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How to disable auto restart on iOS 18
I have an iPhone 12 mini and I am currently using it as a modem for my router. Previously it was running iOS 14, but the DHCP on iOS 14 doesn't work and Apple didn't fix it until iOS 15. Recently I upgraded the system to iOS 18.4 to get DHCP back, but I got a bigger problem. The iPhone will restart itself after 3 days, and then I just lost internet connection. The hotspot will not be turned on until I climbed on my bookshelf to unlock my phone. After I googled it, I found that it is a feature that Apple introduced in iOS 18.1. While I couldn't find any setting to turn it off. If this cannot be controlled by the user, then it is anyway a BUG than a feature.
0
0
97
Apr ’25
DeviceActivityEvent will still execute even if the app is not in use
I use DeviceActivityCenter to monitor app usage. For DeviceActivityEvent, I set 30 events, and the threshold of each event increases by 2 minutes: var events: [DeviceActivityEvent.Name: DeviceActivityEvent] = [:] for index in 0..<30 { let threshold = (index == 29) ? DateComponents(hour: 1) : DateComponents(minute: (index + 1) * 2) let name = DeviceActivityEvent.Name("\(prefix)|\(index)") events[name] = DeviceActivityEvent(applications: tokens, threshold: threshold) } After reaching the last DeviceActivityEvent, I will restart directly in DeviceActivityMonitor private func restartMonitoring(activity: DeviceActivityName) { let center = DeviceActivityCenter() let currentEvents = center.events(for: activity) do { try center.startMonitoring(activity, during: schedule, events: currentEvents) } catch { print("Fail: \(error)") } } But I found that after restarting, DeviceActivityEvent will be automatically executed even if I don't use the app. My iOS version is 18.5
0
0
126
Jun ’25
Replying to apple support tickets
I have raised a support ticket regadring a concern I had with apple developer account. I got a respose via email, asking some more details. After that I have replied to the same mail thread with requested details. But I havent got any respose after that. I would like to is that the correct way of responding to support ticket ? Am I suppose to get the response for the same mail thread , after I reply ? or Every time I have open a new support tikcet ?
0
1
47
Apr ’25
iPadOS26 DFU Mode not showing in Finder
iPadOS 26 Dev Beta 1 - need to do a restore via DFU mode. I made sure iPad in normal mode shows up in Finder and I can see device details. When I boot into DFU mode (I have kept the ipad connected to mac), it does not show up in Finder. No matter what combination of plugging/unplugging cables, rebooting, again into DFU mode, it will not show up in Finder. Looking for steps to resolve this, or do I need to wait until beta 2 to resolve this?
0
1
123
Jun ’25
Apple Watch Series 6 – Display Extremely Dim and Flickering After watchOS 26.0 Beta Update (23R5350a)
I have an Apple Watch Series 6 (Model: M00H3LL/A) that was working perfectly before I updated it to watchOS 26.0 beta on 21st August 2024. The update process completed smoothly while the watch was on the charger, but immediately after the update the display became extremely dim. It’s not completely black, but so faint that it’s very difficult to see. I’ve already tried setting the brightness to maximum and also enabled maximum brightness under Accessibility settings, but the issue remains. I also tried force restarting the watch (holding the Digital Crown and side button together), but that did not resolve the issue. I know this is not a hardware issue, since the problem appeared immediately after the update, and at times the display briefly returns to normal brightness for just a few milliseconds (like a flicker). My current watchOS version is 26.0 (23R5350a). Could you please advise on how I can fix this, or confirm if this is a known issue with the beta version? Thank you.
0
0
42
Aug ’25
CarPlay Turn-By-Turn Entitlements
Hello Devs, I wanted to bring this up to display the frustration that I have obtaining the CarPlay entitlements. First and foremost they don't give you a set timeline and there is no contact number to speak to someone about this. When you call developer support they go on and say it is a different department. There is an email but all I have received is an automated response back to me. Has anyone received the navigation entitlements and if so what was the timeline of you receiving it?
