Hi, You're here because you've had issues with your implementation of Wallet Extensions for Apple Pay In-App Provisioning or In-App Verification. To prevent sending sensitive credentials in plain text, create a new report in Feedback Assistant to share the details requested below with the appropriate log profiles installed. Gathering Required Information for Troubleshooting Apple Pay In-App Provisioning or In-App Verification Issues While troubleshooting Apple Pay In-App Provisioning or In-App Verification, it is essential that the issuer is able to collect logs on their device and check those logs for error message. This is also essential when reporting issues to Apple. To gather the required data for your own debugging as well as reporting issues, please perform the following steps on the test device: Install the Apple Pay and Wallet profiles on your iOS or watchOS device. If the issue occurs on Mac, continue to Step 2. Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video. Gather a sysdiagnose on the same iOS or watchOS device, or on macOS. Create a Feedback Assistant report with the following information: The bundle IDs App bundle ID Non-UI app extension bundle ID (if applicable) UI app extension bundle ID (if applicable) The serial number of the device. For iOS and watchOS: Open Settings > General > About > Serial Number (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > Serial Number. The SEID (Secure Element Identifier) of the device, represented as a HEX encoded string. For iOS and watchOS: Open Settings > General > About > SEID (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > System Report > NVMExpress > Serial Number. The sysdiagnose gathered after reproducing the issue. The timestamp (including timezone) of when the issue was reproduced. The type of provisioning failure (e.g., error at Terms & Conditions, error when adding a card, etc.) The issuer/network/country of the provisioned card (e.g., Mastercard – US) Last 4 digits of the FPAN Last 4 digits of the DPAN (if available) Was this test initiated from the Issuer App? (e.g., yes or no) The type of environment (e.g., sandbox or production) Screenshots or videos of errors and unexpected behaviors (optional). Important: From the logs gathered above, you should be able to determine the cause of the failure from PassbookUIService, PassKit or PassKitCore, and by filtering for your SEID or bundle ID of your app or app extensions in the Console app. Submitting your feedback Before you submit to Feedback Assistant, please confirm the requested information above is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Apple Pay client. After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your client, a configuration issue within your developer account, or an underlying system bug. Cheers, Paris X Pinkney |  WWDR | DTS Engineer

Hi, To ensure the issue is not caused by an error within your app or web service request, please review the Apple Pay Merchant Integration Guide. Additionally, please review the following technotes on Apple Pay: TN3173: Troubleshooting issues with your Apple Pay merchant identifier configuration TN3174: Diagnosing issues with the Apple Pay payment sheet on your website TN3175: Diagnosing issues with displaying the Apple Pay button on your website TN3176: Troubleshooting Apple Pay payment processing issues If the resources above don’t help identify the cause of the error, please provide more information about your app or web services to get started. To prevent sending sensitive credentials in plain text, create a report in Feedback Assistant to share the details requested below. Additionally, if the error is something we need to investigate further, the appropriate engineering teams also have access to the same information and can communicate with you directly within Feedback Assistant for more information, as needed. Please follow the instructions below to submit your report. For issues occurring with your native app or web service, perform the following steps: Install the Apple Pay profile on your iOS or watchOS device. If the issue occurs on Mac, continue to Step 2. Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video. Gather a sysdiagnose on the same iOS or watchOS device, or on macOS. Create a Feedback Assistant report with the following information: The serial number of the device. For iOS and watchOS: Open Settings > General > About > Serial Number (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > Serial Number. The SEID (Secure Element Identifier) of the device, represented as a HEX encoded string. For iOS and watchOS: open Settings > General > About > SEID (tap and hold to copy). For macOS: Open the Apple () menu > About This Mac > System Report > NVMExpress > Serial Number. The sysdiagnose gathered after reproducing the issue. The timestamp of when the issue was reproduced. Screenshots or videos of errors and unexpected behaviors (optional). Important: From the logs gathered above, you should be able to determine the cause of the failure from PassbookUIService, PassKit or PassKitCore, and by filtering for your SEID or merchant domain in the Safari Web Inspector. See Inspecting Safari on macOS to learn more. Submitting your feedback Before you submit to Feedback Assistant, please confirm the requested information above is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Apple Pay website. After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your web implementation, a configuration issue within your developer account, or an underlying system bug. Cheers, Paris X Pinkney |  WWDR | DTS Engineer

I recently created a Sandbox account and successfully added an Apple Pay test MasterCard to the sandbox Wallet to run a test. Yesterday, I created a different account and tried to add a MasterCard on another device, but I received a "Card device limit" error. I then deleted the card from the original device (where it had been successfully added) and tried to re-add it, but this device also failed. I was able to confirm that a JCB card can be added, but I need to test with MasterCard. What should I do to resolve this?

Hello forum, Hope all is great! I have a shortcut automation which uses the transaction trigger. Since updating to ios 18 the transaction trigger does not work anymore. Whenever a transaction is done, the “Running your automation” notification does not show up and the automation does not work. To share with you the steps I’ve done so far: 1.Remove the automation and do it again 2.Remove the card from apple pay 3. Delete and install again the shortcut app 4. Turned on and off the phone I can confirm the automation works on my other iPhone with the latest version of IOS 17. Would really appreciate if anyone has any insights about that, or if this happened to you as well. Cheers! Dorin

This error occurs in Apple Pay Wallet In-App Provisioning Flow for Credit / Debit Cards When the data received from the PNO (Visa) is passed to PKAddPaymentPassRequest this error is seen in addPaymentPassViewController, in the finalize stage. Docs provide no clue as to what could be wrong. iOS 18.2.1 XCode 15.2 Error description mentions "unsupportedVersionError" Is the pass version not supported? Is the wallet version not supported? Is it an app implementation error or error in the data received from the PNO?

All the cards seem to have expired in Dec 2024: https://developer.apple.com/apple-pay/sandbox-testing/ Are there updated cards? Some gateways only support Mastercard and Discover which all appear expired.

Description: I’m integrating Apple Pay JS (version 3) into an Angular application. Here are the key details: Environment: Angular (latest) Apple Pay JS v3 Chrome (confirmed window.ApplePaySession is available) application region is in US. I'm in Taiwan and using my iPhone Taiwan account to scan the QR Code/ Implemented Handlers: onvalidatemerchant onpaymentmethodselected onpaymentauthorized oncancel Observed Behavior: When I click the Apple Pay button, the console logs: Failed to execute 'postMessage' on 'DOMWindow': The target origin provided ('https://applepay.cdn-apple.com') does not match the recipient window's origin ('https://{our-domain-name}') Despite this, the QR code still appears. Scanning the QR code with an iPhone 13 Pro running iOS 18.4.1 brings up the Apple Pay sheet with the correct amount, but payment never completes. In the browser, none of my Angular event handlers fire except oncancel. Questions: What causes the postMessage origin mismatch with Apple’s CDN frame, and how should my application handle it? Why doesn’t onpaymentauthorized ever fire, and how can I complete the payment flow so that session.completePayment() succeeds? Any guidance or sample code snippets for a proper merchant-validation and payment-completion sequence in this setup would be greatly appreciated. my code onApplePayButtonClicked() { if (!ApplePaySession) { console.error('[ApplePay] ApplePaySession is not supported'); return; } // Define ApplePayPaymentRequest const request : ApplePayJS.ApplePayPaymentRequest = { countryCode: this.currencyCode, currencyCode: Constants.CountryCodeUS, merchantCapabilities: this.merchantCapabilities, supportedNetworks: this.supportedNetworks, total: { label: this.label, type: "final" as ApplePayJS.ApplePayLineItemType, amount: this.orderAmount.toString(), }, }; // Create ApplePaySession const session = new ApplePaySession(3, request); session.onvalidatemerchant = async event => { console.info('[ApplePay] onvalidatemerchant', event); try { const merchantSession = await fetch(`${this.paymentUrl}/api/applepay/validatemerchant`, { method: 'POST', headers: { 'Content-Type': 'application/json', }, body: JSON.stringify({ PKeyCompany: this.paymentAppleMerchantId, ValidationUrl: event.validationURL }) }).then((r) => r.json()); session.completeMerchantValidation(merchantSession); } catch (error) { console.error('[ApplePay] onvalidatemerchant MerchantValidation error', error); session.abort(); } }; session.onpaymentauthorized = (event) => { console.info('[ApplePay] paymentauthorized', event); const token = event.payment.token; this.paymentTokenEmitted.emit({ token: JSON.stringify(token), paymentType: PaymentOptionType.ApplePay }); session.completePayment(ApplePaySession.STATUS_SUCCESS); }; session.onpaymentmethodselected = (event) => { console.info('[ApplePay] paymentmethodselected', event); const update: ApplePayJS.ApplePayPaymentMethodUpdate = { newTotal: request.total }; session.completePaymentMethodSelection(update); }; session.oncancel = (event) => { console.error('[ApplePay] oncancel', event); this.errorEmitted.emit({ error: 'Apple Pay cancel' }); }; session.begin(); }

Hello everyone, I’m currently in the process of implementing Apple Pay on my company’s e-commerce website under a subscription model with recurring payments. I would appreciate some help in clarifying the following points: Is the applicationPrimaryAccountNumber the DPAN and the merchantTokenIdentifier the MPAN? If not, which fields represent each one or how do I recognise them? Is the onlinePaymentCryptogram used only for processing payments with the DPAN, or is it also involved when using the MPAN? Is the onlinePaymentCryptogram single-use or does it have an expiration time? Or is it reusable with no limits? According to Apple’s data policies, is it recommended for our servers to perform the payment token decryption (debundling), or should this only be handled by the payment gateway processor to stay compliant? Below is the payment request I’m using for testing, along with the decrypted payment token returned for a test card: Payment Request: { "countryCode": "US", "currencyCode": "USD", "merchantCapabilities": ["supports3DS", "supportsDebit", "supportsCredit"], "supportedNetworks": ["visa", "masterCard", "amex", "discover"], "requiredBillingContactFields": ["postalAddress", "name"], "lineItems": [ { "label": "Subtotal", "amount": "9" }, { "label": "Taxes", "amount": "1" } ], "total": { "label": "Demo (Card is not charged)", "amount": "10", "type": "final", "recurringPaymentIntervalUnit": "month" }, "recurringPaymentRequest": { "paymentDescription": "Recurring payment", "regularBilling": { "label": "Demo (Card is not charged)", "amount": "10", "type": "final", "paymentTiming": "recurring", "recurringPaymentIntervalUnit": "month" }, "managementURL": "${window.location.origin}/api/managePaymentMethod" } } Decrypted Payment Token: { "applicationPrimaryAccountNumber": "5204240494898922", "applicationExpirationDate": "280630", "currencyCode": "840", "transactionAmount": 0, "deviceManufacturerIdentifier": "050110030273", "paymentDataType": "3DSecure", "paymentData": { "onlinePaymentCryptogram": "MCt5xR+VnQAAAAM/8mUjAAADFIA=" }, "merchantTokenIdentifier": "DM4MMC1US000000042e438d170774669844e732a41c28e97", "merchantTokenMetadata": { "cardMetadata": { "longDescription": "Test Bank for MasterCard MTF", "cardCountry": "US", "shortDescription": "Test Bank 2", "fpanSuffix": "0049" }, "cardArt": [ { "url": "https://nc-crt-smp-device-asset.apple.com:443/broker/v1/assets/174ce63257704d93b00aff8aa09ec0d5", "name": "cardBackgroundCombined@2x.png", "type": "image/png" } ] } } Thanks in advance for your help and guidance.

I have the HCE entitlements, but it's not clear from the documentation I have, how to configure my app as the default app for the double tap of the power button. Nor can i see where this is in iOS 18.2 settings. The closest I can find is 'Settings > Default Apps > Contactless App', which still shows only Wallet after I install my app with all the new entitlements and provisioning profile. I have these entitlement successfully provisioning my app: <key>com.apple.developer.nfc.hce</key> <true/> <key>com.apple.developer.nfc.hce.iso7816.select-identifier-prefixes</key> <array> <string>A0000000031010</string> <string>A00000002501</string> <string>A0000000049999</string> <string>A0000000041010</string> </array> <key>com.apple.developer.nfc.hce.default-contactless-app</key> <true/> The documentation here: https://developer.apple.com/support/hce-transactions-in-apps/ also references a link to changes in Info.plist, but the url takes me to storekit-external-entitlement documentation about dating apps in the netherlands ???!!!??? Any help would be appreciated to at least get started by allowing me to change the double tap action to my app. Thanks

After opening the Apple Pay Popup and try to close the popup (without scanning the QR Code), the oncancel handler (accociated with the created session) doesn't fire. Meanwhile if the merchant scanned the QR code and the UI of the popup changed, then cancel the popup manually (using close (X) button), it fires the session.oncancel event handler. Here is applied setup: const { ApplePaySession } = window; if (!(ApplePaySession && ApplePaySession.canMakePayments())) { return new Error('Apple Pay Session is not available'); } const paymentCapabilities = await ApplePaySession.applePayCapabilities( applePaymentOptionsMetaData.merchantIdentifier, ); if (paymentCapabilities.paymentCredentialStatus === 'applePayUnsupported') { console.error('ApplePaySession is not supported.'); return; } const request = { "countryCode": "KW", "currencyCode": "KWD", "merchantCapabilities": [ "supports3DS" ], "supportedNetworks": [ "VISA", "MASTERCARD" ], "billingContact": { "phoneNumber": "201000000000", "emailAddress": "example@test.com", "givenName": "Ahmed", "familyName": "Sharkawy" }, "total": { "amount": "3.085", "label": "Merchant Testing" } } const session = new ApplePaySession(5, request); session.onvalidatemerchant = async event => { if (debug) { console.info('Creating merchant session and validating merchant session'); console.info('onvalidatemerchant event', event); } try { // Validation Merchant Request session.completeMerchantValidation(data); } catch (error: any) { session.completePayment({ status: ApplePaySession.STATUS_FAILURE }); } }; session.onpaymentauthorized = async (event) => { session.completePayment({ status: ApplePaySession.STATUS_SUCCESS }); }; // This doesn't fire session.oncancel = () => { console.info('EVENT: oncancel'); }; session.begin();

