Hi, You're here because you've had issues with your implementation of Wallet Extensions for Apple Pay In-App Provisioning or In-App Verification. To prevent sending sensitive credentials in plain text, create a new report in Feedback Assistant to share the details requested below with the appropriate log profiles installed. Gathering Required Information for Troubleshooting Apple Pay In-App Provisioning or In-App Verification Issues While troubleshooting Apple Pay In-App Provisioning or In-App Verification, it is essential that the issuer is able to collect logs on their device and check those logs for error message. This is also essential when reporting issues to Apple. To gather the required data for your own debugging as well as reporting issues, please perform the following steps on the test device: Install the Apple Pay and Wallet profiles on your iOS or watchOS device. If the issue occurs on Mac, continue to Step 2. Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video. Gather a sysdiagnose on the same iOS or watchOS device, or on macOS. Create a Feedback Assistant report with the following information: The bundle IDs App bundle ID Non-UI app extension bundle ID (if applicable) UI app extension bundle ID (if applicable) The serial number of the device. For iOS and watchOS: Open Settings > General > About > Serial Number (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > Serial Number. The SEID (Secure Element Identifier) of the device, represented as a HEX encoded string. For iOS and watchOS: Open Settings > General > About > SEID (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > System Report > NVMExpress > Serial Number. The sysdiagnose gathered after reproducing the issue. The timestamp (including timezone) of when the issue was reproduced. The type of provisioning failure (e.g., error at Terms & Conditions, error when adding a card, etc.) The issuer/network/country of the provisioned card (e.g., Mastercard – US) Last 4 digits of the FPAN Last 4 digits of the DPAN (if available) Was this test initiated from the Issuer App? (e.g., yes or no) The type of environment (e.g., sandbox or production) Screenshots or videos of errors and unexpected behaviors (optional). Important: From the logs gathered above, you should be able to determine the cause of the failure from PassbookUIService, PassKit or PassKitCore, and by filtering for your SEID or bundle ID of your app or app extensions in the Console app. Submitting your feedback Before you submit to Feedback Assistant, please confirm the requested information above is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Apple Pay client. After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your client, a configuration issue within your developer account, or an underlying system bug. Cheers, Paris X Pinkney |  WWDR | DTS Engineer

Hi, To ensure the issue is not caused by an error within your app or web service request, please review the Apple Pay Merchant Integration Guide. Additionally, please review the following technotes on Apple Pay: TN3173: Troubleshooting issues with your Apple Pay merchant identifier configuration TN3174: Diagnosing issues with the Apple Pay payment sheet on your website TN3175: Diagnosing issues with displaying the Apple Pay button on your website TN3176: Troubleshooting Apple Pay payment processing issues If the resources above don’t help identify the cause of the error, please provide more information about your app or web services to get started. To prevent sending sensitive credentials in plain text, create a report in Feedback Assistant to share the details requested below. Additionally, if the error is something we need to investigate further, the appropriate engineering teams also have access to the same information and can communicate with you directly within Feedback Assistant for more information, as needed. Please follow the instructions below to submit your report. For issues occurring with your native app or web service, perform the following steps: Install the Apple Pay profile on your iOS or watchOS device. If the issue occurs on Mac, continue to Step 2. Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video. Gather a sysdiagnose on the same iOS or watchOS device, or on macOS. Create a Feedback Assistant report with the following information: The serial number of the device. For iOS and watchOS: Open Settings > General > About > Serial Number (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > Serial Number. The SEID (Secure Element Identifier) of the device, represented as a HEX encoded string. For iOS and watchOS: open Settings > General > About > SEID (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > System Report > NVMExpress > Serial Number. The sysdiagnose gathered after reproducing the issue. The timestamp of when the issue was reproduced. Screenshots or videos of errors and unexpected behaviors (optional). Important: From the logs gathered above, you should be able to determine the cause of the failure from PassbookUIService, PassKit or PassKitCore, and by filtering for your SEID or merchant domain in the Safari Web Inspector. See Inspecting Safari on macOS to learn more. Submitting your feedback Before you submit to Feedback Assistant, please confirm the requested information above is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Apple Pay website. After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your web implementation, a configuration issue within your developer account, or an underlying system bug. Cheers, Paris X Pinkney |  WWDR | DTS Engineer

I am trying to launch a PWA as an application on App Store, and got rejected cause of In-App Purchases. Application is about content generation and selling subscriptions for premium content. So thats why needed to implement In-App Purchases. I have created wrapper via PWABuilder. And it is looking great so far, now my question is about How can I implement In-App Purchases in the bundle which is already created. Any suggestions will be appreciated. More clarification:- I have that product running on Web right now, we have integrated Stripe for payment handling for subscriptions. If there is nothing we can do for In-App Purchases then we have to make purchases on website and then user will be able to experience the changes. We tried that, but then we got rejected for showing locked premium content on user's feed. Also can't show any CTA or Subscribe text or button.

We are developing a native iOS financial application called Tradu: Stocks, Forex, and CFDs (Apple ID: 6473443264), which embeds a WKWebView to render all user-facing logic. All user interactions—including authentication with MFA—occur inside this WKWebView. To access native functionality, we use postMessage() to communicate between the web and native layers. This approach has worked successfully for biometric authentication, for example. We are currently integrating Apple Pay In-App Provisioning and have a few questions regarding compliance with the documentation provided by our Issuer Host (Modulr). In the document titled Getting Started with Apple Pay: In-App Provisioning, Verification, Security, and Wallet Extensions (Version 4.0, February 2023), all examples are based on a fully native application. We’ve managed to integrate most of the In-App Provisioning flow via postMessage() up to the point of passing encryptedData to the Payment View. Apple Pay button inside WKWebView In Section 7: Frontend Overview, the user initiates the provisioning by tapping a native PKPaymentButton (SwiftUI example). In our case, this button is rendered inside the WKWebView, styled according to the Apple Style Guide. While the document references this approach as a “raw mark text supplement,” is this method acceptable and compliant with Apple’s UX and technical guidelines? MFA requirement before provisioning In Section 4: Security Guidelines, it is stated that the user must have passed MFA at least once before starting the provisioning flow. In our implementation, users must complete MFA on every login (including on recognized devices) before the provisioning UI becomes available. Even though this is not tied specifically to “unrecognized devices,” is our MFA requirement sufficient to satisfy Section 4.2? Summary: Is using a web-rendered Apple Pay button inside WKWebView (instead of a native PKPaymentButton) considered compliant? Is our MFA enforcement model (required on every login) aligned with the security requirements outlined in Section 4.2 of the Apple Pay In-App Provisioning documentation?

Hello, I'm trying to test an app clip in TestFlight with a Local Experience. Is there any way to test app clips "end to end" from a local experence? The clip I'm developing uses Apple Pay, so we'd like to be able to test the full experience using sandbox accounts. The documentation indicates that this is possible: documentation link Testers can also configure a local experience to launch the App Clip you distribute with TestFlight. However, you must still associate your App Clip with your website so testers can launch it from the TestFlight app. In addition, testers must launch the App Clip from an App Clip experience you configure for testing in App Store Connect at least once to ensure that the App Clip is cached on the device. I've had some success with running the clip from a local Xcode build, then installing a TestFlight build "over top" of the Xcode build, e.g. I can scan a QR code with a URL configured for a local experience and the card will show and launch the clip, but that seems to "expire" after a period of time. More information: App (but not App Clip) is currently live in the app store. App Clip is in TestFlight and launches using TestFlight experiences App Clip and App are associated with our website Am able to launch the app via QR code with a full installation from TestFlight Am able to see Local Experiences when the clip has been built locally and run on my device using Xcode Local Experience does not show when using a fresh install from TestFlight even when configured with the same values Local Expereince does show and work when using a TestFlight build installed over top of an Xcode build

I'm facing problem with in-app-provisioning in production application. When we try to tokenize (before T&C step) we are getting error from topic. I've also posted this in Feedback Assistant: FB18403577. I'll be very happy if someone could help me to get what is wrong with data or configuration of application.

I am trying to play around on the Apple Pay demo page (https://applepaydemo.apple.com) and I am getting the following error response. PaymentRequest AbortError: The operation was aborted. I am using the Payment Request API

Dear Apple Developer Support team, I would like to request an official confirmation regarding the handling of transaction status in the App Store Server API, specifically for the GET /inApps/v1/transactions/{transactionId} endpoint. As per our current understanding from the official documentation (Get Transaction Info), the API’s behavior appears to be: If a transaction is finalized and successfully processed by App Store, querying this API will return HTTP 200 OK along with transaction details. If a transaction is still in a pending or deferred state (such as awaiting Ask to Buy approval or pending authorization), the API will not return a 200, and instead respond with HTTP 404 Not Found or an appropriate error. Could you please confirm if this behavior is accurate and officially supported? Specifically: Does a 200 OK response guarantee that a transaction is finalized and successfully recorded on App Store servers? In cases where a transaction is pending approval (e.g. Ask to Buy), is it correct that GET /transactions/{transactionId} would return 404 Not Found until the transaction is finalized? We would greatly appreciate your confirmation to align our server-side logic for transaction validation accordingly. Thank you very much for your support! Kind regards, cuongnx

Despite signing out of my sandbox Apple ID and disabling Developer Mode, my Wallet still appears to be in sandbox mode, and I’m unable to add any real payment cards. I have already tried the following steps: Signed out of all sandbox and developer accounts Turned off Developer Mode Restarted the device Reset all settings Updated to the latest iOS version Removed any configuration profiles Unfortunately, none of these actions helped. The Wallet interface still displays “sandbox” and rejects real cards.

Hi, I'm inquiring about becoming a Payment Service Provider (PSP) by Apple, in order to recieve encrypted tokens from our merchants and decrypt them on our payment gateway PCI Complient server. I've gone through your developers api documents and could not find follow through process. What I understand that - Organization must be enrolled in the Apple Developer program ($99/year): https://developer.apple.com/programs/enroll/ Create your unique Apple Pay merchant ID Sign in the Apple Developer and fill out the submission form (https://developer.apple.com/contact/request/apple-pay-web-merchant-registration-api) to request access to the API Set up your Payment Processing Certificate and Merchant Identity Certificate But the above steps does not talk about - How we need to decrypt apple pay token on our server Validate/Authenticate the token Send response back to merchant Any additional steps that I missed ? You help is much appreciated. Thanks

Hi everyone, We're working on a fitness and wellness app that offers subscription-based content like workout videos, nutrition plans, and personal coaching. We've read the updated documentation on the External Link Account Entitlement (ELAE), which allows certain apps to include a link to an external website for account management and payments. However, based on what Apple describes as eligible “reader apps” (video streaming, books, audio, etc.), it's unclear whether fitness apps can apply for and use this entitlement. Our questions: Can a fitness app use the External Link Account Entitlement to link out to a web-based subscription page? If not currently supported, is there any plan to expand this to other categories like health & fitness? We are fully compliant with App Store IAP rules today, but we're exploring all legitimate options as we aim to provide a smooth and transparent experience across platforms (iOS, Android, and web). Any insights from the community or Apple team would be appreciated! Thanks, Onur Hazar

I have created an app and for the final stage i added subscription feature. This works great in testflight, but not when i push out to external testers. I set up what i needed to in apple store connect (i must have done it right as it works in testflight), and i linked it to th emost recent version. Nothing I do seems to get the sub info to display and pull through to the app in the sub box when selected. No price and the usual stuff. I was told send for review. Failed the review and im working on that but something tell sme this is a glitch athat needs fixed on my account maybe. Can anyone help please

Hi all, I've received emails from other apps after making a purchase, with content like: You have purchased {App Name} on {Date & Time} and acknowledged that if you download or use this in-App Purchase within fourteen days of buying it, you will no longer be eligible to cancel this purchase. Do anyone know under what circumstances Apple sends a Purchase Confirmation Letter to the user's email after they purchase our digital products via IAP? Is this something developers can control? Additionally, I've seen pop-up reminders before making a payment in apps, with content similar to the above message. Are these reminders provided by Apple, or can developers create their own guidance to help users avoid accidental purchases? Kindly, Vanto

Hello -- We're preparing to roll out Apple Pay on website in the next week but encountered some issues during testing. While we successfully processed transactions using a VISA card, we ran into errors when testing with other card brands. Has anyone come across this issue before?

我是一个银行app开发人员，请问怎么将银行名称显示在苹果钱包“选取银行”列表中，实现用户点击跳转银行app进行免输卡号签约绑定，是否有详细接入步骤和文档？

When I use my iPhone to scan the apple pay QR code in chrome, the url is https://applepaydemo.apple.com/apple-pay-js-api, I keep geting the "Service Unavailable" error. Wonder know if you guys meet this error as well? Btw, the QR code feature needs IOS 18.

Hi Apple Developer Community and Support, We are implementing Apple Pay on the Web and are encountering a persistent issue with merchant validation when the ApplePaySession is initiated from a JavaScript application running within a cross-origin iframe. Our Setup: Top-Level Domain: https://application.my.com/ (where the Apple Pay button is displayed, and the iframe is embedded) iFrame Content Origin: https://cashier.my.com/ (Our custom JavaScript application that handles the Apple Pay integration and directly calls our Payment Service Provider's (PSP) API for merchant validation). iFrame allow attribute: The iframe correctly includes allow="payment *". The Problem: When a user clicks the Apple Pay button, the ApplePaySession is successfully created and the Apple Pay sheet opens in Safari iOS. This suggests the browser recognizes the allow="payment *" attribute and allows the API calls. However, during the session.onvalidatemerchant callback, our JavaScript code makes a direct API call to our PSP (Nuvei)'s endpoint. This call consistently fails with an "Invalid domain name!" error, and the Apple Pay sheet then shows "Payment Not Completed." PSP's Diagnosis: Our PSP (Nuvei) has investigated and stated that for this specific endpoint (getAppleValidationApiFlow.do), "there is no explicit way to pass domain to the endpoint and domain for which session is issued is based on 'Referer' header." Our Question for Apple: Given that Safari 17+ now supports allow="payment" for cross-origin iframes to enable Apple Pay APIs, we have the following questions: What is Apple's official guidance or expectation regarding the Referer header for ApplePaySession.onvalidatemerchant calls when the ApplePaySession is instantiated from a cross-origin iframe? Is it expected that the Referer header for calls originating from the iFrame will always be the iFrame's origin? Does Apple's merchant validation process (when the PSP calls apple-pay-gateway.apple.com/paymentservices/startSession) itself rely on or interpret the Referer from the initial client-to-PSP call? Are there recommended best practices or standard approaches for PSP integrations in this cross-origin iFrame scenario to ensure the Referer validation (or equivalent domain validation) is correctly satisfied? We're trying to understand if our PSP's specific reliance on the Referer for this validation is a standard requirement implicitly set by Apple for this flow, or if there are other architectural approaches that should allow this scenario to work seamlessly. Thank you for any insights or guidance you can provide.

Hi!!! I can't publish the app as I have a paid membership through Stripe. I have a wordpress site and have a paid membership to access the content... The app is geared by a third party service and I can't put any code into it... What can I do? There is an idea that in the application to display a link to the site where to place the payment for membership... Please advise, I'm not the first to face this....

I am writing regarding an issue I have encountered while attempting to complete a payment using test users created within the Sandbox environment of Apple Pay. The problem persists specifically when trying to make payments through the demo page at https://applepaydemo.apple.com/. Problem Description: When initiating a payment process with either of the following test user accounts. The flow proceeds as follows: The Apple Pay window appears correctly. Processing begins but does not conclude successfully. After processing concludes, there is no prompt for 'Pay with Touch ID'. Additional Information: Device & OS Version: MacOS 15.3.2 Browser & Version: Safari 18.3.1 Real Device or Simulator: Real device used First Occurrence: Before January 1st, 2025 Custom Configurations or Backend Used: No custom configurations or backend modifications are being utilized during interaction with the demo page. Could you please provide assistance in resolving this issue?

Hi, I’ve been reviewing the Apple Wallet provisioning documentation (Getting Started with Apple Pay In-App Provisioning_ Verification_Security_Wallet Extensions )and had a few questions regarding the color path recommendation (Green, Yellow, Orange, Red) returned during the in-app provisioning flow: Who determines the color path—is it Apple directly, the Payment Network Operator (PNO), or both? What criteria are used to determine the color path (e.g., device info, Apple ID reputation, past provisioning attempts)? At what point in the provisioning flow is the color path recommendation received? Is it included in the response after the PKAddPaymentPassRequest is submitted? Is it accessible through any specific property or callback in the delegate method? Additionally, for Orange Path with Reason Code 0G, I understand that in-app verification is not allowed and must be handled via tenured channels (e.g., SMS/email). Can you confirm if this logic still applies for requests initiated from within the issuer's iOS app? Would appreciate any clarification or pointers to related documentation.

We’ve recently observed an escalating number of complaints from AlipayHK users regarding duplicate charges when completing transactions via Apple Pay. While no similar issues have been reported by users of other credit card providers integrated with Apple Pay, the problem appears isolated to AlipayHK transactions. Key Details: Multiple users confirm being charged twice for single transactions. Complaints are increasing in frequency, indicating a potential systemic issue. No overlapping reports from non-AlipayHK payment methods at this time. To safeguard customer trust and ensure seamless payment experiences, we kindly request Apple’s support in: Investigating whether the root cause stems from Apple Pay’s transaction handling. Collaborating with AlipayHK (if necessary) to resolve the issue promptly. Providing guidance on interim measures to prevent further duplicate charges. Could Apple confirm if this is a known issue and share a timeline for resolution? We’re eager to assist in any way possible to mitigate impact on users. Thank you for your urgent attention to this matter.

Is anyone face the similar kind of issue? We are using the react native : 0.74.1 react-native-apay react-native-payments