Our app has been removed from the App Store for 4 weeks following our Developer Program membership renewal.
Even though our payment went through and our membership is active, App Store Connect is completely stuck. Every time we try to make any changes, an alert popup states that our membership is expired.
We have contacted Apple Developer Support multiple times, but they keep sending generic responses without resolving the issue. It looks like a backend synchronization bug where the account state won't update.
App Link: https://apps.apple.com/au/app/anis-ly/id1563913138
Has anyone found a way to get Apple to manually trigger an account state re-sync to fix this? Any help would be greatly appreciated!
@Apple Developer Support
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags: