Same here. I filed FB25080396 on Oct 6.
App: Daily Affirm (id6770310532). We have iPhone previews only, uploaded to the 6.9" and 6.5" slots for 20 locales.
They showed on the App Store until the Oct 5 rollout. Since Oct 6, no iPhone preview shows, on my iPhone or on apps.apple.com.
App Store Connect still lists all previews as COMPLETE. The API returns working m3u8 URLs for them. So the assets exist, but the store doesn't serve them.
On Oct 6, I checked 8 other apps, including big games. None showed an iPhone preview.
Today (Oct 11), the bug is still there. For Candy Crush and LineSpell, the ?platform=ipad page has an apptrailers .m3u8 stream, but the ?platform=iphone page has none. Our iPhone page has none either.
We changed nothing on our side. This looks like a server-side problem that started with the Asset Library launch.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags: