Hi, You're here because you've had issues with your implementation of In-App Provisioning Extensions for Apple Pay In-App Provisioning or In-App Verification. To prevent sending sensitive credentials in plain text, create a new report in Feedback Assistant to share the details requested below with the appropriate log profiles installed. Gathering Required Information for Troubleshooting Apple Pay In-App Provisioning or In-App Verification Issues While troubleshooting Apple Pay In-App Provisioning or In-App Verification, it is essential that the issuer is able to collect logs on their device and check those logs for error message. This is also essential when reporting issues to Apple. To gather the required data for your own debugging as well as reporting issues, please perform the following steps on the test device: Install the Apple Pay and Wallet profiles on your iOS or watchOS device. If the issue occurs on Mac, continue to Step 2. Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video. Gather a sysdiagnose on the same iOS or watchOS device, or on macOS. Create a Feedback Assistant report with the following information: The bundle IDs App bundle ID Non-UI app extension bundle ID (if applicable) UI app extension bundle ID (if applicable) The serial number of the device. For iOS and watchOS: Open Settings > General > About > Serial Number (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > Serial Number. The SEID (Secure Element Identifier) of the device, represented as a HEX encoded string. For iOS and watchOS: Open Settings > General > About > SEID (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > System Report > NVMExpress > Serial Number. The sysdiagnose gathered after reproducing the issue. The timestamp (including timezone) of when the issue was reproduced. The type of provisioning failure (e.g., error at Terms & Conditions, error when adding a card, etc.) The issuer/network/country of the provisioned card (e.g., Mastercard – US) Last 4 digits of the FPAN Last 4 digits of the DPAN (if available) Was this test initiated from the Issuer App? (e.g., yes or no) The type of environment (e.g., sandbox or production) Screenshots or videos of errors and unexpected behaviors (optional). Important: From the logs gathered above, you should be able to determine the cause of the failure from PassbookUIService, PassKit or PassKitCore, and by filtering for your SEID or bundle ID of your app or app extensions in the Console app. Submitting your feedback Before you submit to Feedback Assistant, please confirm the requested information above is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Apple Pay client. After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your client, a configuration issue within your developer account, or an underlying system bug. Cheers, Paris X Pinkney |  WWDR | DTS Engineer

Hi, To ensure the issue is not caused by an error within your app or web service request, please review the Apple Pay Merchant Integration Guide. Additionally, please review the following technotes on Apple Pay: TN3173: Troubleshooting issues with your Apple Pay merchant identifier configuration TN3174: Diagnosing issues with the Apple Pay payment sheet on your website TN3175: Diagnosing issues with displaying the Apple Pay button on your website TN3176: Troubleshooting Apple Pay payment processing issues If the resources above don’t help identify the cause of the error, please provide more information about your app or web services to get started. To prevent sending sensitive credentials in plain text, create a report in Feedback Assistant to share the details requested below. Additionally, if the error is something we need to investigate further, the appropriate engineering teams also have access to the same information and can communicate with you directly within Feedback Assistant for more information, as needed. Please follow the instructions below to submit your report. For issues occurring with your native app or web service, perform the following steps: Install the Apple Pay profile on your iOS or watchOS device. If the issue occurs on Mac, continue to Step 2. Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video. Gather a sysdiagnose on the same iOS or watchOS device, or on macOS. Create a Feedback Assistant report with the following information: The serial number of the device. For iOS and watchOS: Open Settings > General > About > Serial Number (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > Serial Number. The SEID (Secure Element Identifier) of the device, represented as a HEX encoded string. For iOS and watchOS: open Settings > General > About > SEID (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > System Report > NVMExpress > Serial Number. The sysdiagnose gathered after reproducing the issue. The timestamp of when the issue was reproduced. Screenshots or videos of errors and unexpected behaviors (optional). Important: From the logs gathered above, you should be able to determine the cause of the failure from PassbookUIService, PassKit or PassKitCore, and by filtering for your SEID or merchant domain in the Safari Web Inspector. See Inspecting Safari on macOS to learn more. Submitting your feedback Before you submit to Feedback Assistant, please confirm the requested information above is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Apple Pay website. After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your web implementation, a configuration issue within your developer account, or an underlying system bug. Cheers, Paris X Pinkney |  WWDR | DTS Engineer

