Two first submissions on a new account stuck in “Waiting for Review” for 7 and 12 days

Both of our first-ever submissions from a new organization account have stayed in “Waiting for Review” and have never moved to “In Review”.

First app (iOS 1.0), submitted Oct 9, 2026, waiting 12 days
Second app (iOS 1.0.0), submitted Oct 14, 2026, waiting 7 days

Already checked:

Free and Paid Apps agreements, tax forms, bank account, and DSA compliance are all Active
No messages in App Review or the Resolution Center
No cancel or resubmit on either submission

I opened a support case on Oct 17, 2026 and have received only the automatic confirmation. Apple’s published target is 90% of submissions reviewed in under 24 hours, so I’d like to know whether both submissions are correctly queued or whether there is an issue on the account.

Much appreciated thanks.