Dear Apple Developer Program Support,
I am writing to express my deep frustration and confusion regarding the ongoing issue with notarization, specifically the persistent error:
- Status Code: 7000;
- Status Summary: Team isn’t configured for notarization
This issue has been documented under Case ID: 102609548157, among others. Despite creating multiple support cases over the past weeks — including escalation to a Senior Advisor within DPS — the issue remains unresolved. What’s even more concerning is the pattern of interaction I’ve experienced: support agents who are initially courteous and express their willingness to help (“It’s my pleasure to support you”) suddenly stop responding the moment I share concrete evidence, such as screenshots or screen recordings, that clearly demonstrate the problem.
This repeated silence — precisely after confirming the core issue — leaves developers like myself completely in the dark. There is no acknowledgment, no timeline, and no guidance. I find it entirely unacceptable that a paid member of the Apple Developer Program is left without meaningful support for an extended period of time, especially when the issue originates on Apple’s side and prevents notarization — a critical requirement for distributing macOS software.
At this point, it is not only a technical failure but also a serious communication failure. Apple must seriously reconsider how support cases like this are handled internally — and how developers are treated when they encounter well-documented systemic problems. The current experience is eroding trust in the reliability and accountability of Apple’s developer support structure.
I am formally requesting that this issue be escalated again — beyond where it previously stalled — and that I be contacted directly by someone empowered to both acknowledge the situation and work toward a timely resolution.
Thank you for your attention. I look forward to your prompt and professional response.
