Hi everyone,
I am escalating a severe system glitch because the standard support channels are trapping me in an endless loop of automated templates. I desperately need an Apple Engineer to check my account backend.
Today marks exactly 27 days since I began my Apple Developer journey, and my app is STILL stuck on "Waiting for Review".
Here is the exact timeline of this ongoing nightmare:
It took an inexplicable 17 days just for my individual Apple Developer enrollment to be approved, even though my payment cleared on day one.
My first app, PasuaX, has now been completely frozen on "Waiting for Review" for 10 days.
The App Review team officially granted me an "Expedited Review" (Cases 102974693297 and 102976576467). Support agents explicitly confirmed it was accepted and stated the review would begin "shortly."
Yet, as of today—Day 27 overall—absolutely nothing has changed. The status remains frozen. Whenever I follow up, I receive the exact same copy-pasted automated response.
Because of the highly unusual 17-day initial enrollment delay, I strongly suspect my developer account has a hidden hold, flag, or backend bug that is physically preventing the App Store Connect system from moving the app to "In Review."
Has anyone else experienced a "granted" expedited review that completely fails to trigger? How can I get a real, human technical specialist to clear this backend blocker today?
Thank you in advance for any genuine human assistance.