0
0
143
Jun ’25
Feedback a iOS26 bug, iOS reset UITableViewCell.contentView
Hi all, Recently, I received feedback from users that the cell of UITableView will be enlarged when clicked on the iOS26 system. After positioning, it was found that the iOS26 system has reset the frame of the contentView so that its width is always the screen width. The following Demo can reproduce this problem. Does anyone have this problem? Is there a solution? Thanks Run and click on the cell to see the problem http://www.yangshuang.net/TestProject.zip
0
0
259
Aug ’25
Can't enroll to Developer Program - Super cryptic Support replies
I've tried for more than a week to join the Apple Developer Program without success but with super cryptic replies from Apple Developer Support. Looking to hear whether this has happened to others and how you resolved it. This has happened: Right after I submitted pictures of my driver's license I got the message "There may be an issue with your account that needs to be resolved before you can continue. Please contact support". No further information.. I contact support, they say my ID could not be verified, and does not give any further explanation, and not replying to my question whether I should provide another ID, like passport. Now that I try to click "Enroll", I automatically get the message "Your enrollment could not be completed" - AND my dad's name now appear as the account name! Even though I started from my personal Apple Account. I don't understand what is happening. Family sharing is not on. I'm just hitting a dead end of vague replies and silence from Support, and with no actual error messages on what is wrong I'm at a loss for what to do. Any tips or help is much appreciated.
0
0
249
Aug ’25
Apple, please protect developers' legitimate rights.
As developers of an app with a free basic version and a paid premium version, we recently received a malicious review on our premium app. The review falsely accused our app of being a scam and baselessly claimed it was error-ridden. This comment is clearly malicious and designed to dissuade other users from purchasing our app. The most critical point is that we haven’t had any sales records in that region recently. In response to this review, we promptly contacted Apple Support but received only a generic, templated response stating that no action would be taken. We followed up with another complaint about the review, but it was still dismissed. Apple Support provided a link to their guidelines, and within those guidelines, we found specific clauses that Apple should act upon in cases like this. We sent another email pointing this out, but we’ve received no response since. It feels like developers are left defenseless against such malicious reviews. When we face these attacks, there’s no fair judgment, and Apple doesn’t uphold the very policies it has set to protect developers’ rights. If this continues, how can developers trust this platform to safeguard their basic interests?
0
1
182
Aug ’25
Persistent Remote Access or Network Manipulation? Technical Findings and Questions
Over the past few months, I’ve been experiencing persistent, abnormal behavior on my iPhone. Here's a short timeline: March 2025: Most apps log me out every time I close them. April 2025: Stored passwords suddenly begin failing across apps and websites. May–June 2025: Password recovery emails from Gmail accounts no longer arrive — suggesting that Gmail itself may be compromised or blocked/intercepted. Given the escalation, I ran several diagnostics and extracted system-level logs. Below is a structured summary of findings that point toward potential remote access, network traffic rerouting, and possibly hidden use of Bluetooth or debugging interfaces. Device Information Model: iPhone17,1 (A17 chip) iOS Version: 18.5 (Build 22F76) Status: Stock, not jailbroken or running a developer build Region: Netherlands Carrier: KPN NL Language/Locale: Dutch (nl-NL) 1. Evidence of Remote Services and XPC Connectivity Source: remotectl_dumpstate.txt More than 50 remote lockdown and diagnostic services are listed as active. Notable entries: com.apple.mobile.lockdown.remote.trusted and .untrusted com.apple.mobile.file_relay.shim.remote com.apple.webinspector.shim.remote com.apple.pcapd.shim.remote com.apple.bluetooth.BTPacketLogger.shim.remote com.apple.mobile.insecure_notification_proxy.remote This volume of .shim.remote and diagnostic services appears highly irregular for a non-debug, non-jailbroken device. 2. Skywalk Network Flows and Unusual Routing Source: skywalk.txt Dozens of flowswitch entries across interfaces like: ipsec0-7, pdp_ip0-2, en0-2, awdl0 Apps such as Gmail, ChatGPT, Preferences, and com.apple.WebKit are marked as defunct, yet persist in flow tables. Two specific daemons — replicatord and siriactionsd — appear on nearly every interface, in both QUIC and TCP6 traffic. skywalkctl flow-route shows multiple external IP paths, with flows routed through ipsec7, owned by kernel_task.0 — indicate tunnelling? 3. System Anomalies and Resource Behavior Inaccessible System Network Tools Source: get-network-info.txt All scutil calls fail (/usr/sbin/scutil does not exist). This blocks access to: DNS configuration (scutil --dns) Proxy and VPN status (scutil --proxy, --nc list) Reachability checks (scutil -r www.apple.com) The absence of scutil is not expected right? Unusual Resource Usage Source: assetsd.diskwrites_resource-2025-06-25.json assetsd, working on behalf of cloudphotod, wrote over 1 GB of memory-backed files in under 1.5 hours. 