iOS 16 and earlier On iOS 16 and earlier, Apple Pay on the Web required Safari—and all interactions with the Apple Pay API to come from the parent/top level page. In order to facilitate the Apple Pay button in an HTML inline frame (iframe), there will need to be cross frame communication between the child and parent pages. Cross frame communication should be secure and robust, therefore the use of postMessage for this purpose is recommended. The expectation is for all communication with Apple Pay to occur from the parent page, so the iframe must relay all Apple Pay related events to the parent to handle. Some examples: Apple Pay availability: The parent calls applePayCapabilities, then sends the message of the response to the iframe, which then uses the value to toggle the visibility of the Apple Pay button. Apple Pay session: The iframe receives an onclick() event when the Apple Pay button is clicked and sends the message to the parent (providing details about the transaction). The parent create the payment request to obtain the session validation URL, and eventually receive session credentials and invokes completeMerchantValidation() to prevent the payment sheet. After the payment is authorized by the Payment Service Provider (PSP), the parent either: Redirects the parent page to a payment success page; or Sends a message to the iframe to complete the transaction flow itself. iOS 17 and later On IOS 17 and later, the iframe HTML element should include the allow="payment" attribute, which should facilitate the cross frame communications instead of needing a dedicated JavaScript library. This means all of the Apple Pay code/calls can reside in the iframe page—which is typically a hosted page from a Payment Service Provider (PSP), all the parent page—typically a merchant—has to do is add the attribute mentioned above to the iframe element. Important: Regardless of the iOS version, the PSP/merchant always needs to make sure the parent page domain is the one registered in the Developer portal, and used in the request to generate a merchant session via ApplePaySession. Cheers, Paris X Pinkney |  WWDR | DTS Engineer

Hello Dear Network, We are developing a banking application and are implementing Apple Wallet In-App Provisioning with Wallet UI and Non-UI extensions. Our App Store submission fails with the error: "Missing entitlement com.apple.developer.payment-pass-provisioning" for both Wallet UI and Non-UI extensions. In the Apple Developer portal, we do not see the "Apple Pay" or "In-App Provisioning" capabilities available for our App ID or extension App IDs. We would like to request enablement of: Apple Pay Payment Pass Provisioning In-App Provisioning for our Apple Developer Team and related App IDs. Please let us know what we need to do for can upload build with that Entitlements, what can be problem? Thank you.

Dear Apple Developer Support, I would like to request a technical escalation to the engineering team regarding an ongoing issue with Apple Pay domain verification. Error returned by Apple Even though Apple’s request to our domain returns HTTP 200, the verification still fails with: resultCode: 13014 resultString: "Domain verification failed. Review your TLS Certificate configuration to confirm that the certificate is accessible and a supported TLS Cipher Suite is used." requestUrl: https://developer.apple.com/services-account/QH65B2/account/ios/identifiers/verifyDomain TLS Certificate Validation We performed a full TLS analysis: Certificate issued by Sectigo Public Server Authentication CA DV E36 (public trusted CA) Full and correct certificate chain No handshake errors Configuration fully valid SSL Labs rating: A From our side, the TLS configuration is confirmed to be correct. Accessibility of the .well-known file The file is publicly and accessible It returns 200 OK and the content is exactly identical to the file downloaded from the Apple Developer Portal, without any modification. Our network team confirmed that Apple’s verification request also receives HTTP 200 when pressing “Verify” in the Apple Developer Console. Network-side findings We monitored Apple’s request in real time. Findings: TLS handshake succeeds No cipher mismatch File delivered correctly Status: 200 OK No redirect or transformation applied Despite this, Apple still returns error 13014. Request for engineering review We kindly request that an Apple engineer verify the following: The actual TLS handshake performed by Apple's verification service (cipher suite, protocol negotiation, SNI, trust chain). Whether the Sectigo issuing CA is fully trusted and supported by your domain-verification backend. If there is an internal reason behind error 13014—since the external message does not provide actionable details. Whether the response is rejected for reasons other than TLS, given that the file is accessible and the request returns 200. The exact condition that leads Apple to report “TLS Certificate configuration is incorrect” in this case. This issue is blocking an urgent deployment and must be resolved as soon as possible. Existing case reference Case ID: 102760005987 We are fully available to provide: full response headers packet captures (PCAP) SSL/TLS diagnostics file integrity checks server configuration details or join a technical call (Teams / WebEx) Thank you in advance for the escalation. Andrea

