We have tried to contact Apple Support (I didn't get a response after more than 3 weeks). Then we tried to ask about the issue in the review thread. I'm not sure the reviewer even read what we have written, because their response was a pure "read the docs" answer. Issue resolved so far, see post below. It's unbelievable that such a simple issue took a few weeks for us.

We are experiencing exactly the same issue. Any assistance would be greatly appreciated. Date Submitted: Jun 1, 2026 at 2:01 PM Submission ID: 1260550e-ba11-4cbe-925a-7694f89ce715

We are experiencing exactly the same issue. Any assistance would be greatly appreciated. Date Submitted: Jun 1, 2026 at 2:01 PM Submission ID: 1260550e-ba11-4cbe-925a-7694f89ce715