4. Metadata Confirmation Source: Analytics-2025-06-27-020008.json Confirms: iPhone capacity: 256 GB DRAM: 7.5 GB Carrier: KPN NL Apps marked as highly active ("Games", "Creativity") in analytics also appear as defunct in skywalk, suggesting ghost background processes. Key Questions for the Developer Community Are >50 remote .shim.remote services typical on iOS 18.5 (release build)? Or does this suggest tampering, an MDM configuration, or debug provisioning? Could a misconfigured VPN or MDM profile enable persistent flow-switching across multiple interfaces (e.g., ipsec, pdp, awdl) and reroute app traffic such as Gmail? Is it possible for a test or developer certificate to silently side-load a background daemon, or trigger services like pcapd or file_relay, without showing in Profiles or Settings? Has anyone else seen the scutil binary missing or inaccessible on a stock iPhone? Could this be a sign of intentional lockdown or system modification? If anyone on iOS 18.5 / iPhone17,1 can share their remotectl_dumpstate output, I'd like to compare the service count and see if this behavior is reproducible. I’d appreciate any insight from those familiar with Apple’s system daemons, skywalk internals, or network service behavior. Happy to share sanitized logs or run additional diagnostics if needed. Thanks in advance. get-network-info.txt route-info.txt remotectl_dumpstate.txt [ assetsd.diskwrites_resource-2025-06-25-221428.json
0
1
237
Jun ’25
IOS 26.
Good day. Friends, please help. I installed iOS 26 Betta version. During the update, there was a power surge and the Internet went out. The download was difficult but it went through. Now I can't check for updates. Write connection error and checking for updates. I can't roll back to 18.5. It gives an error through the computer. Please help. Thank you in advance.
0
0
120
Jun ’25
URGENT: Complete Data Loss After iPhone-to-iPhone iCloud Sync - Engineering Escalation Required
Dear Apple Engineering Team, I am experiencing catastrophic data loss affecting years of documents after a routine iPhone-to-iPhone iCloud synchronization. Standard Apple Support has been unable to resolve this issue, and I urgently need engineering-level assistance. INCIDENT SUMMARY: Date: August 9, 2025 Action: Synced iCloud from iPhone 16 to iPhone 12 mini Result: ALL files in iCloud Drive on Mac disappeared Data lost: Multiple years of documents including critical PDF files Support Case #: [Your case number if you have one] TECHNICAL DETAILS: Mac: MacBook Pro running macOS Sonoma 14.6.1 Source: iPhone 16 Destination: iPhone 12 mini iCloud account: [Your Apple ID] WHAT HAPPENED: Had fully populated iCloud Drive on Mac and iPhone 16 Signed into iCloud on iPhone 12 mini to sync data After sync completion, Mac's iCloud Drive became completely empty Desktop and Documents folders show in structure but contain no files iCloud.com shows empty folders "Recently Deleted" in iCloud.com is also empty ATTEMPTED RECOVERY: Checked ~/Library/Mobile Documents/ - only folder structure remains Verified with 'brctl dump' - shows folders but no documents Checked all trash locations - empty No Time Machine backup available Apple Support unable to recover server-side backups CRITICAL QUESTIONS: Does Apple maintain point-in-time snapshots of iCloud data that engineering can access? Can you check server logs for my Apple ID around August 9, 2025? Is there a known issue with iPhone 16 to iPhone 12 mini iCloud sync? Can you restore my iCloud Drive to its state before August 9, 2025? This appears to be a serious sync bug that caused newer device's empty state to overwrite existing data rather than merging. I have not touched the affected devices to preserve any forensic data. I urgently need someone from the iCloud engineering team to investigate server-side recovery options. This is years of irreplaceable personal and professional data. Please escalate this to the appropriate engineering team immediately. I am available 24/7 for any diagnostic information needed. Thank you for your urgent attention to this matter. Heejin Jo +82 10-6879-2647
0
0
128
Aug ’25
Update Unavailable
Yo i installed IOS 26 Beta to see how it is, and I want it to downgrade but Checking for Updates are unavailable and my iPhone 14 Pro is lagging i have 20-30 fps or something like that. And these Icons don’t wanna talk about it 🙏
0
0
103
Jun ’25
Getting error 'Can't Decode' when exporting a video file via AVAssetExportSession
I'm working on a video player app that has the basic functionality of viewing a video and then be able to trim and crop that video and then save it. My flow of trimming a video and then saving it works well with any and every video. Cropping, however, doesn't work in the sense that I am unable to Save the video and export it. Whenever I crop a video, in the video player, I can see the cropped version of the video (it plays too!) but on saving said video, I get the error: Export failed with status: 4, error: Cannot Decode I've been debugging for 2 days now but I'm still unsure as to why this happens. I'm almost certain the bug is somewhere cause of cropping and then saving/exporting. If anyone has dealt with this before, please let me know what the best step to do is! If you could help me refine the flow for cropping and exporting, that'd be really helpful too. Thanks!
