Hello,
I'm an individual developer from Türkiye. My individual enrollment was rejected at ID verification ("ID Verification Rejected") and retrying is now disabled. The Apple Developer app says "Enrollment through the app is not available for this Apple Account", and web enrollment returns "Your enrollment could not be completed."
A likely cause is a name transliteration mismatch: my surname is "Mollaoğlu" (with ğ), while the machine-readable line of my passport shows "MOLLAOGLU". I can provide my passport or national ID card for manual verification.
I contacted Developer Support on Oct 13 and followed up on Oct 16 and Oct 18 (Case ID 102995173622), but haven't received a response yet. Our Android version is already in Google Play closed testing and we'd like to start iOS testing.
Could someone please review my account and let me know how to proceed?
Thank you!