App waiting for review for 12 days — no response to support inquiries

Hello,

Our app, MAVE, has remained in “Waiting for Review” since October 11. As of October 23, the review has not started.

It is a free iOS video editing app with two consumable in-app purchases. The app and both products were submitted together.

We checked the required agreements and account setup in App Store Connect and found no outstanding action items or messages from App Review.

We contacted Developer Support on October 14 and followed up on October 19, but have received only automated acknowledgments.

Has anyone experienced a similar delay, and was there anything that helped resolve it?

If an Apple representative can help investigate, we can provide the app and submission details through a private support channel.

Thank you.