0
0
181
Aug ’25
How to disable auto restart on iOS 18
I have an iPhone 12 mini and I am currently using it as a modem for my router. Previously it was running iOS 14, but the DHCP on iOS 14 doesn't work and Apple didn't fix it until iOS 15. Recently I upgraded the system to iOS 18.4 to get DHCP back, but I got a bigger problem. The iPhone will restart itself after 3 days, and then I just lost internet connection. The hotspot will not be turned on until I climbed on my bookshelf to unlock my phone. After I googled it, I found that it is a feature that Apple introduced in iOS 18.1. While I couldn't find any setting to turn it off. If this cannot be controlled by the user, then it is anyway a BUG than a feature.
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0
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0
Views
97
Activity
Apr ’25
求testflight兑换码
103889889@qq
Replies
0
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0
Views
218
Activity
Aug ’25
DeviceActivityEvent will still execute even if the app is not in use
I use DeviceActivityCenter to monitor app usage. For DeviceActivityEvent, I set 30 events, and the threshold of each event increases by 2 minutes: var events: [DeviceActivityEvent.Name: DeviceActivityEvent] = [:] for index in 0..<30 { let threshold = (index == 29) ? DateComponents(hour: 1) : DateComponents(minute: (index + 1) * 2) let name = DeviceActivityEvent.Name("\(prefix)|\(index)") events[name] = DeviceActivityEvent(applications: tokens, threshold: threshold) } After reaching the last DeviceActivityEvent, I will restart directly in DeviceActivityMonitor private func restartMonitoring(activity: DeviceActivityName) { let center = DeviceActivityCenter() let currentEvents = center.events(for: activity) do { try center.startMonitoring(activity, during: schedule, events: currentEvents) } catch { print("Fail: \(error)") } } But I found that after restarting, DeviceActivityEvent will be automatically executed even if I don't use the app. My iOS version is 18.5
Replies
0
Boosts
0
Views
126
Activity
Jun ’25
ios 26 not connecting to apple car play
i am having problems done everything 18.5 connects but when i connect ios 26 it pick phone up but does nothing never had this problem before on any other beta
Replies
0
Boosts
1
Views
247
Activity
Aug ’25
Replying to apple support tickets
I have raised a support ticket regadring a concern I had with apple developer account. I got a respose via email, asking some more details. After that I have replied to the same mail thread with requested details. But I havent got any respose after that. I would like to is that the correct way of responding to support ticket ? Am I suppose to get the response for the same mail thread , after I reply ? or Every time I have open a new support tikcet ?
Replies
0
Boosts
1
Views
47
Activity
Apr ’25
iPadOS26 DFU Mode not showing in Finder
iPadOS 26 Dev Beta 1 - need to do a restore via DFU mode. I made sure iPad in normal mode shows up in Finder and I can see device details. When I boot into DFU mode (I have kept the ipad connected to mac), it does not show up in Finder. No matter what combination of plugging/unplugging cables, rebooting, again into DFU mode, it will not show up in Finder. Looking for steps to resolve this, or do I need to wait until beta 2 to resolve this?
