Have you tried looking in the Media Manager?
Once you open it make sure you refresh the page, then check all devices for the grey-cloud image.
When attempting to submit for review, are you seeing "There are screenshot uploads in progress" or some other error message?
Have you tried looking in the Media Manager?
Once you open it make sure you refresh the page, then check all devices for the grey-cloud image.
When attempting to submit for review, are you seeing "There are screenshot uploads in progress" or some other error message?