App Stuck In Review Since Oct 16 (No Response to 3 Contact Support Tickets) - Case ID: 103000537323

App Store Distribution & Marketing App Review
hanjaaji OP
Created
Replies 3
Boosts 1
Views 103
Participants 4

Hello,
I am seeking advice or escalation assistance regarding my app, TaskerCompany (Apple ID: 6810150536). It has been completely stuck in the "Waiting for Review" stage since October 16, 2026.
We have received no communication or requests for information from the review team. Over the past week, I have submitted the "Review Taking Longer Than Expected" form via App Store Connect Help a total of three times, but I have not received a single human response.
To clarify our current setup:

• Submission Type: New App
• App Store Connect Status: Waiting for Review
• Agreements & Taxes: All agreements are fully signed, active, and up to date.
• Resolution Center: There are absolutely no pending notifications, questions, or unresolved issues flagged in our dashboard.

I have attached screenshots below showing our App Store Connect status page, the completely clear Resolution Center, and our active developer agreements to verify that everything is clear on our end.


Are there any community managers or engineers here who can help look into why this submission is locked up, or provide an alternative escalation path? Any guidance would be greatly appreciated.
Thank you,

Replies  3
Boosts 1
Views  103
Participants  4
Pokpong OP

Since you’ve already sent three status requests, I’d keep everything in the existing case and avoid opening more duplicates. Reply with the submission ID and ask Support to confirm whether anything is blocking the queue or if it is still waiting to be picked up. I wouldn’t withdraw and resubmit just to reset the clock, since that can put it back in the queue. An expedited review request isn’t a guaranteed start time, and only Apple can check the submission internally.
Apple_Pie_Style OP

I've been stuck since Oct 10, no movement, no questions. I sent an email to apple support and no reply. IDK why they put in there that it typically takes 1-3 days. They should remove that.
pjetski OP

We've been stuck since Oct 12. Escalation is ineffective and after a 2hr wait on the phone (twice), they told us it's a 'waiting game' now. No visibiility into what's going on and Apple shuts down their phone call back support when they want.