Replies
0
Boosts
1
Views
123
Activity
Jun ’25
iOS App to scan and connect to Macbook via BLE
Created an ios app and try to scan for nearby bluetooth devices but didn't manage to find my Macbook (M1 Pro, Sequoia). How can it be done? Trying to match the peripheral name but didn't get it. The purpose of this is to try to see if the App can act as a FIDO2 Token to have the close proximity feature.
Replies
0
Boosts
0
Views
72
Activity
Apr ’25
Apple Watch Series 6 – Display Extremely Dim and Flickering After watchOS 26.0 Beta Update (23R5350a)
I have an Apple Watch Series 6 (Model: M00H3LL/A) that was working perfectly before I updated it to watchOS 26.0 beta on 21st August 2024. The update process completed smoothly while the watch was on the charger, but immediately after the update the display became extremely dim. It’s not completely black, but so faint that it’s very difficult to see. I’ve already tried setting the brightness to maximum and also enabled maximum brightness under Accessibility settings, but the issue remains. I also tried force restarting the watch (holding the Digital Crown and side button together), but that did not resolve the issue. I know this is not a hardware issue, since the problem appeared immediately after the update, and at times the display briefly returns to normal brightness for just a few milliseconds (like a flicker). My current watchOS version is 26.0 (23R5350a). Could you please advise on how I can fix this, or confirm if this is a known issue with the beta version? Thank you.
Replies
0
Boosts
0
Views
42
Activity
Aug ’25
CarPlay Turn-By-Turn Entitlements
Hello Devs, I wanted to bring this up to display the frustration that I have obtaining the CarPlay entitlements. First and foremost they don't give you a set timeline and there is no contact number to speak to someone about this. When you call developer support they go on and say it is a different department. There is an email but all I have received is an automated response back to me. Has anyone received the navigation entitlements and if so what was the timeline of you receiving it?
Replies
0
Boosts
0
Views
143
Activity
Jun ’25
Feedback a iOS26 bug, iOS reset UITableViewCell.contentView
Hi all, Recently, I received feedback from users that the cell of UITableView will be enlarged when clicked on the iOS26 system. After positioning, it was found that the iOS26 system has reset the frame of the contentView so that its width is always the screen width. The following Demo can reproduce this problem. Does anyone have this problem? Is there a solution? Thanks Run and click on the cell to see the problem http://www.yangshuang.net/TestProject.zip
Replies
0
Boosts
0
Views
259
Activity
Aug ’25
Running IOS18.5 Beta on iPhone 16 Pro Max
I'm running IOS 18.5 on my iPhone 16 Pro Max. If I delete an email on my iPhone, it is still in the inbox on my iMac. If I delete an email on my iMac it is deleted from the inbox on my iPhone. Is this because of the Beta software on my phone?
Replies
0
Boosts
0
Views
107
Activity
Jun ’25
Can't enroll to Developer Program - Super cryptic Support replies
I've tried for more than a week to join the Apple Developer Program without success but with super cryptic replies from Apple Developer Support. Looking to hear whether this has happened to others and how you resolved it. This has happened: Right after I submitted pictures of my driver's license I got the message "There may be an issue with your account that needs to be resolved before you can continue. Please contact support". No further information.. I contact support, they say my ID could not be verified, and does not give any further explanation, and not replying to my question whether I should provide another ID, like passport. Now that I try to click "Enroll", I automatically get the message "Your enrollment could not be completed" - AND my dad's name now appear as the account name! Even though I started from my personal Apple Account. I don't understand what is happening. Family sharing is not on. I'm just hitting a dead end of vague replies and silence from Support, and with no actual error messages on what is wrong I'm at a loss for what to do. Any tips or help is much appreciated.
Replies
0
Boosts
0
Views
249
Activity
Aug ’25
Paying a Apple Developer Membership with Managed Apple ID
Is it possible to pay for a Apple Developer membership with a managed Apple ID as the account holder?
Replies
0
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0
Views
102
Activity
Jun ’25
Apple, please protect developers' legitimate rights.
