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App stuck in Ready for Distribution - not released after 3 days
Hello, My app JiuGO (App ID: 6779938845) has been stuck in "Ready for Distribution" status since June 22, 2026. I had set an automatic release scheduled for June 22 at 5:00 PM GMT, but the app has not appeared on the App Store after 3 days. Steps I have already taken: Opened 2 support tickets (Case ID: 102922525686) - no response Called Apple Support - was told to wait due to a conference Posted on Twitter @AppleSupport - no response Tried to manually release - button is not available/greyed out The app was fully approved after review. All previous issues were resolved. Build 17 is the approved build. Is there anything I can do to manually trigger the release, or can an Apple engineer escalate this internally? Thank you, Lucian-Stefan Lacatus
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App stuck in Ready for Distribution - not released after 3 days
Hello, My app JiuGO (App ID: 6779938845) has been stuck in "Ready for Distribution" status since June 22, 2026. I had set an automatic release scheduled for June 22 at 5:00 PM GMT, but the app has not appeared on the App Store after 3 days. Steps I have already taken: Opened 2 support tickets (Case ID: 102922525686) - no response Called Apple Support - was told to wait due to a conference Posted on Twitter @AppleSupport - no response Tried to manually release - button is not available/greyed out The app was fully approved after review. All previous issues were resolved. Build 17 is the approved build. Is there anything I can do to manually trigger the release, or can an Apple engineer escalate this internally? Thank you, Lucian-Stefan Lacatus
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