Paid $99, account still Pending / “Complete your purchase” — need Organization enrollment (Case 102982824659)

Hello Apple Developer Support and community,

I am posting because my Apple Developer Program enrollment is stuck after a successful payment, and I need escalation for manual review.

Situation:

• Enrollment ID: 6663Q96FZN
• Paid order: D005386703
• Invoice: MD22485970 (US$99, Apple Developer Program)
• Payment date: October 21, 2026
• Support case: 102982824659 (Portuguese Developer Support / Vera)
• Account still shows: “matheus Augusto (Pending)” and “Purchase your membership / complete your purchase now”

Important:
I do NOT want an Individual membership. I need an Organization / Company enrollment.
There was a mismatch during enrollment (individual enrollment name vs company billing name), and Apple sent a “Review your Apple Developer Program enrollment” email.
I already replied clarifying that this must be Organization, and I followed up requesting a scheduled phone call. Apple previously tried to call but could not reach us; we provided an updated phone number and are waiting for a callback.

I will NOT click “Continue to payment” again to avoid a duplicate charge.

Could Apple please:

1. Escalate case 102982824659 / enrollment 6663Q96FZN for manual review
2. Convert / complete this enrollment as Organization (not Individual)
3. Link the already paid order D005386703 / invoice MD22485970 to the membership
4. Advise next documents needed (D-U-N-S, company website, legal docs, authority proof)

Thank you for any help.