Hi everyone,
I’m looking for advice on following up on my first App Store submission.
My app, Dovori, initially received a Guideline 2.1 request for additional information, including a physical-device demonstration video and written answers about the app’s purpose and functionality.
I provided the requested answers and videos, addressed an account-deletion issue, and resubmitted version 1.0, build 10, on October 7 at 2:42 PM Eastern. As of October 15, it still shows “Waiting for Review,” with no further feedback.
I’ve sent support inquiries and submitted an expedited review request on October 10, but haven’t received a response.
One possible complication: I realized I had entered my Apple Account email in the support form’s “Apple Account of the App” field, which actually requests the app’s numeric Apple ID. That may have affected routing of my earlier support requests. The app submission itself is confirmed as “Waiting for Review.”
Has anyone experienced a similar delay after responding to an information request on a new developer account?
• Is there anything specific I should check in App Store Connect? • What is the best way to reach Developer Support or request a callback about an unanswered inquiry? • Could the incorrect app identifier explain the lack of support responses, even though the submission is correctly queued?
I understand review times vary and am not asking anyone to bypass the process. I’d just like to confirm whether there’s anything I need to resolve on my side. I feel over a week of Waiting for Review is longer than normal.
Thanks for any guidance.