My Mac app, an application launcher, has been rejected under Guideline 5.2.5 for being "too similar to LaunchPad, which creates a misleading association with Apple."
After requesting specific feedback on what needs to change, I received only a generic response directing me to read the guidelines without any actionable details about which features or design elements are problematic.
App Review has seen your screenshots and actually run your app. How would we be better able to judge it than those people who've actually run it?
I've observed several other app launchers on the Mac App Store that appear to share more similarities with LaunchPad than mine does (e.g., identical pagination, similar grid layouts, similar visual design).
I know! I just bought a new one recently published by the developers of one of my other favourite apps.
Has anyone else faced this type of rejection for app launchers or similar utility apps?
While I haven't personally experienced this, I've seen many, many posts virtually identical to yours from almost the first day these forums opened.
What specific changes did you make that satisfied App Review?
In the past, I've found App Review to be a good final check from a fresh set of eyes. People often complain that App Review doesn't understand how their app works. But I think that's what makes App Review valuable. They act much more like end users than the person who developed the app itself. If App Review is confused, then end users would likely be confused too.
Are there particular visual elements or features that App Review considers "off limits" for this category?
No one here in the forums knows the internal guidelines of App Review.
Should I consider filing a formal appeal, or is there a better path forward?
I think there's a better path forward. Since Tahoe, the market's flooded with LaunchPad clones. And that's the Mac market, which was minuscule and unprofitable in the first place. Just release your app for free on your own web site. Take what you learned from building it and make something new and unique.
Are there any Apple engineers who might be able to provide insight into how to differentiate from built-in macOS apps while still solving the same user problem?
Are there? Certainly such people exist. But they don't answer questions in these forums. The few Apple engineers who participate in these forums only answer technical questions. When the topic is App Review, they always qualify their answers that they don't work for App Review and restrict themselves to technical issues.
I'm not trying to clone LaunchPad
Oh, come on!
Some people saw the writing on the wall and started developing their LaunchPad clones in June. Now you're finally ready to release but some manager in App Review has decided that they have enough LaunchPad clones now. It's a pretty brutal industry, eh?
That's why I recommended you publish your app for free on your own website. If you attempt to charge money outside of the App Store, you'll get a really good lesson in how brutal the industry is. App Store developers are totally coddled by Apple.
Don't throw good time and money after bad. Sometimes the best return on investment is a valuable lesson for next time.