As developers of an app with a free basic version and a paid premium version, we recently received a malicious review on our premium app. The review falsely accused our app of being a scam and baselessly claimed it was error-ridden. This comment is clearly malicious and designed to dissuade other users from purchasing our app. The most critical point is that we haven’t had any sales records in that region recently. In response to this review, we promptly contacted Apple Support but received only a generic, templated response stating that no action would be taken. We followed up with another complaint about the review, but it was still dismissed. Apple Support provided a link to their guidelines, and within those guidelines, we found specific clauses that Apple should act upon in cases like this. We sent another email pointing this out, but we’ve received no response since. It feels like developers are left defenseless against such malicious reviews. When we face these attacks, there’s no fair judgment, and Apple doesn’t uphold the very policies it has set to protect developers’ rights. If this continues, how can developers trust this platform to safeguard their basic interests?
Replies
0
Boosts
1
Views
182
Activity
Aug ’25
Persistent Remote Access or Network Manipulation? Technical Findings and Questions
Over the past few months, I’ve been experiencing persistent, abnormal behavior on my iPhone. Here's a short timeline: March 2025: Most apps log me out every time I close them. April 2025: Stored passwords suddenly begin failing across apps and websites. May–June 2025: Password recovery emails from Gmail accounts no longer arrive — suggesting that Gmail itself may be compromised or blocked/intercepted. Given the escalation, I ran several diagnostics and extracted system-level logs. Below is a structured summary of findings that point toward potential remote access, network traffic rerouting, and possibly hidden use of Bluetooth or debugging interfaces. Device Information Model: iPhone17,1 (A17 chip) iOS Version: 18.5 (Build 22F76) Status: Stock, not jailbroken or running a developer build Region: Netherlands Carrier: KPN NL Language/Locale: Dutch (nl-NL) 1. Evidence of Remote Services and XPC Connectivity Source: remotectl_dumpstate.txt More than 50 remote lockdown and diagnostic services are listed as active. Notable entries: com.apple.mobile.lockdown.remote.trusted and .untrusted com.apple.mobile.file_relay.shim.remote com.apple.webinspector.shim.remote com.apple.pcapd.shim.remote com.apple.bluetooth.BTPacketLogger.shim.remote com.apple.mobile.insecure_notification_proxy.remote This volume of .shim.remote and diagnostic services appears highly irregular for a non-debug, non-jailbroken device. 2. Skywalk Network Flows and Unusual Routing Source: skywalk.txt Dozens of flowswitch entries across interfaces like: ipsec0-7, pdp_ip0-2, en0-2, awdl0 Apps such as Gmail, ChatGPT, Preferences, and com.apple.WebKit are marked as defunct, yet persist in flow tables. Two specific daemons — replicatord and siriactionsd — appear on nearly every interface, in both QUIC and TCP6 traffic. skywalkctl flow-route shows multiple external IP paths, with flows routed through ipsec7, owned by kernel_task.0 — indicate tunnelling? 3. System Anomalies and Resource Behavior Inaccessible System Network Tools Source: get-network-info.txt All scutil calls fail (/usr/sbin/scutil does not exist). This blocks access to: DNS configuration (scutil --dns) Proxy and VPN status (scutil --proxy, --nc list) Reachability checks (scutil -r www.apple.com) The absence of scutil is not expected right? Unusual Resource Usage Source: assetsd.diskwrites_resource-2025-06-25.json assetsd, working on behalf of cloudphotod, wrote over 1 GB of memory-backed files in under 1.5 hours. 4. Metadata Confirmation Source: Analytics-2025-06-27-020008.json Confirms: iPhone capacity: 256 GB DRAM: 7.5 GB Carrier: KPN NL Apps marked as highly active ("Games", "Creativity") in analytics also appear as defunct in skywalk, suggesting ghost background processes. Key Questions for the Developer Community Are >50 remote .shim.remote services typical on iOS 18.5 (release build)? Or does this suggest tampering, an MDM configuration, or debug provisioning? Could a misconfigured VPN or MDM profile enable persistent flow-switching across multiple interfaces (e.g., ipsec, pdp, awdl) and reroute app traffic such as Gmail? Is it possible for a test or developer certificate to silently side-load a background daemon, or trigger services like pcapd or file_relay, without showing in Profiles or Settings? Has anyone else seen the scutil binary missing or inaccessible on a stock iPhone? Could this be a sign of intentional lockdown or system modification? If anyone on iOS 18.5 / iPhone17,1 can share their remotectl_dumpstate output, I'd like to compare the service count and see if this behavior is reproducible. I’d appreciate any insight from those familiar with Apple’s system daemons, skywalk internals, or network service behavior. Happy to share sanitized logs or run additional diagnostics if needed. Thanks in advance. get-network-info.txt route-info.txt remotectl_dumpstate.txt [ assetsd.diskwrites_resource-2025-06-25-221428.json
Replies
0
Boosts
1
Views
237
Activity
Jun ’25
How to find a support case
I've raised a support case with Apple. Is it possible to find my support case within the developer.apple.com website?
