receiving essentially the same response: “We are checking.” Unfortunately, there has been no meaningful progress or resolution from Apple's side.
Our applications are dependent on Apple's services, including TestFlight and App Store Connect, and these issues are directly affecting our ability to test, distribute, and move forward with our applications. Given the critical nature of these platforms for developers and businesses, the apparent lack of urgency and ownership in resolving the issue is highly concerning.
What is particularly frustrating is that every 48 hours, we are asked to wait for another 48 hours. This cycle has continued repeatedly without any concrete update, explanation, or progress.
We understand that certain technical issues may require time to investigate and resolve. However, after 10 days, repeatedly receiving the same response without transparency, escalation, or a clear timeline is simply unacceptable.
We expect this matter to be treated with the seriousness and urgency it deserves. Our business and application delivery are dependent on these services, and the continued delay is causing significant disruption.
We sincerely request that this issue be properly escalated and that we receive a clear update on the root cause, the current status of the investigation, and an expected timeline for resolution.