I am writing regarding an issue I have encountered while attempting to complete a payment using test users created within the Sandbox environment of Apple Pay. The problem persists specifically when trying to make payments through the demo page at https://applepaydemo.apple.com/. Problem Description: When initiating a payment process with either of the following test user accounts. The flow proceeds as follows: The Apple Pay window appears correctly. Processing begins but does not conclude successfully. After processing concludes, there is no prompt for 'Pay with Touch ID'. Additional Information: Device & OS Version: MacOS 15.3.2 Browser & Version: Safari 18.3.1 Real Device or Simulator: Real device used First Occurrence: Before January 1st, 2025 Custom Configurations or Backend Used: No custom configurations or backend modifications are being utilized during interaction with the demo page. Could you please provide assistance in resolving this issue?

We are writing to report a recurring stability issue with the Apple Pay sandbox environment. We are using the official sandbox test cards provided on the Apple Developer website for our testing: https://developer.apple.com/apple-pay/sandbox-testing/ We are experiencing frequent, intermittent failures when attempting to add these sandbox cards to the Wallet for testing purposes. The issue typically occurs a couple of times per day. When the failure occurs, the card provisioning process fails unexpectedly. The issue is not limited to a single card; we have observed this behavior across all available card networks. In some instances, all cards (Visa, Mastercard, Discover, Amex) fail to provision simultaneously. At other times, the issue appears to be isolated to specific networks while others work correctly. Crucially, the issue appears to be temporary. After some time passes (ranging from minutes to an hour), we are able to add the exact same card successfully without making any changes to our test environment or configuration. We have diligently checked our setup to rule out configuration errors on our end. This includes verifying: The device is set to a supported region. We are signed in with a valid sandbox tester Apple ID. All other prerequisites for sandbox testing are met. The fact that the process works correctly at other times strongly suggests that this is a server-side stability issue within the Apple Pay sandbox environment rather than a persistent misconfiguration on our part. To help with your investigation, we have attached an image that demonstrates a failed attempt to add a card. Could you please investigate the stability of the sandbox card provisioning service? Please let us know if this is a known issue or if there is any further information we can provide. Thank you for your time and assistance.

Hello, On my website, I have a button to make a payment via Apple Pay. When I click on it, the Touch ID window opens correctly. However, when I place my finger on the Touch ID, I get a payment error. This issue only occurs in production mode. In sandbox mode, everything works perfectly. Here is a log file : log.txt Thank you in advance for your help.

Body: Hello, We are currently implementing iOS order verification and have encountered an issue. Some of the receipts we verify return with an empty in_app array, which makes it impossible to determine whether there is a valid in-app purchase. Below is the code we’re using for verification and the result we receive: Code Example: public function iosVerifyReceipt($receipt, $password = '', $sandbox = false) { $url = $sandbox ? 'https://sandbox.itunes.apple.com/verifyReceipt' : 'https://buy.itunes.apple.com/verifyReceipt'; if (empty($password)) { $data = json_encode(['receipt-data' => $receipt]); } else { $data = json_encode(['receipt-data' => $receipt, 'password' => $password]); } $ch = curl_init($url); curl_setopt($ch, CURLOPT_RETURNTRANSFER, true); curl_setopt($ch, CURLOPT_POST, true); curl_setopt($ch, CURLOPT_POSTFIELDS, $data); $result = curl_exec($ch); curl_close($ch); $result = json_decode($result, true); $result = $result ?? []; $result['sandbox'] = $sandbox; if ($result['status'] != 0) { Log::warning('ios verify receipt failed', ['receipt' => $receipt, 'result' => $result, 'sandbox' => $sandbox]); if ($result['status'] == 21007) { return $this->iosVerifyReceipt($receipt, $password, true); } } return $result; } // Order validation check if (empty($result) || $result['status'] != 0) { throw new BadRequestHttpException("Ios Order Verify Error"); } $appItemId = $result['receipt']['app_item_id'] ?? ""; if ($appItemId != MY_APP_ID) { throw new BadRequestHttpException("Ios Order Verify Error"); } $inApp = array_filter( $result['receipt']['in_app'] ?? [], function ($item) use ($transactionId,$order) { return $item['transaction_id'] == $transactionId && $item['product_id'] == $order->getProductId(); } ); if (empty($inApp)) { throw new BadRequestHttpException( "Ios Order Verify Error"); } Array ( [receipt] => Array ( [receipt_type] => Production [adam_id] => * [app_item_id] => * [bundle_id] => * [application_version] => 5511 [download_id] => * [version_external_identifier] => * [receipt_creation_date] => 2025-02-11 04:06:47 Etc/GMT [receipt_creation_date_ms] => * [receipt_creation_date_pst] => 2025-02-10 20:06:47 America/Los_Angeles [request_date] => 2025-02-11 15:54:56 Etc/GMT [request_date_ms] => * [request_date_pst] => 2025-02-11 07:54:56 America/Los_Angeles [original_purchase_date] => 2025-02-11 04:02:41 Etc/GMT [original_purchase_date_ms] => * [original_purchase_date_pst] => 2025-02-10 20:02:41 America/Los_Angeles [original_application_version] => * [preorder_date] => 2025-01-17 21:12:28 Etc/GMT [preorder_date_ms] => * [preorder_date_pst] => 2025-01-17 13:12:28 America/Los_Angeles [in_app] => Array ( ) ) [environment] => Production [status] => 0 [sandbox] => )

