In-App Purchase stuck in "Accepted" — never flips to Approved

Question

Created 17h

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Hi,

My non-consumable in-app purchase has been stuck in "Accepted" and never flips to "Approved", even though the app version it was submitted with is live on the App Store.

Details:

App: Athkari Premium: Prayer Times (Apple ID 6768779584)
Product ID: athkar_lifetime (Non-Consumable)
Status: Accepted, listed under the "In Review" group
Live version: iOS 2.0.10, Ready for Distribution since Sep 4
App Review > Submissions shows no pending submission; every row is "Review Completed"

The product's metadata is locked - I can't edit the localization (display name / description), can't edit the review notes, and can't upload a new review screenshot. "Add for Review" is greyed out, so I can't resubmit it either.

I contacted Apple support by email and they told me they don't know why this is happening.

Could you flip it to Approved, or tell me how to unlock it so I can resubmit?

Thanks.

Answer 1

SaudAlWahbi OP

16h

Adding detail that may narrow this down.

Apple's documentation defines "Accepted" as: the item was accepted, but one or more other items in the same submission were rejected, and it won't be approved until all items in the submission are accepted.

That does not match my account. The submission containing these items is:

Submission ID: 117ec837-ebf5-4c61-8556-6adcb34eeb7b

Status: Review Completed

Items submitted (5):

Premium (Subscription Group) - Approved
athkar_premium_monthly (Subscription) - Approved
athkar_premium_annual (Subscription) - Approved
athkar_lifetime (In-App Purchase) - Approved
iOS App 2.0.1, build 2.0.6 (66) (App Version) - Approved

Every item shows Approved and the submission is complete. There are no rejected items to edit or remove.

Yet all of them are still held:

athkar_lifetime shows "Accepted" under an "In Review" group on the In-App Purchases page
The Premium subscription group and both subscriptions (athkar_premium_monthly, athkar_premium_annual) also show "Accepted"
Add for Review is greyed out on all of them, and the in-app purchase metadata is locked (localization, review notes and review screenshot are all read-only)

Screenshots of all three pages are attached.

So there is nothing left on my side to resolve. Is this a known record issue, and can these statuses be corrected?

Thanks.