Hey all — hoping someone here has dealt with this before.
I’m testing an iOS app via TestFlight, and when I originally got access, I didn’t have an iPhone. So I signed in with my Apple ID on my girlfriend’s iPhone and used TestFlight there. Everything worked fine.
Now I finally have my own iPhone (iPhone 16), downloaded TestFlight, signed in with the same Apple ID, and had the developer resend the invite. But when I tap "Open in TestFlight" from the invite email, I get this error:
“Couldn’t load app because your Apple account has already been associated to this app.”
The dev tried removing me as a tester and re-adding me, I’ve deleted TestFlight from both phones, rebooted, reinstalled, waited in between — still no luck. Even tried opening the invite link in Safari instead of Mail.
Is there any way to get Apple to fully reset the association with the old device so I can use TestFlight on my new iPhone? Or do I really need to make a new Apple ID just to get around this?
Any help would be huge — thanks!
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I’m running into an issue with TestFlight and would appreciate any help or insight.
A developer previously sent a TestFlight invite to my email address, which I accessed on a different iPhone (my girlfriend’s), as I was using a non-iOS device at the time. The app installed and worked fine on that device.
Now that I have my own iPhone and have downloaded the TestFlight app, I can’t access the invite or app under my own Apple ID. The developer has tried to resend the invite to the same email, but I’m not receiving anything — no email, no app showing in TestFlight.
We also tried:
Reopening the original invite email on my new iPhone
Reinstalling TestFlight
Checking for any spam/junk mail
Confirming the correct Apple ID is used
Nothing has worked so far. Is there a way to:
Reset or revoke my original TestFlight tester status?
Ensure a fresh invite can be sent and received?
Link the original invite to my current Apple ID and device?
Appreciate any advice — thanks in advance
Topic:
App Store Distribution & Marketing
SubTopic:
TestFlight