We have integrated the card provisioning in Apple wallet for quite sometime now through an external processor and we got the App Entitlement for the same. Now we are building the card provisioning in Apple Wallet flow in our app. Though everything seems to work fine (including issuer certificates, nonce etc.) but when we are clicking on ADD button on card details screen, I am getting an error saying "Could Not Add Card". When I inspect the error from didFinishAddingPaymentPass, it reads "The operation couldn’t be completed. (PKPassKitErrorDomain error 2.)". Though the Apple documentation suggests it as an unsupportedVersionError but it does not say anything beyond that. I want more detailed explanation because of which I am getting this error

Does anyone have info about the Retention Messaging API. We've requested access to it, but there's no answer.

We rely on ApplePaySession.applePayCapabilities() to decide whether to show the Apple Pay button. We use two different merchant IDs for non-prod/prod environments, and encountered a change in behavior where this API now returns different results. These merchant IDs are generated from a third-party provider Adyen. However, Adyen has informed us that they are unable to identify the root cause of the issue and advised us to seek assistance directly from Apple Pay support. Timeline Last known working date: 13/08/2025 Issue first noticed: 18/08/2025 Environment Details Apple Pay JS API version 1.latest Browsers Tested: Third party browsers including Chrome/139.0.0.0, Firefox/141.0 Browsers with ApplePaySession built-in (like iOS Chrome, iOS Safari, and macOS Safari) are working fine Framework Stack: Angular v18.1.3 (important) no configuration setup in Apple dev account, merchantId is generated from a third-party provider Adyen. Current Execution Flow: Apple Pay JS API script element is injected <script type="text/javascript" async="" src="https://applepay.cdn-apple.com/jsapi/1.latest/apple-pay-sdk.js"></script> Triggers below to check apple pay readiness, different ${merchantId_credential} is used: await window.ApplePaySession.applePayCapabilities(`${merchantId_credential}`); (**ApplePaySession is a valid object at this point) Observed that different paymentCredentialStatus is returned // nonprod env { "paymentCredentialStatus": "applePayUnsupported" // unexpected } // prod env { "paymentCredentialStatus": "paymentCredentialStatusUnknown" } The same code is executed in each environment and the behaviour was also the same, but has changed since then. Side notes By checking the SDK’s internal code, we saw that in third-party browsers it makes an extra call to the following endpoint. Responses from this call also come back differently depending on the merchantId. When invoking below: curl -X POST \ https://smp-paymentservices.apple.com/paymentservices/v3/checkStatus/merchant/{merchantId} \ -H 'Content-Type: application/json' \ -d '{ "initiative": "web", "initiativeContext": "env_specific_domain" }' Our non-prod environment returns {"registered":false} while using prod's merchantId and domain it returns {"registered":true}. We thought the issue might be domain-related since the environments are on different domains, but so far, no luck. The main questions we're looking to resolve are: Why did the behavior change at a certain point despite no code changes? How should we approach this investigation, and what specific requests should we be making to the Adyen team? Why does the response from the call to https://smp-paymentservices.apple.com/paymentservices/v3/checkStatus/merchant/{merchantId} return different results? Perhaps this could provide a clue regarding the question above? We noticed that canMakePayments() is returning true, so we could consider using that as a workaround. Would it be safe to change the source of truth relying on canMakePayments() for displaying Apple Pay? There is a concern that this issue may also occur in our production environment, so we would appreciate assistance in understanding what is happening and finding a resolution.

Hello, I have had a problem with Transaction shortcut automation since last month, the automation does not work anymore. Whenever a transaction is done, I tap in the notification to run the automation but always gives the error "Automation failed". I can confirm the automation worked last month but suddenly it is not working anymore. Below is the screenshort of the error and the other image is how it appeared in numbers when running the automation. As you can see, in Jan 8th worked fine (that is why the full name of the card appears). Actually, the other rows are from another shortcut that I have. I would really appreciate if anyone has any insights about that, or if this happened to you as well. Thanks in advance! Arnold

We have implemented In-App Provisioning, but when I start the tokenization process, I receive an error before the terms and conditions. We are testing with a version of the app on TestFlight. The error message is: Could not add card. Try again later or contact your card issuer for more information. Could you please help me?

When integrating the Wallet Extension, after clicking my app icon from the "From Apps on Your iPhone" list, I encountered the message: "Cannot Add Card. 'XXX' is not responding. Wait a few minutes and try again. If the problem continues, contact the card issuer's customer service" instead of the configured login page appearing as expected. What could be causing this issue, and how should I resolve it?

Hello. What is the process to get my company listed as an approved Apple Pay Payment Service provider here: https://developer.apple.com/apple-pay/payment-platforms/ We are integrating Apple Pay on our gateway. Our customers are merchants who accept ecommerce payments via our payment gateway. We would like to appear on the list here: https://developer.apple.com/apple-pay/payment-platforms/ Thank you.

Hello, we are developing in app provisioning of our American Express network cards. After clicking add to apple wallet in our app, I launch the PKAddPaymentPassViewController and click next. It loads for a few seconds and then I get: [<private>] ProvisioningOperationComposer: Step '<private>' failed with error Error Domain=PKProvisioningErrorDomain Code=5 UserInfo={PKErrorHTTPResponseStatusCodeKey=500} Does anyone have any insight on what this error means?

Hi Guys, I am having an issue verifying a card when it is pending verification in the Apple Watch Wallet App and the iPhone Wallet. When the user verifies the card in the wallets, they are redirected to verification in my APP. However, the problem is that I don't know which application is calling, whether it is the Apple Watch or the iPhone, because the URL sends me the same serialNumber from the PKPASS. It is impossible to know if the user wants to verify and activate the card on the watch or the iPhone. Because I only receive the following information in the URL: myapp://app-url? passTypeldentifier=paymentpass.com.apple&action =verify&serialNumber=***** The serialNumber is the same from the iPhone Wallet and the Watch Wallet. func application(_ app: UIApplication, open url: URL, options: [UIApplication.OpenURLOptionsKey : Any] = [:]) -> Bool { let source = options[.sourceApplication] I try to retrieve the source, but it comes back null. It would be the only way to know the originating App. Can someone help me solve this problem?

Hello, We are experiencing a consistent delay when initiating Apple Pay sessions using the https://apple-pay-gateway.apple.com/paymentservices/startSession endpoint. Below is a detailed overview of our setup and the issue. Setup Our web service is hosted in AWS and there is a proxy server between our web service and Apple servers. We are passing the correct domain in the initiativeContext field of the startSession request. The .well-known/apple-developer-merchantid-domain-association file is hosted on a different domain, which is also correctly configured and associated with our merchant ID in the Apple Developer portal. Observed Behavior When the same request is made from a local development environment, Apple responds immediately (under 1 second). When the request is made from our AWS-hosted service, Apple responds with a valid session, but only after a consistent ~15-second delay. The content and response are otherwise identical — only the timing differs. We would appreciate any insights or suggestions from others who have faced similar behavior or from the Apple Pay team. Thank you in advance!

We’re building a usage-based rental flow. The final charge is only known after the session ends (like gas pumps). We want the same Apple Pay UX that gas stations like at a gas station has: the user does not see a pre-authorization amount up front; they only see “approved” and later the final posted amount on the statement. What we observe (gas stations / desired UX) When paying at gas station with Apple Pay (card-present), the user confirms their card (double-tap) but no pre-auth amount is shown in Wallet/notification UI. The small notification is from the bank (not the merchant) and shows only bank + merchant name, no total. After fueling ends, the final amount appears on the statement from the merchant. What happens in our flow (current behavior) Platform: Apple Pay via Stripe (Apple Pay on the Web with QR → mobile Safari Wallet sheet). When a user confirms payment, the pre-authorization amount is shown immediately to the user (appears like a charge from the user’s perspective). We want to avoid showing that amount, matching the pay-at-pump experience.

please bear with me, i am NOT a developer. we have third party developer creating a banking app that is throwing an error when trying to provision MasterCard for Apple Pay. MasterCard says they do not see the request come in at all. our developer says the issue is between mastercard and apple - and asked us to reach out to Apple. Information provided from our developer: “Error code 2 is 'system cancelled' from the PKAddPaymentPassError enum. Basically, there is an issue between Apple and Mastercard (using the encrypted card info from...” Response from Mastercard Connect: Upon further research with the examples you shared we are not seeing any attempt that reached to MC