I keep getting this message when trying to create an account "Your enrollment could not be completed."
I am over 18 and tried on both developer app and website
Can anyone please help with this?
Thank you!
Apple Developer Program
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Dear Apple Support Team,
I am Tianwei Yue. I received your email this morning regarding the immediate termination of our Apple Developer Program License Agreement and Apple Developer Agreement, citing alleged fraudulent behavior and violation of certain terms. We were very surprised by this notice and are deeply concerned about the matter.
Firstly, the email mentioned that if we wish to file an official complaint under the applicable Platform Regulation, we could do so by contacting you via “Contact Us”. However, when I logged in with my account and clicked the “Contact Us” link, the system responded with “You’re not eligible to make this request”. We would appreciate guidance on how to properly submit an official complaint or if there is an alternative way to get in touch for further assistance.
Secondly, we operate the “mathos ai” application under this account, which currently enjoys over one million users and maintains a rating of 4.6 on the App Store. Our team has always been proactive in handling user accounts, refunds, and payment issues, and we are committed to providing high-quality service to our users. Therefore, we are puzzled by the suspension of our account and believe there might be some misunderstanding or miscommunication. We sincerely hope to connect with the appropriate Apple personnel to understand the issue in detail and provide any necessary additional information to resolve any concerns.
Thank you very much for taking the time to read our email. We look forward to your response and guidance.
Sincerely,
Tianwei Yue
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
Enterprise
Developer Program
Hello.
I've moved from France to the UK a year ago and submitted changes regarding my new address and phone number. After several months, my phone number was reverted to the old French one (which I no longer have access to).
Since then, I've been trying to update it, submitting numerous support tickets, but have gotten nowhere. Support isn't helpful; they are misunderstanding the Apple Developer phone number with my iCloud number, suggesting I update it myself in the iCloud settings (which is not related at all).
One of the tickets was escalated to senior developer support, but I received the same reply: to update the number myself in my iCloud settings (which, again, is not relevant). I log in to my account using a passkey, but I'm still afraid of losing access to my account at any time.
Since support is ghosting me, I don't have any other choice left rather but to ask for help here.
My ticket number is 102519091037.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Years ago, I created a business account within the Apple Developer Program. The business has since been dissolved. How can I return to an individual account to publish new applications?
Sticking with the old organization seems problematic due to tax info, etc. being invalid.
Apple Support told me that I'd need to create a new Apple ID account but this seems equally troublesome. I'm sure I'm not the first face this situation.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
All of a sudden my apps made with my client's Enterprise account won't launch when downloaded over-the-air on iOS 17+, but WILL launch when installed over a wire. The usual 'trust' mechanism found under Settings>General>VPS and Device Management seems not to be available for over-the-air downloads. But it is available for over-a-wire sideloads!
This seems not to be an issue with iOS 15+
Does anyone here know what to do about this?
Thanks, Craig Umanoff
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
We have recently developed the iwatch app. We will package the APP + iwatch app and publish it in testfight for test download. However, we often find that after the mobile app is downloaded, the iwatch app is also on the iwatch System application inside display. Click install is always in the installation. It has not been installed. Especially when the phone we tested is paired with several watches. Or delete the mobile APP and download it again to recover. But some situations still cannot be recovered. May I ask why it is always installed? We have confirmed that there is no problem with the network, and the pairing connection between the watch and the mobile phone is normal. This problem has caused us a lot of trouble. I wonder if this will happen in the app store. Please give the official reply
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
WatchKit
watchOS
TestFlight
Hello,
I submitted my application to enroll in the Apple Developer Program , but I have not received any response or update regarding my request.
Details:
• Submission Date: 01/20/2025
• Account Type: [Individual/Organization]
I have already checked my email, including spam/junk folders, and confirmed that my payment (if applicable) was processed.
Can someone assist me in checking the status of my application or provide guidance on the next steps?
Thank you for your help!
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
I'm trying to enroll in the Apple Developer Program, but I’m getting an error:
"There may be an issue with your account that needs to be resolved before you can continue. Please contact support."
How can I complete my enrollment?
When I try to contact support via Email, it necessary to select an organization. However, I have already joined two different organizations, but they are not mine. Without selecting an organization, I can't proceed.
Does anyone know a solution for this?
Thank you!
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
App Store
Developer Program
Hi guys, we are from australia, we applied apple developer program enrolment since dec 2024, and we are stuck in a loophole that after we pay the AUD$149 for the developer program, which reflect in the bank immediately, but it will show cancelled status next day, and the bank will get bounced back $149 in several days anyone can help?
We tried 6 cards, Mastercard, Visa, Prepaid, Amex, Credit card and Debit card, under different names but they are all Australian card. We emailed apple support team and we experienced 7+ agents who can't really help us and we enrolled 5+ times on both iPhone and Mac, developer app and web and everytime the results are the same!
Hello Apple Developer Support Team,
I recently purchased an Apple Developer Program membership, but my account remains in “Pending” status and has not advanced to Active. Below are my details:
Program: Apple Developer Program (Individual)
Could you please:
Confirm that my payment was received successfully.
Identify any missing information or steps required on my side.
Advise on the expected timeline for activation.
Thank you for your help in resolving this issue. I appreciate your prompt assistance.
Best regards,
I’m experiencing a serious issue with my enrollment in the Apple Developer Program. I have been waiting for weeks with no response from Apple Support. Despite sending two emails (and now a 3rd) in an attempt to get a reply, I still haven’t heard back, even though I have completed all the necessary steps and received confirmation that my enrollment process has started.
Has anyone else experienced a similar situation? If so, how did you manage to resolve it, or do you have any advice on how I can get Apple to respond and take action?
I would really appreciate any insights or suggestions. Thank you in advance!
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Beginning yesterday and still continuing when I go to log into my developer account (both iOS and OS X) I am presented with a new Terms and Agreement page. The agreement is not displayed, I am unable to download the PDF and when I check the Agree box then Submit it returns me to the same page. I am unable to contact support as all of the links are invalid or I get kept being sent back tot eh Terms & Agreement page.How do I get out of this black hole?
Why is it so hard to register a developer account in China? As an iOS developer for 12 years, why is it so hard for me to register a developer account in China?
Can Apple improve your service? If there is something wrong with me, I'm willing to accept the penalty of not being able to register.
But I submitted all the information you need and then you tell me I can't register.
I also just bought a new Macbook Air 2 months ago and I'm willing to contribute my income to you guys. But how are you treating me?
Who can help me?
Translated with DeepL.com (free version)
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
I'm currently unable to create new identifiers in the Apple Developer portal at this URL:
https://developer.apple.com/account/resources/identifiers/list
The “+” button that should appear to create a new identifier is missing entirely from the page.
What’s odd is that another team member (with the same access level and role under the same team) can see and use the button without any issues. So this doesn't appear to be a permissions-related problem.
I’ve already tried:
Logging out and back in
Clearing browser cache
Using different browsers (Safari, Chrome)
Using Incognito/Private mode
Still no luck.
Has anyone encountered this before or knows how to resolve it?
Thanks in advance.
Hello everyone,
I need help with my Apple Developer Program enrollment, as I have been stuck in the processing stage since February 20 and I don’t know what else to do.
When I initially tried to enroll, I was told that the process would take two business days, but it has been much longer now. Every two days, I have attempted to purchase again, but I always receive the same message telling me to wait another two days.
I have checked my payment method, verified my Apple ID information, and followed all the recommended steps, but I still cannot complete the enrollment.
Has anyone else experienced this issue? What can I do to resolve it? I would appreciate any advice or guidance.
Thank you in advance for your help!
Best regards,
Didier Orjuela
Hello,
I recently enrolled in the Apple Developer Program and paid the $99 fee. Before I could even submit my app or access any services, my Apple ID was locked without warning or explanation. I received no specific communication, and I am now unable to log in, request support, or access the developer tools I paid for.
Apple has effectively taken payment without providing the service. I am a legitimate developer and would appreciate a review of my case, a refund, or a clear explanation of what went wrong.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
Enterprise
Apple Pay on the Web
I had submitted an app for mac for Notarization.
After i had submitted the app it stated, "Team is not yet configured for Notarization".
After few days i noticed that i am unable to access the features of my membership.
Although i had an active membership.
I have been trying to contact support from Feb 11 but no reply.
Kindly help !
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
How can i find who use this to authenticate control my macOS installation process?
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
I found this file config in my macOS System Process but I dont understand Who using this service and Who set this up for me?
I never use any token
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program