I actually just heard back, but was rejected again based on the reviewer not being able to find the location of the option to upgrade to a pro account... which is very clearly marked on the main page and profile just not in your face on purpose. This is nuts!

I have had issues for the past few months as well. Reviews have taken at least a week for any contact. No emails back on support and calling leaves me on the phone for hours with no answer. Even more frustrating is the reviewer keeps giving me a generic message about a core feature not working, while it works for myself and about 15 other testers with no issue. No error details ( exact error would generate in case of failure) or screenshots from the review. At this point I am not sure how to get the App out?