During our Apple Pay integration testing, we encountered an issue that we're unsure how to resolve. Below are the steps we followed: Created an Apple Pay sandbox test account for Raul and added a test card, following the documentation here: https://developer.apple.com/apple-pay/sandbox-testing/ Opened the Golfmanager platform and initiated a booking. For payment, selected Apple Pay as the method. Raul clicked the Apple Pay button on the Golfmanager UI. He scanned the QR code using his iPhone, logged in with the test account. Apple Pay began validating our merchant identity and retrieved the wallet token to proceed with payment. The Apple Pay payment sheet appeared on Raul's iPhone, showing the card details and the amount requested by Golfmanager. Suddenly, the Apple Pay sheet closed unexpectedly, and we have no insight into what went wrong or what might be missing on our end. Here is the video: https://drive.google.com/file/d/1r-73edQ9eBZzXi6HoSYYGjKO8LbxBrZi/view?usp=drive_web

Hey everyone, hoping someone here has run into this before. I have a fully functional App Clip (com.didyoucatchit.app.Clip) linked to my main app (com.didyoucatchit.app). The Clip builds and runs perfectly, but I’m seeing issues trying to enable Apple Pay for it. When I try to link my Merchant ID under the “On Demand Install Capable” capability in the Apple Developer portal, I get this error: A relationship in the provided entity is not allowed for this request. The relationship 'undefined' can not be included in a 'bundleIdCapabilities' request. Here’s what I have already configured and confirmed: App Clip capabilities in Xcode include: Apple Pay Payment Processing Associated Domains (appclips:app.didyoucatchit.com) Provisioning profile includes: Apple Pay Payment Processing Associated Domains In-App Purchase On-Demand Install Capable Entitlements file for the Clip: <key>com.apple.developer.associated-domains</key> <array> <string>appclips:app.didyoucatchit.com</string> </array> <key>com.apple.developer.in-app-payments</key> <array> <string>merchant.com.didyoucatchit.app</string> </array> <key>com.apple.developer.parent-application-identifiers</key> <array> <string>$(AppIdentifierPrefix)com.didyoucatchit.app</string> </array> Merchant ID (merchant.com.didyoucatchit.app) is active and connected to Stripe Stripe Apple Pay configuration matches the same merchant ID and certificate Both provisioning profiles have been refreshed and downloaded However: The portal still throws the “relationship 'undefined'” error anytime I try to modify the Clip’s capabilities In testing, Apple Pay doesn’t show up as a payment option in the Clip (using Stripe’s Payment Element integration) Questions: Is this a known issue with the Developer portal when linking App Clips to merchant IDs? Is there a specific way to re-establish the parent–child relationship between the main app and the App Clip so the bundleIdCapabilities request includes the proper relationship JSON? Are there any additional configuration steps required when using Stripe for Apple Pay inside an App Clip? System Setup: Xcode: 16.2 (build 16C5032a) macOS: Sequoia 15.3.1 iOS: 18.5 (testing on physical device) Merchant ID: merchant.com.didyoucatchit.app Main App ID: com.didyoucatchit.app App Clip ID: com.didyoucatchit.app.Clip Any help or insight would be hugely appreciated Thanks in advance!

