App stuck in Ready for Distribution - not released after 3 days

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Created 3d

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Hello,

My app JiuGO (App ID: 6779938845) has been stuck in "Ready for Distribution" status since June 22, 2026. I had set an automatic release scheduled for June 22 at 5:00 PM GMT, but the app has not appeared on the App Store after 3 days.

Steps I have already taken:

Opened 2 support tickets (Case ID: 102922525686) - no response
Called Apple Support - was told to wait due to a conference
Posted on Twitter @AppleSupport - no response
Tried to manually release - button is not available/greyed out

The app was fully approved after review. All previous issues were resolved. Build 17 is the approved build.

Is there anything I can do to manually trigger the release, or can an Apple engineer escalate this internally?

Thank you, Lucian-Stefan Lacatus

Answer 1

BrickhouseTechnologies OP

8h

This was a bit confusing for me as well. If you go to "Pricing and Availability", and look at "App Availability", it will show what countries it is available in. If it shows as available in at least one country, it will be there. I went and confirmed I can see both of my apps using a different account and they are live.

I think in the past, you had to push a button to make it live, but only if you set it to manual release.

Answer 2

Claude31 OP

4h

As of June 28, I searched on the appstore (in France) and think I found it (developer: Lucian-Stefan Lacatus)

If so, please don't forget to close the thread by marking the correct answer.

I noticed something a bit surprising: app language is indicated as English only, but all the information about the app are in Romanian.