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Family Controls (Distribution) pending ~1 month after app transfer
Hoping to get visibility on a Family Controls (Distribution) entitlement request pending without status updates after an app transfer. Context: Digital wellbeing app, 500K+ active iOS users Previous team had Family Controls (Distribution) approved and shipping to production App transferred to new team (H2HM68H8PP) ~1 month ago; entitlement re-requested immediately Capability page shows "View Requests (6)" with no approvals, rejections, or updates Developer Support cases opened (102883853173, 20000112879750, 102875975624) — confirmed they cannot check entitlement status Impact: Core app feature depends on Family Controls. Production app for 500K+ users will break once transfer fully propagates at provisioning level. This is a continuity issue, not a new-app launch — entitlement was previously approved on the prior team. Questions: Recommended escalation path for post-transfer entitlement requests? Should I stop resubmitting to avoid queue deprioritization? Could the entitlements team provide a status update? Happy to share bundle ID, previous team ID, and request dates privately with Apple staff.
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Family Controls (Distribution) pending ~1 month after app transfer
Hoping to get visibility on a Family Controls (Distribution) entitlement request pending without status updates after an app transfer. Context: Digital wellbeing app, 500K+ active iOS users Previous team had Family Controls (Distribution) approved and shipping to production App transferred to new team (H2HM68H8PP) ~1 month ago; entitlement re-requested immediately Capability page shows "View Requests (6)" with no approvals, rejections, or updates Developer Support cases opened (102883853173, 20000112879750, 102875975624) — confirmed they cannot check entitlement status Impact: Core app feature depends on Family Controls. Production app for 500K+ users will break once transfer fully propagates at provisioning level. This is a continuity issue, not a new-app launch — entitlement was previously approved on the prior team. Questions: Recommended escalation path for post-transfer entitlement requests? Should I stop resubmitting to avoid queue deprioritization? Could the entitlements team provide a status update? Happy to share bundle ID, previous team ID, and request dates privately with Apple staff.
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