Update: the issue is still not resolved. Developer Support (Taylor) reset and re-provisioned my account, and I retried the enrollment afterwards as instructed. The identity verification step still fails. Summary of what I have done: Approximately 10 separate verification attempts in total. Two different valid, unexpired government-issued documents: my driver's license and my national ID card (T.C. Kimlik Karti). Front and back captures for each document. Multiple sessions, different lighting conditions, plain matte backgrounds, correct distance, sharp focus, no glare, no shadows, document fully inside the frame. Every attempt returns the same error: "Upload Error - Your identity couldn't be verified because the image you submitted is unclear or obscured." Already verified on my side: Two-factor authentication is enabled on my Apple Account. The name on my Apple Account matches my legal name on my ID documents exactly. I am using my own personal iPhone, not a shared device. I am entering only my own personal information. I have exhausted everything within my control and the generic error message gives me nothing actionable. Could someone please: Tell me the specific reason my identity verification keeps failing? Enable an alternative identity verification method for my account, or provide a way to submit my ID documents manually for review? Case number: 20000133539681 Region: Turkiye Enrollment type: Individual Thank you.

Hello, My Apple Developer Program enrollment has been pending for several weeks and I am now completely blocked. Timeline: Submitted individual enrollment through the web. Status never activated. Received a reply from Developer Support (Case 20000133539681) stating there was a payment issue, and suggesting I resubmit my enrollment using the Apple Developer app. I replied to confirm that I want to reenroll using the app, as instructed. I have received no response since. Current blocker: In the Apple Developer app, the "Enroll Now" button is disabled and shows: "Enrollment through the Apple Developer app is not available for this Apple Account." It appears my existing pending enrollment must be cancelled on Apple's side before the app enrollment path becomes available. I cannot proceed on my own. What I am requesting: Could someone review my case and cancel or reset the existing pending enrollment order, so that I can resubmit through the Apple Developer app as Developer Support advised? Case number: 20000133539681 Country: Türkiye Enrollment type: Individual Two-factor authentication: enabled Thank you.