Post

Replies

Boosts

Views

Activity

Trapped in a "Black Box": Almost 3 weeks of App Review silence and ignored support tickets. Is this normal?
Hi everyone, I am writing this out of pure desperation because I honestly don't know what else to do or where to turn. My app has been stuck in the review process since February 9th (almost 3 weeks now), and I feel like I am completely trapped in a black box. I have tried every official channel available to get at least some information: I submitted requests for an expedited review. I opened 3 separate tickets with Developer Support, but received absolutely zero response. Just complete, deafening silence. I finally called the developer hotline. The representative was polite but completely unhelpful. I was basically told that "everything is fine, this timeline is normal, we can't do anything to help you, just keep waiting." Just to put this wait time into perspective, while sitting in this Apple "black box" waiting for a single message, I have managed to do the following: Registered a Google Play Developer account and fully verified my identity. Almost completely rewrote my entire app from scratch, translating it from Swift to Kotlin. Uploaded the Android version, got it approved, and I am already on Day 8 of closed testing in Google Play! Meanwhile, in App Store Connect, absolutely nothing has changed. No status updates, no rejections, no questions from the reviewers, no replies to my tickets. Just an absolute void. Has anyone else experienced this kind of extreme delay and complete lack of communication recently? For context, here are my details: Submission ID: db1ffb72-8f0f-49bc-b215-179e1e179b7d Apple ID: 6756239914 Any advice or shared experiences would be deeply appreciated. Thank you.
2
0
118
3d
App Update Stuck in "Waiting for Review" for 9 Days
Hello Apple Staff and Community, An important update for my app has been unexpectedly stuck in "Waiting for Review" for 9 days (submitted on February 9th). This is not a new app, but an update to an existing one. • App ID: 6756239914 We have an active marketing campaign tied to this specific update. Deadlines are failing, leading to daily financial losses. I already submitted an Expedited Review request through the Contact Us form but have received absolutely no response or movement. Could an Apple representative please help investigate if this update is stuck due to a system glitch and escalate it to the review team? Thank you.
1
2
117
2w