Paid on Oct 1 – status shows "Enrolled" but account not active and asks me to pay again

Developer Tools & Services Apple Developer Program
sosajohn OP
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Hi everyone,

I purchased the Apple Developer Program membership on October 1, 2026. The payment went through and my status shows "Enrolled", but my account isn't active. When I sign in, it asks me to pay the membership fee again.

What I've tried so far:

  • 4 support tickets by email – no response
  • Phone support – told me they can't help by phone and I have to wait for email
  • Chat – same answer
  • Refund request – told it's not possible

It's been almost a week and I'm stuck. I don't want to pay twice, since others here report that paying again didn't fix it.

Has anyone resolved this? How long did activation take, and is there anything that actually got Apple's attention?

Thanks in advance.

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Apple Developer Support OP
Apple

Hello,

Thank you for your post. It is important to note that account specific matters fall outside what the forums are able to address. Developer forums are focused on software and accessory development questions. Please understand that we do not review individual account, or membership status questions for privacy reasons.

If you have already opened a case, please reply directly to any emails you’ve received from Developer Support to continue your existing case. If you need to open a new case, please contact us:

https://developer.apple.com/contact/

Best regards,

Developer Support