Replies
0
Boosts
1
Views
192
Activity
Aug ’25
IOS 26.
Good day. Friends, please help. I installed iOS 26 Betta version. During the update, there was a power surge and the Internet went out. The download was difficult but it went through. Now I can't check for updates. Write connection error and checking for updates. I can't roll back to 18.5. It gives an error through the computer. Please help. Thank you in advance.
Replies
0
Boosts
0
Views
120
Activity
Jun ’25
URGENT: Complete Data Loss After iPhone-to-iPhone iCloud Sync - Engineering Escalation Required
Dear Apple Engineering Team, I am experiencing catastrophic data loss affecting years of documents after a routine iPhone-to-iPhone iCloud synchronization. Standard Apple Support has been unable to resolve this issue, and I urgently need engineering-level assistance. INCIDENT SUMMARY: Date: August 9, 2025 Action: Synced iCloud from iPhone 16 to iPhone 12 mini Result: ALL files in iCloud Drive on Mac disappeared Data lost: Multiple years of documents including critical PDF files Support Case #: [Your case number if you have one] TECHNICAL DETAILS: Mac: MacBook Pro running macOS Sonoma 14.6.1 Source: iPhone 16 Destination: iPhone 12 mini iCloud account: [Your Apple ID] WHAT HAPPENED: Had fully populated iCloud Drive on Mac and iPhone 16 Signed into iCloud on iPhone 12 mini to sync data After sync completion, Mac's iCloud Drive became completely empty Desktop and Documents folders show in structure but contain no files iCloud.com shows empty folders "Recently Deleted" in iCloud.com is also empty ATTEMPTED RECOVERY: Checked ~/Library/Mobile Documents/ - only folder structure remains Verified with 'brctl dump' - shows folders but no documents Checked all trash locations - empty No Time Machine backup available Apple Support unable to recover server-side backups CRITICAL QUESTIONS: Does Apple maintain point-in-time snapshots of iCloud data that engineering can access? Can you check server logs for my Apple ID around August 9, 2025? Is there a known issue with iPhone 16 to iPhone 12 mini iCloud sync? Can you restore my iCloud Drive to its state before August 9, 2025? This appears to be a serious sync bug that caused newer device's empty state to overwrite existing data rather than merging. I have not touched the affected devices to preserve any forensic data. I urgently need someone from the iCloud engineering team to investigate server-side recovery options. This is years of irreplaceable personal and professional data. Please escalate this to the appropriate engineering team immediately. I am available 24/7 for any diagnostic information needed. Thank you for your urgent attention to this matter. Heejin Jo +82 10-6879-2647
Replies
0
Boosts
0
Views
128
Activity
Aug ’25
Update Unavailable
Yo i installed IOS 26 Beta to see how it is, and I want it to downgrade but Checking for Updates are unavailable and my iPhone 14 Pro is lagging i have 20-30 fps or something like that. And these Icons don’t wanna talk about it 🙏
Replies
0
Boosts
0
Views
103
Activity
Jun ’25
Getting error 'Can't Decode' when exporting a video file via AVAssetExportSession
I'm working on a video player app that has the basic functionality of viewing a video and then be able to trim and crop that video and then save it. My flow of trimming a video and then saving it works well with any and every video. Cropping, however, doesn't work in the sense that I am unable to Save the video and export it. Whenever I crop a video, in the video player, I can see the cropped version of the video (it plays too!) but on saving said video, I get the error: Export failed with status: 4, error: Cannot Decode I've been debugging for 2 days now but I'm still unsure as to why this happens. I'm almost certain the bug is somewhere cause of cropping and then saving/exporting. If anyone has dealt with this before, please let me know what the best step to do is! If you could help me refine the flow for cropping and exporting, that'd be really helpful too. Thanks!
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Aug ’25