Submission "In Review" since Sep 19 with no status change: expedite and support contact haven't helped

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Created 2w

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Hello App Review team,

Our submission has been "In Review" since September 19, 2026 (JST). The status hasn't changed and there are no messages in App Store Connect.

Submission ID: 292556f9-a3ec-4c70-82aa-4e50aa71c9e9
Submitted: September 18, 2026 / In Review since: September 19, 2026

A separate Product Page Optimization submission for the same app has also been "Waiting for Review" since September 24:

Submission ID: be24f6da-d8ad-4eb1-94b0-6832a7b6529c

What we have done so far:

Requested an expedited review on September 22
Emailed Developer Support. The reply said the review is in progress.
Called Developer Support (case 102978078505) and asked them to pass a message to App Review

This delay is blocking our release. If anything is needed from us, such as more information or a change to a specific item, please let us know in App Store Connect and we will respond right away.

Thank you.

Answer 1

Bilousov OP

2w

11 days in "In Review" with no message usually means the submission was pulled into an extra review rather than lost in the queue. A few things worth checking while you wait:

App Store Connect → Business: make sure there's no agreement, tax or banking form waiting for the Account Holder. Pending items there can block things without any message on the submission itself.
Check the Account Holder's email (including spam). Account-level questions from Apple don't always appear in App Store Connect.
Confirm your demo account and backend still work right now. If the reviewer finally opens the app and can't get past login, you'll get a 2.1 rejection and lose another round.
Use Contact Us → App Review → "status of an app review". That opens a ticket with App Review directly, which is different from Developer Support.

Last resort is "Remove from Review" and resubmitting. Some developers report it unsticks things, but you go back to the end of the queue, and it won't help if the hold is on the account level. I'd only try it after the steps above.

Also, the weeks around a new iOS release are usually the busiest for App Review, so delays are longer across the board right now.

Answer 2

Akira_ OP

2w

Thanks for the suggestions. As of October 1 (JST), the submission is still "In Review" and the PPO submission is still "Waiting for Review", with no messages in App Store Connect.

What I've checked:

Business: the Paid Apps and Free Apps agreements, bank account and tax forms are all Active. Nothing is pending.
Account Holder email, including spam: nothing from Apple.
Demo account: not needed. The app doesn't require an account, and nothing about that has changed since our previously approved versions.
Contact Us > App Review > App Review status: already used on September 24 (case 102974323139). The reply came from Developer Support with a standard message.

App Review team: if anything is needed from us, please let us know in App Store Connect and we'll respond right away.