First app stuck in "Waiting for Review" since Oct 8 – reviewer thread closed, no response to 3 support cases

App Store Distribution & Marketing App Review
RadicardDev OP
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Hello,

My first iOS app has not been picked up by App Review for over two weeks, and I haven't been able to reach anyone.

  • Sep 18: App Review requested more information under Guideline 2.1 (new developer account, "limited App Review history").
  • Oct 8: I replied in App Store Connect with a screen recording and all the requested answers. App Review then asked me to sign the updated Apple Developer Program License Agreement and reply. I signed it, but the submission was removed when I resubmitted, so that thread closed before I could reply.
  • Oct 8 – 18: submission 91c4bf1a-f343-496e-8595-bc84d2c2a788 sat in "Waiting for Review" and never moved.
  • Since Oct 18: the current submission, d2ac6b73-8f2f-4a73-8501-9649a153d9af (iOS 1.8.0, plus an auto-renewable subscription and its group), is also "Waiting for Review".

All agreements, banking and tax are active. The full walkthrough video and the 2.1 answers are in App Review Information. Support cases 102997498785, 103003701199 and 103003710479 have received only automatic confirmations.

Could someone from App Review please check whether this submission is blocked or needs anything else from me? Thank you.

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Pokpong OP

Waiting for Review means Apple received the current submission but hasn't started reviewing it. Since the previous 2.1 message thread closed when you resubmitted, I’d focus on the current submission in App Store Connect: confirm the version and subscription are both in the submission you intended, and that the Account Holder has accepted any agreement that still shows as needing action.

For the unanswered 2.1 questions, include the answers and walkthrough video in the current App Review Information, then contact App Review about this specific submission through App Store Connect. Explain that the earlier message thread closed after resubmission and ask whether the current submission needs anything else. Apple says the review-status page is where to track the queue, and App Store Connect is the best way to contact the specialist handling an ongoing submission. I wouldn’t remove and resubmit again just to try to restart the queue, since that can create a new review cycle.

Status guide: https://developer.apple.com/help/app-review/after-submitting-for-review/review-status
Contact App Review: https://developer.apple.com/help/app-review/after-submitting-for-review/contact-app-review
RadicardDev OP

Thanks for the suggestions. I've checked all of them: the version, the subscription and the subscription group are all in submission d2ac6b73-8f2f-4a73-8501-9649a153d9af, all agreements are accepted and active, and the 2.1 answers and a full walkthrough video are in App Review Information.

The problem is that I can't contact App Review in App Store Connect for this submission: there's no message thread, so there's no Reply option. The only thread I had was on the earlier, now-removed submission.

If someone from Apple could take a look at this submission or open a message on it, I'd really appreciate it.