App stuck waiting for review since Sept 30

Hello App Review,

Our first iOS release has been in "Waiting for Review" since September, 30 at 3:01 PM CST and has never moved from this step.

App: RetireRight Military
Apple ID: 6810867467

I sent an email via the developer website requesting assistance on October 19 and was assigned Case ID: 103001700822

Please look into this issue for me. Thank you.