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Family Controls entitlement stuck after app transfer
Hi Apple DTS, FivePrayer is a live App Store app and we are blocked by Family Controls (Distribution) after an app transfer. Bundle ID: com.fiveprayer.app Current team: FivePrayer LLC Previous team: Gansoft Inc. App Store: https://apps.apple.com/us/app/fiveprayer/id6755536905 This same app previously had Family Controls (Distribution) approved under Gansoft Inc. After the transfer to FivePrayer LLC, the capability did not carry over, so we had to request it again. It has now been pending for almost one month, and we cannot ship critical updates because Family Controls is a core dependency of the app. Is there a way to re-associate the previously approved entitlement with the transferred App ID, or route this to the correct Managed Capabilities / Entitlements team? Thank you.
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May ’26
Family Controls (Distribution) pending ~1 month after app transfer
Hoping to get visibility on a Family Controls (Distribution) entitlement request pending without status updates after an app transfer. Context: Digital wellbeing app, 500K+ active iOS users Previous team had Family Controls (Distribution) approved and shipping to production App transferred to new team (H2HM68H8PP) ~1 month ago; entitlement re-requested immediately Capability page shows "View Requests (6)" with no approvals, rejections, or updates Developer Support cases opened (102883853173, 20000112879750, 102875975624) — confirmed they cannot check entitlement status Impact: Core app feature depends on Family Controls. Production app for 500K+ users will break once transfer fully propagates at provisioning level. This is a continuity issue, not a new-app launch — entitlement was previously approved on the prior team. Questions: Recommended escalation path for post-transfer entitlement requests? Should I stop resubmitting to avoid queue deprioritization? Could the entitlements team provide a status update? Happy to share bundle ID, previous team ID, and request dates privately with Apple staff.
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671
May ’26
Family Controls entitlement stuck after app transfer
Hi Apple DTS, FivePrayer is a live App Store app and we are blocked by Family Controls (Distribution) after an app transfer. Bundle ID: com.fiveprayer.app Current team: FivePrayer LLC Previous team: Gansoft Inc. App Store: https://apps.apple.com/us/app/fiveprayer/id6755536905 This same app previously had Family Controls (Distribution) approved under Gansoft Inc. After the transfer to FivePrayer LLC, the capability did not carry over, so we had to request it again. It has now been pending for almost one month, and we cannot ship critical updates because Family Controls is a core dependency of the app. Is there a way to re-associate the previously approved entitlement with the transferred App ID, or route this to the correct Managed Capabilities / Entitlements team? Thank you.
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1
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2
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589
Activity
May ’26
Family Controls (Distribution) pending ~1 month after app transfer
Hoping to get visibility on a Family Controls (Distribution) entitlement request pending without status updates after an app transfer. Context: Digital wellbeing app, 500K+ active iOS users Previous team had Family Controls (Distribution) approved and shipping to production App transferred to new team (H2HM68H8PP) ~1 month ago; entitlement re-requested immediately Capability page shows "View Requests (6)" with no approvals, rejections, or updates Developer Support cases opened (102883853173, 20000112879750, 102875975624) — confirmed they cannot check entitlement status Impact: Core app feature depends on Family Controls. Production app for 500K+ users will break once transfer fully propagates at provisioning level. This is a continuity issue, not a new-app launch — entitlement was previously approved on the prior team. Questions: Recommended escalation path for post-transfer entitlement requests? Should I stop resubmitting to avoid queue deprioritization? Could the entitlements team provide a status update? Happy to share bundle ID, previous team ID, and request dates privately with Apple staff.
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0
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2
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671
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May ’26