Hello -- We're preparing to roll out Apple Pay on website in the next week but encountered some issues during testing. While we successfully processed transactions using a VISA card, we ran into errors when testing with other card brands. Has anyone come across this issue before?

Hi, We are trying to make the PKAddPaymentPassViewController to show the correct list of devices to where the pass can be added. We have analysed the documentation and we are using the PrimaryAccountIdentifier field which is the field that supposedly controls this behavior but the list of devices presented in the view controller always include one iPhone and one Apple Watch, regardless of where the card has been already added. We are initializing the PKAddPaymentPassRequestConfiguration object with: PKEncryptionScheme PrimaryAccountIdentifier CardholderName PrimaryAccountSuffix LocalizedDescription PaymentNetwork PrimaryAccountIdentifier CardholderName PrimaryAccountSuffix LocalizedDescription We have also verified the configuration in our payment pass processor and everything should be ok. We would like to have some help on achieving the desired flow for Apple Pay, which is to present the PKAddPaymentPassViewController with the correct list of available devices and not the full list. Thank you.

We have developed Apple Wallet Extension for our App. The in-app provisioning for the card is working. However when we try to add the card from Wallet extension it gives error saying "Your issuer does not yet offer support for this card". From the apple documentation we can see the issues is same as mentioned in Scenario 2 at following link https://applepaydemo.apple.com/in-app-provisioning#8.4 We are getting eligibilityStatus as 0 Below is the response from Wallet captured using SysDiagnosis https://crt-pod1-smp-device.apple.com:443/broker/v4/devices/0434320BCB1A90022306073796318273728D0A367FA927F4/cards 200 Time profile: 1.77856 seconds { x-conversation-id = ...... Content-Type = "application/json" x-pod = "crt-pod1" x-xss-protection = "1; mode=block" Server = "Apple" x-pod-region = "paymentpass.com.apple" regionbrokerurl = "https://crt-pod1-smp-device.apple.com:443/broker" Date = "Wed, 06 Aug 2025 11:39:30 GMT" Content-Length = "488" x-envoy-upstream-service-time = "1400" Strict-Transport-Security = "max-age=31536000; includeSubdomains" cross-origin-opener-policy = "same-origin" x-keystone-correlationid = ...... x-content-type-options = "nosniff" Vary = "accept-language" x-frame-options = "SAMEORIGIN" } { applicationIdentifier = ......; auxiliaryCapabilities = { }; cardType = 4; deviceProvisioningDataExpected = 1; eligibilityStatus = 0; identifier = ......; learnMoreURL = "https://www.apple.com/ae/apple-pay/banks/ae/en-ae.html"; nonce = ......; paymentApplications = ( { appletTypeIdentifier = Argon; paymentType = Credit; } ); region = "paymentpass.com.apple"; sanitizedPrimaryAccountNumber = 7008; sanitizedPrimaryAccountPrefix = ""; }

We are developing a native iOS financial application called Tradu: Stocks, Forex, and CFDs (Apple ID: 6473443264), which embeds a WKWebView to render all user-facing logic. All user interactions—including authentication with MFA—occur inside this WKWebView. To access native functionality, we use postMessage() to communicate between the web and native layers. This approach has worked successfully for biometric authentication, for example. We are currently integrating Apple Pay In-App Provisioning and have a few questions regarding compliance with the documentation provided by our Issuer Host (Modulr). In the document titled Getting Started with Apple Pay: In-App Provisioning, Verification, Security, and Wallet Extensions (Version 4.0, February 2023), all examples are based on a fully native application. We’ve managed to integrate most of the In-App Provisioning flow via postMessage() up to the point of passing encryptedData to the Payment View. Apple Pay button inside WKWebView In Section 7: Frontend Overview, the user initiates the provisioning by tapping a native PKPaymentButton (SwiftUI example). In our case, this button is rendered inside the WKWebView, styled according to the Apple Style Guide. While the document references this approach as a “raw mark text supplement,” is this method acceptable and compliant with Apple’s UX and technical guidelines? MFA requirement before provisioning In Section 4: Security Guidelines, it is stated that the user must have passed MFA at least once before starting the provisioning flow. In our implementation, users must complete MFA on every login (including on recognized devices) before the provisioning UI becomes available. Even though this is not tied specifically to “unrecognized devices,” is our MFA requirement sufficient to satisfy Section 4.2? Summary: Is using a web-rendered Apple Pay button inside WKWebView (instead of a native PKPaymentButton) considered compliant? Is our MFA enforcement model (required on every login) aligned with the security requirements outlined in Section 4.2 of the Apple Pay In-App Provisioning documentation?

I am working on implementing merchant token notifications. When calling this endpoint https://developer.apple.com/documentation/merchanttokennotificationservices/merchant-token-event-retrieval, the result contains a CardMetadata object with an expirationDate field (see https://developer.apple.com/documentation/merchanttokennotificationservices/cardmetadata). What is the format of this field? The spec only mentions that it has a maximum length of 8 characters.

I am encountering an issue with the in-app provisioning flow using PKAddPaymentPassViewController. Specifically, when presenting the controller to allow users to add a pass to Apple Wallet, the device selection screen is showing all the devices, even after setting the primaryAccountIdentifier on the PKAddPaymentPassRequestConfiguration. Here's the context: I'm using PKAddPaymentPassViewController for in-app provisioning. I provide a valid primaryAccountIdentifier in the configuration. But after adding the pass, if i print back the primaryAccountIdentifier it displays some other value different than the identifier i had set(Example masked identifier: FAPLMC1GB000000066aa4xxxxxxxxxxxa744f16axxxxxxxx). The provisioning flow works, but the device list shown to the user includes all the devices (e.g., Apple Watches and iPhone even though it is already added to Apple Watch or iPhone).

Hi all, I’m running into a confusing issue with Apple Pay domain verification. Apple’s documentation says to host the verification file at: https://yourdomain.com/.well-known/apple-developer-merchantid-domain-association And the portal itself seems to expect the file to be served with .txt extension during verification. My first verification passed, but subsequent checks are failing — and I’m wondering if this mismatch is the cause. Should I Keep the .txt and configure my server to serve it at both paths? Would appreciate any insights or official clarification. Thanks!

Apple Sandbox is not available in India, also Apple Pay itself is not supported by Indian Banks. How can I still test using Apple Pay sandbox in India? I am trying to add test cards on my iPhone and it fails to add it. It tries to connect to Issuer, which it should not for sandbox Apple Id. Can anyone help how to achieve this?

I am trying to get a pass reader certified through the mFi / WPC certification process. The problem I have is that the Certifier app will not allow testing results to be submitted due to some missing information. I need support to discuss the missing information, but I have received no replies from the email provided for WPC Certification Representative. Does anyone here know how to get support for the WPC Certification process?

Scenario User is actively subscribed to Monthly Package From the Device App (Manage Subscriptions), user upgrades to Yearly Package Purchase completes successfully on device Issue Do not receive any server notification for this action Month Package Purchase Date: 2025-11-11 19:06:45.537 +0600 Month to Yearly Upgradation Date: 2025-12-11 paymentReferenceId: 510002270528780

Hi everyone, I have a question regarding App Store approval. In my country, Apple In-App Purchases are not supported, so for users in unsupported regions we need to use a third-party payment provider. For countries where In-App Purchases are supported, we plan to use Apple IAP. Could you please advise on the correct approach to ensure the app complies with App Store guidelines and can be approved?

你好，我们6月1日收到比较多的韩国用户反馈购买我们的内购以后，系统会在稍后的几分钟再次多次从用户的卡里扣出相应的款项，但是我们没有办法第一时间反馈给你们，导致很多用户流失，请问我们怎么才能第一时间联系到你们，还有我们怎么才能第一时间知道是你们的系统是否某个功能出了问题，是否也有相应的论坛我们可以第一时间看到你们相关问题的报道，这样我们排查问题就没那么辛苦，感谢